Sr. Revenue Operations Analyst, Customer Success

ActiveProspect; Myrtle Point (OR); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading marketing technology firm in Myrtle Point, Oregon is looking for an experienced Revenue Operations professional. This role involves collaborating with multiple teams to analyze customer journeys and develop reporting on key metrics. The ideal candidate has over 5 years of experience in relevant roles within a high-growth tech environment. A Bachelor's degree and proficiency in Salesforce are required. The company offers a flexible work environment with numerous benefits.

Benefits

Flexible vacation time

Retirement plan matching

Comprehensive health insurance

Qualifications

• 5-7+ years of experience in Revenue Operations, Customer Success Operations, or related roles.
• Strong proficiency in Salesforce, HubSpot, and related GTM tools.
• Excellent communication and stakeholder management skills.

Responsibilities

• Analyze the full post-sale customer journey to identify trends and opportunities.
• Develop and maintain reporting on key customer metrics.
• Collaborate with teams to ensure reporting accuracy.

Skills

Revenue Operations experience

Customer Success Operations experience

Proficiency in Salesforce

Proficiency in HubSpot

Excellent communication skills

Education

Bachelor's degree in Business, Finance, or Economics

Tools

Salesforce

Gong

Job description

Overview

Employer Industry: Marketing Technology

Why consider this job opportunity:

• Opportunity for career advancement and growth within a dynamic startup environment
• Flexible vacation time to promote work-life balance
• Retirement plan matching up to 3% of your salary
• Comprehensive health, dental, vision, disability, and life insurance options
• Global, remote-first company culture with occasional team gatherings

Responsibilities

• Partner with Customer Success, Technical Support, and Implementation teams to analyze the full post-sale customer journey, identifying trends, risks, and opportunities for improvement
• Develop and maintain reporting on key customer metrics, including renewals, expansion signals, retention, and customer satisfaction scores
• Collaborate with the Business Insights team to ensure reporting accuracy and alignment across systems
• Conduct deep-dive analyses to uncover insights that drive higher retention and expansion rates
• Act as a trusted advisor to cross-functional partners, translating data into actionable business insights

Qualifications

• 5-7+ years of experience in Revenue Operations, Customer Success Operations, or related roles within high-growth SaaS or tech environments
• Strong proficiency in Salesforce, HubSpot, Gong, and related GTM tools
• Proven experience with Salesforce and Gong for data analysis and performance reporting
• Excellent communication and stakeholder management skills, with the ability to influence without authority
• Bachelor’s degree in Business, Finance, Economics, or related field; MBA or advanced degree a plus

Preferred Qualifications

• Strong understanding of SaaS customer lifecycle metrics, including retention, expansion, and churn
• Familiarity with post-sale processes, including onboarding, renewal, expansion, and customer advocacy
• Demonstrated ability to connect data to actionable business insights that improve customer and financial outcomes

#MarketingTechnology #RevenueOperations #CustomerSuccess #RemoteWork #CareerGrowth

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