Sr. Retail Operations Specialist

170 JF Retail Services; El Segundo (CA); On-site; USD 80,000 - 88,000; Full time

Benefits offered by this job

Hybrid work schedule

Discretionary paid time off

Summer Fridays

Healthcare plans

Employee discounts

401k

Annual bonus program

Equity program

Job summary

Fabletics is seeking a Senior Retail Operations Specialist to lead cross-functional initiatives across promotions, field readiness, and tech pilots. You will partner with Product, Engineering, VM, and Buying & Allocation to ensure accurate promotions and timely program rollouts.

The role demands a hands-on leader with strong Excel/PowerPoint skills, the ability to coordinate multi-team agendas, and a proactive approach to optimize retail operations and training across the field.

Qualifications

• 4+ years in retail management or retail operations, with cross-functional ownership.
• Strong Excel, PowerPoint, SharePoint, and Outlook skills.
• Experience with JIRA, Airtable, StoreForce, Canva is a plus.
• Ability to lead complex operational initiatives and influence cross-functional partners.

Responsibilities

• Coordinate and lead TOM alignment and weekly planning with Buying & Allocation, VM, Retail Marketing, People, Field, Operations/Training, and Activations.
• Prepare agendas, cover current-month promotions, retail 411 topics, field-leader questions, decisions, owners, and follow-up actions.
• Partner with VM to verify promotional playbook accuracy and ensure critical callouts are reflected in FOCUS; connect teams for clear direction.
• Drive decisions and accountability across functions; challenge unclear field direction before release.
• Lead technology pilots and ensure field adoption with readiness criteria and cross-functional ownership.

Skills

AI literacy

Leadership

Analytical thinking

Time management

Tools

Excel

PowerPoint

SharePoint

Outlook

JIRA

Airtable

StoreForce

Canva

Job description

Fabletics is currently looking for a Senior Retail Operations Specialist.

What You Will Do:

Proprietary Point of Sale and Beta Program

Partner with Product and Engineering to investigate POS issues, identify patterns, prioritize store-impacting defects, and validate solutions.

Maintain the beta store roster, coordinate onboarding and offboarding, gather structured feedback for beta builds (typically 1–2 per month), and assess program health.

Identify Omnisuite training gaps and coordinate accurate, current resources with the Training team.

Independently analyze recurring defects and beta feedback, recommend priorities and program improvements, and influence Product/Engineering decisions.

Promotions and Retail Calendar

Build retail-specific promotions end-to-end in the CMS using strong knowledge of Omnisuite capabilities; partner with Buying & Allocation to validate Featured Product Lists (FPL).

Coordinate and conduct prelaunch tests, recruit additional testers when needed, fix promotional configurations, and retest until the promotion functions as intended.

Own the main Retail HQ promotional calendar, confirm accuracy with Buying & Allocation, document changes, and communicate updates to the field.

Escalate any unresolved issue that could prevent accurate promotional execution before launch; do not knowingly advance a nonfunctional promotion.

Lead resolution of complex promotional issues, anticipate calendar conflicts, and recommend launch escalation when readiness cannot be established.

Cross-functional Planning and Field Readiness

Coordinate and lead TOM alignment and weekly planning alignment with Buying & Allocation, VM, Retail Marketing, People, Field, Operations/Training, and Activations.

Prepare agendas and cover current-month promotions, Retail 411 topics, field-leader questions, decisions, owners, and follow-up actions.

Partner with VM to verify promotional playbook accuracy and ensure critical callouts are reflected in FOCUS; connect teams so stores have complete, actionable direction.

Drive decisions and accountability across functions; challenge unclear or conflicting field direction before release.

Technology Pilots and Rollouts

Partner with the Director of Product to recommend rollout plans, develop store-readiness checklists, coordinate training, gather pilot feedback, and support field adoption.

Support store technology initiatives such as Tap on Glass and Fixed Cash Wrap with testing, readiness verification, and issue follow-through.

Lead Retail Operations readiness for complex pilots and fleetwide implementations, identifying risks, dependencies, and opportunities to improve adoption.

StoreForce and Operational Controls

Serve as a StoreForce administrator in partnership with the Senior Retail Operations Manager responsible for labor; investigate issues, open help desk tickets, and close the loop.

Prepare, validate, and upload monthly budget and KPI files; confirm data integrity and correct errors.

Review Retail Operations tasks prepared by the Retail Operations Coordinator for appropriate use and accuracy.

Support Monday payroll-week timekeeping audits; document compliance exceptions, coach Store Managers, and maintain Regional Director visibility.

Identify recurring data/control failures and implement sustainable process improvements with the labor owner.

Field Issue Resolution and Vendor Coordination

Own assigned Freshservice tickets through investigation, resolution, and communication to stores; document recurring solutions and relevant direction in FOCUS.

Prioritize issues that impact a store’s ability to sell, transact, or serve customers; elevate promptly when immediate resolution is not possible.

Coordinate ShopperTrak traffic-counting issues with the vendor and work with Good360 to ensure stores are matched to the appropriate program.

Use issue patterns and root-cause analysis to drive permanent solutions and improve field support processes.

AI Literacy, Automation & Continuous Improvement

Complete company-provided AI training and demonstrate applied proficiency with approved AI tools and automation workflows.

Proactively identify, pilot, and implement AI-supported process improvements that reduce repetitive work, improve accuracy, and increase Retail Operations team capacity.

Partner with stakeholders to document, validate, measure, and scale effective automations; coach teammates on practical use and responsible adoption.

Apply appropriate human review and follow company data privacy, information security, and technology approval requirements.

Support additional operational programs, systems, projects, and cross-functional initiatives as business priorities evolve, including responsibilities not specifically outlined above that are consistent with the position’s scope and level.

What You Can Bring:

Ideal candidate brings foundational AI literacy, including experience using generative AI tools, and a proactive mindset to experiment with new technologies to drive productivity and innovation.

Retail is in your blood! You have led store teams as an assistant manager or store manager in a fast-paced specialty retailer and it is still one of your favorite jobs ever!

A minimum of 4 years of relevant retail management or retail operations experience, or equivalent, with demonstrated ownership of complex cross-functional initiatives.

Highly proficient with Excel, PowerPoint, SharePoint, Outlook, and working knowledge of retail inventory and POS systems.

Experience with additional software (JIRA, Airtable, StoreForce, Canva) a plus.

Be extremely comfortable building advanced spreadsheet models and have an analytical and quantitative mind.

Demonstrated ability to lead complex operational problem-solving independently, influence cross-functional partners, and improve processes at scale.

Willingness to complete company-provided AI training and use approved AI tools to improve workflows, automate repetitive tasks, and validate outputs responsibly.

Great interpersonal skills, a positive attitude, and the ability to thrive in a fast-paced and changing environment.

You have time management skills and are comfortable managing multiple projects and dealing with shifting priorities.

Be part of a world-class team; work with an adventurous spirit; think and act like an owner-operator!

Have a high degree of comfort dealing with ambiguity, including the ability to take initiative when an opportunity presents itself.

The ability to multitask, set priorities and work well under pressure.

May require some nights, weekends, and holidays based on business needs.

Willing to travel to store locations with the ability to stay for a long duration as needed; up to 20% travel needed.

This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders.

Applicants must be 18 years or older.

What Success Looks Like:

Complex promotions and systems issues are resolved proactively with minimal store disruption.

Beta insights and issue trends shape product decisions and sustainable operational improvements.

Technology pilots and rollouts are executed with clear readiness criteria, cross-functional ownership, and field adoption.

Operational controls, planning cadence, and escalation practices improve reliability at scale.

Delivers measurable workflow improvements using approved AI tools, documents quality controls, and shares repeatable practices across the team.

Where we are:

This role will be based in our El Segundo Headquarters.

Total Rewards at Fabletics includes:

• Hybrid Work Schedule*
• Discretionary Paid Time Off*
• Summer Fridays*
• Healthcare Plans
• Employee Discounts
• 401k
• Annual Bonus Program
• Equity Program*
• And More* Varied for retail, fulfillment and fully remote roles.

The annual base salary range for this position is from $80,136-$87,740.

Equal Opportunity Employer Statement

Fabletics, Inc. is an equal opportunity employer. We recruit, employ, compensate, develop, and promote regardless of race, national origin, religion, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, and other protected status as required by applicable.

Diversity & Inclusion

At Fabletics, Inc., we champion a vibrant workplace culture that thrives on diversity law and do not tolerate discrimination or harassment. We are one team from many backgrounds, innovating through diversity of individuals, who are driven by passion for creating an inclusive space for all.

Fabletics, Inc. will continue to champion a workplace culture that prizes diversity and inclusivity.

We encourage you to apply regardless of meeting all qualifications and/or requirements. At Fabletics our mission is to be the world's most fashionable, innovative and inclusive active lifestyle brand.

Fabletics Cares: Our mission with Fabletics Cares is to Foster an authentically inclusive community by championing health and wellness for all. Follow us on LinkedIn to check out the latest happenings at Fabletics, open job positions and connect with employees. Want a closer look at our company culture? Check out our Fabletics Careers Instagram to see employee spotlights, a look inside our office and fun company events.