SR Resident Services Coordinator

Institute of Real Estate Management (IREM); Worcester, Northern (MA, KY); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Schochet is seeking an experienced Senior Resident Services Coordinator to join Plumley Village in Worcester, MA. This role provides leadership in resident services while helping individuals and families access resources, overcome barriers, and build greater stability and independence.

Plumley Village is a 400+ multifamily apartment community in Worcester, MA. You will coordinate referrals, develop programs, and collaborate with nonprofits and staff.

Qualifications

• Bilingual in Spanish required.
• 3–5+ years of experience in resident services, social services, case management, or a related field
• Bachelor's degree in Social Work, Human Services, Community Development, or a related field
• Experience working with individuals and families with diverse and/or complex needs
• Strong knowledge of community resources and social service systems
• Excellent communication, advocacy, organization, and problem-solving skills
• Experience developing programs and community partnerships
• Ability to work independently and collaboratively
• Prior mentoring or leadership experience preferred

Responsibilities

• Assess resident needs, provide referrals, coordinate services, and follow up on outcomes.
• Support residents with housing stability, benefits, employment, education, food assistance, healthcare, mental health, and aging-in-place resources.
• Advocate for residents and help resolve complex challenges and barriers.
• Develop relationships with nonprofits, agencies, service providers, and community partners.
• Plan and coordinate educational, wellness, and community engagement programs.
• Collaborate with property management, volunteers, and Resident Services staff.
• Provide leadership, mentoring, and support to Resident Services colleagues.
• Maintain accurate documentation while protecting resident confidentiality.

Skills

Bilingual in Spanish

Communication skills

Advocacy

Program development

Education

Bachelor's degree in Social Work, Human Services, Community Development, or a related field

Job description

Schochet is seeking an experienced Senior Resident Services Coordinator to join our team at Plumley Village in Worcester, MA. This role provides leadership in resident services while helping individuals and families access resources, overcome barriers, and build greater stability and independence. Plumley Village is a 400+ Multifamily apartment community in Worcester, MA.

Key Responsibilities

• Assess resident needs, provide referrals, coordinate services, and follow up on outcomes.
• Support residents with housing stability, benefits, employment, education, food assistance, healthcare, mental health, and aging-in-place resources.
• Advocate for residents and help resolve complex challenges and barriers.
• Develop relationships with nonprofits, agencies, service providers, and community partners.
• Plan and coordinate educational, wellness, and community engagement programs.
• Collaborate with property management, volunteers, and Resident Services staff.
• Provide leadership, mentoring, and support to Resident Services colleagues.
• Maintain accurate documentation while protecting resident confidentiality.

Qualifications

• Bilingual in Spanish required.
• 3–5+ years of experiencein resident services, social services, case management, or a related field
• Bachelor's degree in Social Work, Human Services, Community Development, or a related field
• Experience working with individuals and families with diverse and/or complex needs
• Strong knowledge of community resources and social service systems
• Excellent communication, advocacy, organization, and problem-solving skills
• Experience developing programs and community partnerships
• Ability to work independently and collaboratively

• Prior mentoring or leadership experience preferred

Why Schochet?

For more than 50 years, Schochet has built a culture centered on professional growth, collaboration, and long-term employee relationships. You'll join a team of experienced professionals who are passionate about developing and preserving quality housing and strengthening the communities we serve.

We offer a comprehensive benefits package from day one, including:

Ready to Make a Difference?

Pre-employment background screening and drug testing are required. Schochet is an Equal Opportunity Employer.