Sr. Resident Field Service Technician

ABB Schweiz AG; Houston (TX); Remote; USD 60,000 - 85,000; Full time

Job summary

Join ABB as a Sr. Resident Field Service Technician, where you'll enhance customer satisfaction through quality service and problem-solving. With a focus on process automation, you'll address technical challenges on-site and ensure the availability of materials and quality standards. If you have relevant experience and technical qualifications, apply now to contribute to sustainable solutions in a dynamic environment.

Benefits

Relocation assistance provided

Opportunity for career growth

Comprehensive training programs

Qualifications

• Minimum 8 years of relevant experience or a combination of education and experience.
• Fluent in English and possession of a legal driver’s license.
• Experience in DCS Systems maintenance and configuration.

Responsibilities

• Execute service work following ABB standard processes and quality standards.
• Perform field service tasks, identify technical issues, and analyze through service activities.
• Prepare material lists needed for service activity and ensure quality.

Skills

Troubleshooting

Customer Focus

Technical Orientation

Problem Solving

Communication

Education

Associate Degree in Electrical, Chemical, Mechanical, Computer Science, Automation, or Control

Tools

ABB 800xA/AC800M Distributed Control System

Microsoft Tools

Job description

Sr. Resident Field Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.

This is a position with grade

14

This position reports to

Regional Service Manager - South

Your role and responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will deliver quality customer service to satisfy customers. You will also showcase your expertise by displaying clear understanding of sense of urgency and care in your own area of responsibility.The work model for the role is remote, travel.This role is contributing to the Process Automation Energy Industries division in the Southern region.You will be mainly accountable for:• Performing entry level field service tasks, identifying technical issues, and performs analysis through remote or on-site activity in service categories and products.• Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.• Executing work on a first-time right approach with customers, and ensuring the job is done on time and as per quality standards.• Troubleshooting simple equipment failures and making recommendations to avoid such issues in the future.Our team dynamicsYou will join a dynamic, talented, high performing team, where you will be able to thrive within service.

Qualifications for the role

• Associate Degree Desired, Electrical, Chemical, Mechanical, Computer Science, Automation, or Control related degree and minimum 8 years of relevant experience or a special combination of education and experience and/or demonstrated accomplishments will be considered.
• A good working knowledge of Microsoft, networking, cyber security, and ABB 800xA/AC800M Distributed Control System is a plus. Formal training will be provided to instill confidence in providing outstanding field service support.
• Self-motivated and self-directed to accommodate the numerous customer responsibilities.
• Work experience including: DCS Systems maintenance, configuration, and process control. Selected resource will be full time at ABB customer site and will need to relocate in the proximity of Baton Rouge, LA. ABB relocation assistance will be provided. Resource shall have exceptional troubleshooting skills to resolve most problems.
• A demonstrated commitment to excellence, effective communication, problem solving, teamwork, technical orientation, customer focus, and a professional attitude.
• Applicants must speak fluent English and have a legal driver’s license.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division’s goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle.We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStoryWe look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfAs an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.MyBenefitsABB.com