Sr. Repair Administrator

Moog Inc; East Aurora (NY); On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

401k matching

Employee Stock Purchase Plan

Flexible Spending Accounts

Health Savings Accounts

Job summary

Moog Inc. in East Aurora, NY is seeking a Senior Repair Administrator to support commercial aircraft repair orders and customer interactions. You will report to the Contract Administration Manager and work on-site in East Aurora, NY.

Required are an Associate degree and at least five years of customer service experience. The role involves initiating repair orders, maintaining documentation, preparing quotes, and meeting delivery schedules.

Qualifications

• Associates Degree, preferably in business or technical discipline.
• At least five years of experience in customer service or related environment.

Responsibilities

• Initiate new and repair job orders.
• Ensure integrity of Moog’s contractual performance.
• Initiate and maintain sales paperwork for repair orders, pricing, terms and conditions and special instructions.
• Prepare quote proposals and deliveries for repairs, overhauls, and inspections and issue changes to customers.
• Organize and maintain up-to-date files, records and logs for repair activity.
• Prepare documents for Government or customer source-controlled hardware and overseas shipments.
• Initiate and expedite all AOG requirements.
• Ensure meeting quoted delivery schedules.
• Serve as Moog’s point of contact for customers to enhance business opportunities.
• Review and acknowledge purchase orders to ensure consistency with Moog’s proposal.

Skills

Customer service experience

Education

Associate degree

Job description

Job Title: Sr. Repair Administrator

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Job Title: Sr. Repair Administrator Reporting To: Management, General Manufacturing & Operations Work Schedule: Onsite – Buffalo, NY Our team in Commercial Aircraft Group is looking for a Senior Repair Administrator to join them. You will report to the Contract Administration Manager and will have an on-site, work schedule in East Aurora, New York.

To be considered for Senior Repair Administrator, here’s what you’ll typically need to bring the following: Associates Degree, preferably in business or technical discipline. At least five years of experience in customer service or related environment.

Responsibilities

• Initiate new and repair job orders.
• Ensure integrity of Moog’s contractual performance.
• Initiate and maintain sales paperwork manually or on-line for processing repair orders, pricing, terms and conditions and special instructions.
• Prepare quote proposals and deliveries for repairs, overhauls, and inspections upon receipt of inspection results of returned materials and initiate transmittals to the customer for authorization of changes and release of repair orders.
• Organize and maintain up-to-date files, records and logs on all phases of the repair activity.
• Prepare all necessary documents and, on occasion, special certifications and other documents required for Government or customer source-controlled hardware and overseas shipments.
• Initiate and expedite all AOG requirements.
• Ensure meeting quoted delivery schedules.
• Serve as Moog’s point of contact for customers, including customer interaction in a professional, credible manner to enhance opportunity for continued and increased business.
• Review and acknowledge purchase orders with appropriate Moog disciplines to ensure that all contractual requirements are consistent with Moog’s proposal, and take appropriate action when differences exist between the Moog proposal and the customer order.

Qualifications

• Associates Degree, preferably in business or technical discipline.
• At least five years of experience in customer service or related environment.

How We Care for You

• Financial Rewards: great compensation package, bonus opportunities, 401k matching, and the ability to participate in Employee Stock Purchase Plan (select locations), Flexible Spending and Health Savings Accounts.
• Work/Life Balance: Flexible paid time off, holidays and parental leave program, relocation assistance.
• Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs.
• Culture: Warm, respectful, family-like environment driven by our 12 core values.
• Multiple Employee Resource Groups led by our employees, open and welcoming to all.

Salary Range Transparency

Buffalo, NY $27.00–$37.00 Hourly Salary Range Disclaimer The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region‑specific benefits.

This position requires access to U.S. export‑controlled information.

Moog offers an inclusive workplace, and, as such, affirms the right of every person to participate in all aspects of employment based on merit without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 844-367-5787.