Sr. Reliability Product Manager-Tech, Infrastructure Reliability & Quality (AWS)

Amazon; Herndon (VA); On-site; USD 140,000 - 180,000; Full time

Job summary

Amazon Web Services (AWS) is seeking a Sr. Reliability Product Manager - Tech to drive reliability and quality across our global infrastructure.

You will own metrics, tooling, and supplier qualification processes to support Tier 2 component tracking and lifecycle decisions.

Qualifications

• 5+ years of end-to-end product delivery experience.
• 5+ years of technical product or program management experience.
• 5+ years of mission critical facilities experience.
• Bachelor’s degree in Engineering, product marketing, or business development.
• Experience owning/driving roadmap strategy and definition.

Responsibilities

• Metric Automation: collect product requirements for key reliability and quality metrics.
• Supplier Qualification Management: create tools and tracking systems for supplier qualifications and evaluations.
• Tier 2 Component Tracking: collaborate to develop a tracking system and lifespan estimates for Tier 2 components.

Skills

End-to-end product delivery

Technical product management

Program management

Facilities experience

Roadmapping

Education

Bachelor’s degree in Engineering, product marketing, or business development

Master’s degree in Engineering, product marketing, or business development

Job description

Sr. Reliability Product Manager-Tech, Infrastructure Reliability & Quality

Job ID: 3201310 | Amazon Data Services, Inc.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain, and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Responsibilities

1. Metric Automation:
   • Collect product requirements for key reliability and quality metrics
   • Develop Page 0 metrics for products supported by IRQ
   • Collaborate with partner teams to create tooling and tracking mechanisms
   • Develop tools to report metrics periodically and flag endemic issues
2. Supplier Qualification Management:
   • Create a tool to manage supplier qualification requests for Long Lead Equipment (LLEs)
   • Implement a tracking system for 360-degree evaluations
   • Ensure proper quality and reliability evaluations are performed
   • Establish data archiving processes and internal approval procedures
   • Develop reporting and compliance mechanisms
3. Tier 2 Component Tracking:
   • Collaborate with the EAM team to develop a tracking system for Tier 2 components
   • Estimate the Tier 2 component lifespan to drive business decisions on maintenance, replacement, and end-of-life strategies

About the team

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, powering customers from startups to Global 500 companies.

Basic Qualifications

• 5+ years of end-to-end product delivery experience
• 5+ years of technical product or program management experience
• 5+ years of mission critical facilities experience
• Bachelor’s degree in Engineering, product marketing, or business development
• Experience owning/driving roadmap strategy and definition

Preferred Qualifications

• Experience in building and driving adoption of new tools
• 7+ years in product, program, and/or technical leadership for large-scale strategic initiatives in the data center infrastructure domain
• Master’s degree in Engineering, product marketing, or business development
• Experience writing documents on business requirements for new products, product development proposals, process improvement initiatives, and/or product roadmaps

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the AWS accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.