Sr Quality Systems Spec - Exempt

HireTalent; San Jose (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

A global technology firm is seeking a Business Process Analyst for their PLM implementation program. The ideal candidate will have significant experience in process documentation and mapping, preferably with PLM systems. Responsibilities include collaborating with various stakeholders and translating business processes for the new system. An educational background in Business Administration is important, along with exceptional communication skills and attention to detail. This role is remote with minimal travel requirements.

Qualifications

• 3-5 years experience in a Business Process Analyst or similar role.
• Proven experience with Product Lifecycle Management (PLM) systems.
• High attention to detail and commitment to accuracy.

Responsibilities

• Collaborate with stakeholders across different functional areas.
• Create process flow diagrams and narratives of current operations.
• Document future state processes within Windchill.

Skills

Process documentation

Requirements gathering

Attention to detail

Communication skills

Organization skills

Education

Bachelor's degree in Business Administration or related field

Tools

Visio

Lucidchart

BPMN

Job description

Job Title: Business Process Analyst, PLM (Senior Quality Systems Specialist)
Location: Remote

Careers That Change Lives

Product DNA is a transformational program across the enterprise to simplify the way we create, manage, and utilize product data. The north star vision of Product DNA is to create a foundational connected digital thread of product information. The Product DNA program will improve upon outdated technology and infrastructure through streamlining systems used across the organization, as well as implementing best-in-class practices and procedures.

We are seeking a detail-oriented and collaborative Business Process Analyst (BPA) to join our global Windchill PLM implementation program team. In this critical role, you will be responsible for translating the current state ("as-is") business processes performed within our existing Product Lifecycle Management (PLM) system across various global design and manufacturing sites. You will then work closely with subject matter experts and the project team to document how these processes will be mapped and executed ("to-be") within the new Windchill PLM environment.

A Day in the Life

Responsibilities may include the following and other duties may be assigned:

• Collaborate with end-users, subject matter experts (SMEs), and project stakeholders across different functional areas (Engineering, Manufacturing, Quality, Regulatory) and site locations.
• Support interviews, workshops, and reviews of existing documentation to thoroughly understand and translate current PLM-related business processes ("as-is") for approval by customers and downstream consumption by the core design team and stakeholders.
• Identify opportunities for consolidation of duplicative/overlapping documents and common processes, and support QMS Standardization efforts where needed.
• Create clear, concise, and accurate process flow diagrams (using tools like Visio, Lucidchart, etc.) and narratives of current state operations.
• Work with the implementation team and SMEs to understand the defined future state processes within Windchill.
• Document the future state ("to-be") process flows, clearly illustrating how tasks currently performed in the legacy system will be accomplished in Windchill.
• Map the relationships and transformations between "as-is" and "to-be" processes, highlighting key changes for users.
• Support the development of training materials and communication plans by providing clear process documentation.
• Maintain organized documentation repositories for easy access and review.

Must Have (Minimum Requirements)

To be considered for this role, please ensure the minimum requirements are evident on your resume.

• Bachelor's degree in Business Administration, Information Systems, Engineering, or a related field.
• 3-5 years of experience in a Business Process Analyst, Process Analyst, or similar role involving process documentation and mapping.
• Proven experience working with Product Lifecycle Management (PLM) systems.
• Demonstrated proficiency in process mapping methodologies and tools (e.g., Visio, Lucidchart, BPMN).
• Excellent interviewing and requirements gathering skills.
• Strong written and verbal communication skills, with the ability to translate technical concepts into clear business process documentation.
• High attention to detail and commitment to accuracy.
• Ability to work effectively both independently and as part of a cross-functional team.
• Strong organizational and time management skills.

Nice to Have (Preferred Qualifications)

• Direct hands-on experience with PTC Windchill PLM.
• Experience working within a regulated industry (Medical Device, Pharmaceutical, Aerospace, Automotive) and familiarity with associated quality systems (e.g., QMS, ISO 13485, GxP).
• Experience participating in large-scale system implementation projects (ERP, PLM, MES).
• Familiarity with core PLM concepts such as Document Management, Change Management, Bill of Materials (BOM) Management.

Together, we can change healthcare worldwide. At our company, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.

Physical Job Requirements: The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to travel: Minimal, up to 10%.

This position reports to the PLM Process Lead.

We are an equal opportunities employer and welcome applications from all qualified candidates.