Sr. Quality Program Manager (Germantown/Atlanta)

Thyssenkrupp Elevator Corporation; Atlanta (GA); On-site; USD 90,000 - 110,000; Full time

Job summary

A global elevator solution provider is seeking a qualified Senior Quality Program Manager in Atlanta or Germantown. This role involves leading quality improvements through data analysis, conducting root cause investigations, and coaching team members in continuous improvement methodologies. The ideal candidate should have at least 5 years of relevant experience and a Bachelor's degree in a related field. Strong communication and leadership skills are essential.

Qualifications

• Minimum 5 years of elevator experience in production, design, installation, or service.
• Proven expertise in data analysis and leading root cause investigations.
• Technical mastery of defect identification, correction, and containment of defects.

Responsibilities

• Provide accurate data to the business on product performance.
• Identify trends in reported data that may indicate areas for improvement.
• Prepare and present data to leadership to drive effective actions.

Skills

Data analysis

Root cause analysis

Leadership

Verbal and written communication

Coaching

Education

Bachelor's degree in a technical or financial field

Tools

Benchmark or other data collection systems

Job description

Overview

Join TK Elevator as a Manager - Supplier Quality Engineering and lead quality improvements while making an impact in Atlanta or Germantown!

Education & Experience

• Bachelor's degree in a technical or financial field
• Minimum 5 years of elevator experience in either production, design, installation, or service
• Proven expertise in data analysis
• Demonstrated ability to lead root cause investigations.
• Ability to travel (both domestic and international)
• Experience in data analysis
• Technical mastery of defect identification, correction, and containment of defects
• Root cause analysis expertise
• Demonstrated success in coaching other in system usage (Benchmark or other data collection systems)
• Black Belt or Master Black Belt (trained or certified).
• Minimum of 5 years of continuous improvement experience
• Evidence of effective execution in a matrix organization
• Energizing and effective leader - able to motivate others to excel
• Proven strong verbal and written communication skill at all levels of the organization.
• Demonstrated ability to deliver results against organization goals and timelines.

Preferred Qualifications

• Black Belt certification preferred
• Project Management Professional experience preferred
• Minimum 5 years in a cross functional quality position or 5 years of leading teams with a focus on process improvements
• Data analysis experience preferred

The first 3 letters in workplace safety are YOU!

TK Elevator is currently seeking an experienced Sr. Quality Program Manager located in Atlanta, GA or Germantown, TN.

Responsible for implementing and maintaining a systemic quality focus using the collection and analysis of defect data. This is to be achieved by implementing and maintaining common data collection tools and partnering with geographically distributed business functions.

Essential Job Functions

• Provide accurate data to the business on product performance.
• Identify trends in reported data that may indicate areas for improvement.
• Prepare and present data as requested to leadership to drive effective actions.
• Escalate urgent reported issues as appropriate in a timely fashion.
• Identify effective correction and containment.
• Leading root cause investigations to address key business objectives.
• Drive timely execution of identified corrective and preventive actions.
• Develop strong relationships with organizational functions to ensure working understanding of the roles and responsibilities of each function.
• Using data engage senior leadership in the operationalization and utilization of data to meet organization objectives.
• Coach and support personnel in the use of continuous improvement tools and methodologies
• Drive a sense of urgency for results utilizing operational project review and meaningful metrics.