Sr. Quality Program Manager

thyssenkrupp Elevator; Atlanta (GA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

HSA

Disability insurance

Life insurance and AD&D

401(k) with company match

Paid vacation and holidays

Parental leave

Job summary

TK Elevator in Atlanta, GA, is seeking a Sr. Quality Program Manager to lead systemic quality initiatives, analyze defect data, and drive corrective actions across functions. You will champion continuous improvement and mentor teams in data collection and Six Sigma practices.

Responsibilities include partnering with cross-functional groups, delivering data-driven insights to leadership, and ensuring timely containment of issues while aligning with business objectives.

Qualifications

• Bachelor's degree in Materials Science and Engineering or related technical field.
• Five years of elevator experience in production, design, installation, or service.
• Five years of continuous improvement experience.
• Experience with data analysis; root cause analysis and leading root cause investigations; defect identification, correction, and containment.
• Six Sigma Green Belt, Black Belt, or Master Black Belt certification.
• Up to 25% national and international travel required.
• Must have legal authority to work in the U.S. EEOE.

Responsibilities

• Be responsible for implementing and maintaining a systemic quality focus using the collection and analysis of defect data.
• Implement and maintain common data collection tools and partner with geographically distributed business functions.
• Provide accurate data to the business on product performance.
• Identify trends in reported data that may indicate areas for improvement.
• Prepare and present data as requested to leadership to drive effective actions.
• Escalate urgent reported issues as appropriate in a timely fashion.
• Identify effective correction and containment. Lead root cause investigations to address key business objectives.
• Drive timely execution of identified corrective and preventive actions.
• Develop strong relationships with organizational functions to ensure working understanding of the roles and responsibilities of each function.
• Using data, engage senior leadership in the operationalization and utilization of data to meet organization objectives.
• Coach and support personnel in the use of continuous improvement tools and methodologies.
• Drive a sense of urgency for results utilizing operational project review and meaningful metrics.

Skills

Data analysis

Root cause analysis

RCA investigations

Defect containment

Coaching teams

Six Sigma

Benchmarks usage

Education

Bachelor's degree in Materials Science and Engineering or related field

Tools

Benchmark

Job description

With customers in over 100 countries served by more than 50,000 employees, TK Elevator achieved sales of around €9 billion in fiscal year 2022/2023. We ensure high levels of customer service globally from our extensive network of about 1,000 locations. Over the past several decades, TK Elevator has established itself as one of the world’s leading elevator companies and became independent after separation from the thyssenkrupp group in August 2020. The company’s most important business line is the service business proudly provided by around 25,000 service technicians. The product portfolio ranges from standardized elevators for low-rise residential buildings to highly customized solutions for skyscrapers. In addition, it covers escalators, moving walks, passenger boarding bridges and stair and platform lifts. Integrated cloud-based solutions, such as the MAX platform, are delivering enhanced services. With these digital offerings, there are no longer any limits to urban mobility. TKE – move beyond.

The first 3 letters in workplace safety are Y-O-U!

TK Elevator is currently seeking an experienced Sr. Quality Program Manager in Atlanta, GA.

ESSENTIAL JOB FUNCTIONS:

• Be responsible for implementing and maintaining a systemic quality focus using the collection and analysis of defect data.
• Implement and maintain common data collection tools and partner with geographically distributed business functions.
• Provide accurate data to the business on product performance.
• Identify trends in reported data that may indicate areas for improvement.
• Prepare and present data as requested to leadership to drive effective actions.
• Escalate urgent reported issues as appropriate in a timely fashion.
• Identify effective correction and containment. Lead root cause investigations to address key business objectives.
• Drive timely execution of identified corrective and preventive actions.
• Develop strong relationships with organizational functions to ensure working understanding of the roles and responsibilities of each function.
• Using data, engage senior leadership in the operationalization and utilization of data to meet organization objectives.
• Coach and support personnel in the use of continuous improvement tools and methodologies.
• Drive a sense of urgency for results utilizing operational project review and meaningful metrics.

EDUCATION & EXPERIENCE:

• Bachelor's degree in Materials Science and Engineering or a related technical field.

• Five years of elevator experience in either production, design, installation, or service required.

• Five years of continuous improvement experience required.

• Any experience required with: data analysis; root cause analysis and leading root cause investigations; defect identification, correction, and containment; coaching others in data collection system usage (i.e., Benchmark)

• Execution in a matrix organization; and with delivering results against organization goals and timelines.

• Six Sigma Green Belt, Black Belt, or Master Black Belt training or certification required.

• Up to 25% national and international travel required.

• Must have legal authority to work in the U.S. EEOE.

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.