Sr Quality Engineer

A. O. Smith Corporation; Johnson City (TN); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation package

Medical and dental insurance

Retirement security savings plan

Job summary

A.O. Smith Corporation in Johnson City, TN, is seeking a Senior Quality Engineer to lead the quality assurance team and drive continuous improvement. You will analyze data, investigate supplier defects, and implement corrective actions to ensure products meet customer expectations.

You will supervise QA staff, coordinate root cause analysis, and ensure ISO 9001 compliance while mentoring other quality engineers. Hybrid workplace with collaboration across functions.

Qualifications

• Bachelor's degree in engineering required.
• 5+ years in manufacturing, quality, and supervision.
• Experience leading a quality assurance team and ISO 9001 compliance.
• Proven ability to perform root cause corrective action.
• Strong knowledge of SPC, Six Sigma, and statistical analysis.
• Excellent communication and leadership skills.
• Proficiency with Excel, Word, PowerPoint, and Minitab.

Responsibilities

• Supervise and coordinate work of quality department.
• Utilize statistical tools to analyze suppliers and manufacturing processes.
• Conduct root cause analysis of supplier defects and implement corrective actions.
• Analyze data and generate reports for management.
• Review quality analysis and update procedures as needed.
• Lead supplier PPAPs and liaise with suppliers on quality issues.
• Prepare and analyze reports on rejected products.
• Lead QA projects and evaluate team performance.

Skills

Leadership abilities

Quality processes

Strong communication

Team supervision

Root cause analysis

Education

Bachelor's degree in engineering

Master's Degree in Engineering preferred

ASQ CQE / CSQP or CQA preferred

Trade Certification, e.g. Certified Quality Engineer, preferred

Tools

Excel

Word

PowerPoint

Minitab

Job description

Date: Aug 1, 2026

Location(s): Johnson City, TN, US, 37601

Company: A. O. Smith Corporation

Business Unit: NAWH

Workplace Setting: Hybrid

Company / Location Information

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Primary Function

The Senior Quality Engineer is responsible for leading a quality assurance team to ensure our products meet or exceed our customers’ expectations. The position will support production, interact with suppliers, lead ISO 9001 compliance, and mentor other quality employees. The Senior Quality Engineer position will analyze data to identify gaps in our processes for continuous improvement and root cause corrective action.

Responsibilities

• Supervise and coordinate work of quality department.
• Utilize statistical tools to analyze suppliers and manufacturing processes.
• Conduct root cause analysis of supplier defects making it to the manufacturing line to determine the cause of quality problems and implement corrective and preventative actions to improve quality and minimize variability.
• Analyze data using computer data acquisition systems and generate reports for management.
• Review quality analysis conclusions and recommend necessary changes to quality procedures.
• Determine, complete and/or review supplier PPAPs.
• Serve as a liaison with suppliers to ensure quality and prompt responsive action to any quality issue.
• Prepare and analyze reports on rejected and/or defective products.
• Lead and direct assigned QA projects and QA teams to meet goals.
• Performance Evaluations of technicians and/or engineers within assigned work team and/or provide input for hiring needs.
• Report any and all serious and/or repetitive quality problems to the Quality Assurance Manager.
• May perform quality analysis on a specific subset of products or processes.
• Perform any other activities as needed or as directed.

Qualifications

• Bachelor's degree in engineering
• 5+ years of experience with manufacturing, quality, and technical expertise in supervision roles.

Additional Qualifications

• ASQ - CQE / CSQP or CQA preferred
• Master's Degree in Engineering preferred
• Trade Certification, such as Certified Quality Engineer, preferred
• Demonstrated ability to evaluate and develop quality initiatives
• Demonstrated ability to lead a team of technicians and/or engineers
• Strong working knowledge and application of Quality processes, procedures, and tools (SPC, Six Sigma, Statistical Analysis)
• Strong understanding of manufacturing processes
• Strong communication and leadership abilities
• Proficiency with computers and programs, specifically Excel, Word, PowerPoint, and Mini-tab
• Expertise in geometric dimensioning, trigonometry, and tolerance as well as mistake proof concepts and implementation
• Expertise in disciplines approaches to problem solving such as 8D or 5P
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.
• Ability to work independently and as a team to meet deadlines and goals

We Offer

• Competitive compensation package and comprehensive benefits plans
• Medical and dental insurance
• Company-sponsored life insurance
• Retirement security savings planShort- and long-term disability programs
• Tuition assistance

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ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Nearest Major Market

Asheville

Nearest Secondary Market

Knoxville

Job Segment

QA, Quality Assurance, Senior Quality Engineer, Six Sigma, Water Treatment, Quality, Technology, Engineering, Management