Sr Quality Assurance Engineer (Customer Facing)

HR Tech Job; San Francisco (CA); On-site; USD 145,600 - 218,400; Full time

Benefits offered by this job

Flexible Work Model

Diverse Workforce

Inclusive Hiring Experience

Job summary

HR Tech Job is seeking a Sr. Quality Assurance Engineer in San Francisco. In this role, you will work directly with software developers to address complex technical issues and improve product reliability. With 7+ years of experience, you'll support capabilities across diverse challenges in a dynamic environment.

This position emphasizes robust technical skills, particularly in JavaScript or Python, and strong customer service abilities. Join us to shape how AI tools are integrated within our platform.

Qualifications

• 7+ years of related work experience in QA or support engineering.
• Strong hands-on technical skills with JavaScript or Python.
• Excellent customer service and communication skills.

Responsibilities

• Support software developers with a range of issues.
• Own complex integration issues and sensitive partner escalations.
• Drive continuous improvement of support and quality processes.

Skills

Customer service

Communication

Troubleshooting API failures

Technical skills in JavaScript or Python

Analytical thinking

Education

Bachelor’s degree in Computer Science or related field

Tools

API documentation

AI coding tools (e.g., Claude Code, Codex)

Job description

About the Team

The Pipedream team enables AI agents to connect to the software and services people use every day — including Notion, GSuite, Slack, Zoom, GitHub, Jira, and thousands more. Our platform is used by software developers at leading technology companies like Workday, Perplexity, Meta, and Relevance AI who are building AI agents and workflow products. Pipedream offers something rare: the opportunity to work in a startup environment while delivering enterprise‑scale impact. Acquired by Workday in December 2025, we are a team where you can move fast, wear multiple hats, and see your work directly shape a product’s direction. If you are energized by working at the intersection of developer tools and AI, and you want to make a meaningful impact on how the next generation of intelligent software gets built, this is the team for you.

About the Role

As a Sr. Quality Assurance Engineer on the Pipedream team, you will serve as a player/coach who is hands‑on with the most complex problems while also elevating the capabilities of the team around you. This is a customer‑facing role: you will work directly with software developers and partner teams using Pipedream in production, helping them debug issues, improve reliability, and shape how the platform evolves based on real‑world feedback.

This is not a people‑management role — you will be the person the team looks to when escalations come in, when a partner issue requires careful navigation, or when someone needs a thought partner on a difficult challenge.

In this role, you will be responsible for:

• Supporting software developers across the full range of issues, from troubleshooting technical errors (including authentication failures, malformed requests, and rate limits) to billing, feature requests, and general account questions.
• Owning the most complex integration issues and sensitive partner escalations, reviewing how teammates approach difficult problems, pairing on debugging, and helping the team grow into more confident operators.
• Identifying technical and usability issues with connectors and collaborating with product and engineering to prioritize and resolve them.
• Driving continuous improvement of support and quality processes, including playbooks, internal tooling, documentation, and automations to help the team scale.

About You

Basic Qualifications

• 7+ years of related work experience in QA, solutions or support engineering, forward deployed engineering, or a closely related function working with technically sophisticated software developers.
• Strong hands‑on technical skills, with the ability to develop in JavaScript or Python and reason about production code.
• Proficiency working with APIs, troubleshooting API request failures, and using API documentation.
• Excellent customer service and communication skills, with the ability to credibly engage both software developers and non‑technical users in a customer‑facing capacity.
• Working knowledge of AI concepts including LLMs, agents, tool calling, evals, and MCP.
• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience).

Other Qualifications

• Passion for AI products, with hands‑on experience using AI coding tools (e.g., Claude Code, Codex, Cursor) and building AI agents or agentic workflows.
• Experience supporting platforms with large, complex surface areas and managing competing priorities in a customer‑facing environment.
• Experience mentoring or leading other team members.
• Strong analytical thinking, with the ability to break down complex technical problems into their fundamental parts, identify patterns across support issues, and use logical reasoning to drive root cause analysis and inform process improvements.
• A detail‑oriented mindset, with the ability to spot errors or inconsistencies that others may overlook, manage complex information across multiple issues and accounts, and maintain a high level of accuracy and consistency in your work.
• Strong collaboration and interpersonal skills, with the ability to work effectively across product, engineering, and support teams, leverage diverse perspectives to solve problems, and foster a culture of mutual respect and shared learning.
• A genuine passion for learning and intellectual curiosity — you enjoy picking up new technologies and diving into unfamiliar problem spaces.
• Comfortable working asynchronously across multiple time zones on a geographically distributed team.

Workday is proud of its diverse workforce but does not sponsor employment visas or consider individuals on time‑limited visas that will require sponsorship now or in the future for these positions.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role‑specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, and other factors. For more information regarding Workday’s comprehensive benefits, click here.

Primary Location: USA.CA.San Francisco

Primary Location Base Pay Range: $145,600 USD - $218,400 USD

Additional US Location(s) Base Pay Range: $117,800 USD - $218,400 USD

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in‑person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in‑office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email [e-mail].