Sr. Public Engagement Manager

AccruePartners; Saint Petersburg (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

AccruePartners is seeking a field-based Public Engagement Manager to support Florida infrastructure projects, coordinating with engineering, government relations, and leadership.

You will develop and execute strategic engagement plans, lead community and customer relations through planning, construction, and restoration, and serve as liaison with property owners, HOAs, officials, and stakeholders. Travel extensively across the assigned territory with a valid driver’s license.

Qualifications

• Experience spanning utility operations, infrastructure projects, customer experience, and stakeholder engagement.
• Strong background in customer-facing roles involving complex escalations and relationship management.
• Experience presenting to external audiences, including community organizations, HOAs, government officials, or executive stakeholders.
• Exceptional organizational and project management skills, with demonstrated success managing multiple competing priorities.
• Backgrounds in utility customer experience, infrastructure engagement, real estate/property development, or customer service leadership with relevant utility and infrastructure exposure.
• Ability to work independently, navigate challenging stakeholder situations, and build relationships across all organizational levels.
• Strong written and verbal communication, negotiation, and problem-solving skills.
• Bachelor's degree with 5+ years of related experience, or high school diploma/GED with 7+ years of related experience.
• Valid driver's license and willingness to travel extensively throughout the assigned territory.

Responsibilities

• Develop and execute strategic public engagement plans for multiple infrastructure projects of varying sizes and complexity.
• Lead community and customer engagement efforts throughout the project lifecycle, from initial planning and strategy through preconstruction, construction, and restoration.
• Serve as a key liaison between project teams, property owners, local government officials, HOAs, and community stakeholders.
• Lead presentations and public meetings with HOAs, city councils, and other external audiences.
• Manage complex customer concerns, high-level escalations, and sensitive stakeholder situations.
• Coordinate communications, track inquiries, and ensure timely resolution of customer and community concerns.
• Partner with engineering, construction, legal, and government relations teams to support successful project execution.
• Independently manage a heavy portfolio of simultaneous projects while maintaining exceptional organization and communication.

Skills

Stakeholder engagement

Communication

Relationship management

Public speaking

Project management

Education

Bachelor's degree

High school diploma/GED

Job description

THE TEAM YOU WILL BE JOINING

• Join a large, established utility organization supporting critical infrastructure projects throughout Florida.

• Partner with engineering, construction, government relations, and internal leadership to drive successful community engagement.

• Play a highly visible role in managing stakeholder relationships and ensuring successful execution of infrastructure projects from planning through restoration.

LOCATION

• Field-based opportunity supporting Florida's west coast.

• No regular office reporting requirement; St. Petersburg and Lake Mary are potential office locations when needed.

• Minimum three days per week in the field, with frequent regional travel.

• Company vehicle provided.

• Typical business hours, with occasional approved overtime. Voluntary storm response opportunities.

WHAT THEY OFFER YOU

• Opportunity to work with a leading utility organization on critical infrastructure projects impacting local communities.

• High level of autonomy and ownership over strategic engagement initiatives.

• Diverse portfolio of projects involving substations, undergrounding, and customer delivery infrastructure.

• Direct interaction with property owners, HOAs, elected officials, community leaders, and internal leadership.

• Dynamic, field-based position offering variety, independence, and meaningful community impact.

WHY THIS ROLE IS IMPORTANT

• Develop and execute strategic public engagement plans for multiple infrastructure projects of varying sizes and complexity.

• Lead community and customer engagement efforts throughout the project lifecycle, from initial planning and strategy through preconstruction, construction, and restoration.

• Serve as a key liaison between project teams, property owners, local government officials, HOAs, and community stakeholders.

• Lead presentations and public meetings with HOAs, city councils, and other external audiences.

• Manage complex customer concerns, high-level escalations, and sensitive stakeholder situations.

• Coordinate communications, track inquiries, and ensure timely resolution of customer and community concerns.

• Partner with engineering, construction, legal, and government relations teams to support successful project execution.

• Independently manage a heavy portfolio of simultaneous projects while maintaining exceptional organization and communication.

THE BACKGROUND THAT FITS

• Experience spanning utility operations, infrastructure projects, customer experience, and stakeholder engagement.

• Strong background in customer-facing roles involving complex escalations, conflict resolution, and relationship management.

• Experience presenting to external audiences, including community organizations, HOAs, government officials, or executive stakeholders.

• Exceptional organizational and project management skills, with demonstrated success managing multiple competing priorities.

• Backgrounds in utility customer experience, infrastructure engagement, real estate/property development, or customer service leadership with relevant utility and infrastructure exposure.

• Ability to work independently, navigate challenging stakeholder situations, and build relationships across all organizational levels.

• Strong written and verbal communication, negotiation, and problem-solving skills.

• Bachelor's degree with 5+ years of related experience, or high school diploma/GED with 7+ years of related experience.

• Valid driver's license and willingness to travel extensively throughout the assigned territory.