Senior Public Engagement Manager

Consulting Solutions; Florida; On-site; USD 85,000 - 125,000; Full time

Job summary

Consulting Solutions is seeking a Senior Public Engagement Manager to lead strategic outreach for customer delivery projects, including substation optimization and undergrounding initiatives. The role requires coordinating with technical and external staff and guiding communications across the organization.

You will manage engagement plans, interface with property owners and stakeholders, run public information meetings, and collaborate with government relations to shape outreach strategy.

Qualifications

• Bachelor's degree plus at least 5 years of related work experience, or equivalent.
• Experience in public engagement, community relations, or stakeholder outreach.
• Strong written and oral communication skills and public speaking capability.

Responsibilities

• Create and manage a strategic engagement plan for projects.
• Coordinate external communications to property owners and stakeholders.
• Inform internal stakeholders and ensure smooth project execution.
• Participate in field meetings, pre-construction reviews, and customer interactions.
• Collaborate with Government & Community Relations to shape outreach strategies.
• Prepare external communications with internal teams and legal as needed.
• Oversee printing and mailing of external communications.
• Manage inquiries from property owners and document responses.
• Lead public information meetings.

Skills

Public engagement

Stakeholder communication

Cross-functional leadership

Negotiation

Written and verbal communication

Project management

Organizational skills

Education

Bachelor's degree + 5 years related experience or higher

Alternative: High school diploma/GED + 7 years related experience

Tools

Microsoft Office

Job description

The Senior Public Engagement Manager leads the company's strategic outreach efforts for customer delivery projects in a designated area which includes substation optimization projects and undergrounding projects. This position requires in-depth knowledge and experience, partnering with technical and externally-facing staff and all levels of an organization, coordinating complex communications internally and externally, working independently with minimum guidance.

Responsibilities

• Creating and managing a strategic engagement plan
• Preparing and coordinating external written communications to property owners and other stakeholders, response, dispatch and tracking of external project inquiries, and monitoring and tracking project information
• Engaging and informing key internal stakeholders of the projects taking place and works to ensure a smooth execution of projects
• Participating in project team meetings including extensive field reviews, pre-construction meetings and customer interaction in the field
• Working with local Government & Community Relations Managers to determine appropriate public engagement strategy
• Organizing external communications such as letters, collateral and presentations as needed in coordination with internal communications departments, internal management, legal, engineering, etc.
• Coordinating the printing and mailing of external communications
• Monitoring property owner inquiries on assigned projects and manage response and documentation
• Leading in the preparation and implementation of public information meetings

Basic Qualifications:

• In addition to bachelor's degree, five (5) years minimum of related work experience
• In lieu of bachelor's degree AND five (5) years minimum of related work experience listed above, high school diploma/GED AND seven (7) years minimum of related work experience

Specific Requirements:

• Valid driver's license

Desired Qualifications:

• Experience presenting and communicating with external audiences
• Adept at dealing with a variety of individuals and escalated situations
• Excellent written and oral communication skills
• Proficient in principles of project management
• Experience in the utility industry
• Customer-specific experience
• Demonstrated organizational and planning skills
• Demonstrated negotiation experience
• Proficient in Microsoft Office applications
• Community involvement experience in a personal or professional capacity
• Ability to lead cross functional teams
• Demonstrated problem solving and conflict management skills
• Ability to effectively interact with all levels of employees, management, customers, vendors and service providers in both business and social settings
• Experience in working with community organizations in a professional capacity
• Experience in working with mid-level, senior level management and their support staffs
• Experience with project and event planning

Working Conditions

• Available for travel and to support after hours events
• Frequent travel to construction sites to meet with crews and customers
• Available to serve in an on-call basis
• Field mobility classification - work will be performed in various field locations, as needed, after the onboarding period. However, field employees are required to live within a reasonable daily commute to their assigned work location.

EEO and ADA Statement

Consulting Solutions and its family of companies is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at: [e-mail]