Sr. Project Manager – Higher Education ERP & SaaS, Remote-United States

Ellucian; United States; À distance; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Health coverage

Flexible time off

Lifestyle Account (LSA)

401k match

Parental Leave

Charitable days

Telemedicine

Wellness resources

Diversity & inclusion programs

Employee referrals

Learning & development opportunities

Résumé du poste

Ellucian seeks an experienced Senior Project Manager to lead strategic SaaS modernization engagements, aligning client objectives with delivery and outcomes. You will act as a trusted advisor to institutional leadership, guiding executive alignment, decisions, and risk management while ensuring successful engagement delivery.

The role requires ERP and higher education domain knowledge, strong governance, and the ability to influence across cross-functional teams to drive customer value and SaaS

Qualifications

• Experience leading complex customer-facing technology delivery and ERP/SaaS modernization.
• Strong governance, scope and schedule management, and delivery accountability.
• Knowledge of ERP environments and higher education processes is preferred.
• Excellent executive communication, stakeholder management, and negotiation skills.
• Ability to anticipate risks, influence without authority, and drive outcomes.
• Experience with advisory services engagements or complex implementation programs.
• Familiarity with Ellucian Banner, Colleague, or similar ERP solutions preferred.

Responsabilités

• Lead complex Banner and/or Colleague SaaS Modernization engagements with aligned outcomes.
• Advise institutional leadership, drive executive alignment, manage escalations and relationships.
• Establish governance with checkpoints, risk reviews, and decision management.
• Identify cross-functional dependencies and resolve issues to protect delivery.
• Coordinate delivery teams, stakeholders, and partners for alignment and execution.
• Oversee scope, schedules, milestones, resources and contractual deliverables.
• Monitor engagement health and provide actionable leadership recommendations.
• Partner with stakeholders to demonstrate customer value and drive SaaS adoption.
• Manage a portfolio of Advisory Services customers including roadmaps and renewals.
• Seek opportunities to improve delivery and expand service with account teams.

Connaissances

Project management

Governance

Stakeholder management

Executive communication

Negotiation

Facilitation

Risk management

Cross-functional teamwork

Problem solving

Customer-facing delivery

Formation

PMP

PgMP

Agile certification

Outils

Salesforce

Certinia

Smartsheet

Description du poste

Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.

Ellucian is seeking an experiencedSenior Project Manager to serve as a Strategic Engagement Manager (SEM), leading complex Banner and/or Colleague SaaS Modernization engagements while managing a select portfolio of Advisory Services customers.

This role combines strategic engagement leadership with project and program management to align institutional objectives, contractual commitments, delivery execution, and customer outcomes. The Senior Project Manager serves as a trusted advisor to institutional leadership, driving executive alignment, anticipating risks, facilitating critical decisions, and ensuring successful engagement delivery.

The ideal candidate brings strong project management experience, executive communication skills, ERP and higher education knowledge, and the ability to influence stakeholders and drive customer outcomes. SaaS modernization experience is highly valued.

Where You Will Make an Impact

• Lead complex Banner and/or Colleague SaaS Modernization engagements, aligning institutional priorities, contractual commitments, delivery activities, and customer outcomes.

• Serve as a trusted advisor to institutional leadership, driving executive alignment, facilitating critical decisions, managing escalations, and maintaining strong customer relationships.

• Establish and maintain effective engagement governance, including executive checkpoints, decision management, risk reviews, and escalation processes.

• Proactively anticipate risks, identify cross-functional dependencies, and drive timely resolution of issues before they impact engagement success.

• Coordinate Ellucian delivery teams, customer stakeholders, and implementation partners to ensure alignment, accountability, and effective execution.

• Apply project and program management methodologies to oversee scope, schedules, milestones, resources, financial performance, and contractual deliverables.

• Assess overall engagement health, including delivery progress, resource capacity, milestone readiness, and customer sentiment, providing actionable recommendations to leadership.

• Partner with institutional stakeholders to demonstrate customer value, support organizational change and operational readiness, and drive successful SaaS adoption.

• Manage a select portfolio of Advisory Services customers, overseeing customer relationships, service delivery, resource utilization, roadmaps, escalations, and contractual commitments.

• Identify opportunities to improve engagement delivery, strengthen customer relationships, and support renewals and service expansion in partnership with account teams.

What You Will Bring

• 5 years of experience in project management, program management, or complex customer-facing technology delivery, including enterprise ERP implementations or SaaS transformation initiatives.

• Proven project management expertise, including governance, scope and schedule management, resource coordination, financial oversight, risk mitigation, and delivery accountability.

• Working knowledge of ERP environments, higher education business processes, and enterprise SaaS modernization.

• Strong executive communication, stakeholder management, relationship-building, negotiation, and facilitation skills.

• Demonstrated ability to anticipate risks, solve complex problems, influence without direct authority, and drive outcomes across cross-functional teams.

• Experience managing customer-facing consulting engagements, professional services delivery, or complex implementation programs.

• Experience with Ellucian Banner, Colleague, or comparable ERP solutions is valued.

• Familiaritywith Salesforce, Certinia, Smartsheet, or comparable project and professional services management tools. Hands-on experience with one/all of these tools preferred.

• PMP, PgMP, Agile, or comparable project management certification is valued.

• Comprehensive health coverage: medical, dental, and vision
• Flexible time off
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & BrightPlan - to help you save for the future
• Parental Leave
• 5 charitable days to support the community that supports us
• Telemedicine
• Wellness
  • Headspace Care (mental health)
  • Wellbeats (virtual fitness classes)
• RethinkCare & Wellthy- caregiver support
• Diversity and inclusion programs which provide access to internal employee resource groups
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:o Education Assistance Programo Professional development opportunitieso LinkedIn Learning

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