Sr. Project Director

Still Sverige Ab; Grand Rapids (MI); On-site; USD 153,000 - 224,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Job summary

Dematic seeks a Senior Program/Project Director to lead one of our largest customer programs, typically 250M–500M in scope, owning overall program success from trust and execution to margin and risk management. This leader serves as the primary customer face after kickoff, partnering with Sales, Commercial, Solution Development, Finance, Legal, and Operations to align pursuit through delivery.

The role requires operating at strategic and execution levels, building executive relationships,

Responsibilities

• Lead the planning, governance, execution, and delivery of a single enterprise‑scale customer project ranging from $250M to $500M in total scope.
• Influence the program across the full lifecycle, including pre‑award solution shaping, scope definition, risk identification, pricing assumptions, customer commitments, execution planning, delivery, commissioning, closeout, and lessons learned.
• Serve as the senior accountable project leader for overall program success, including scope, schedule, budget, quality, safety, customer satisfaction, commercial outcomes, and margin protection.
• Balance executive‑level oversight with hands‑on involvement, issue resolution, change control, and daily/weekly program management cadence.

Job description

The Senior Program/Project Director is accountable for the successful delivery of one of the organization's largest and most strategically critical customer programs, typically ranging from $250M to $500M in scope. This role owns overall program success, including customer trust, operational execution, financial performance, margin protection, risk management, and long-term growth credibility.

Serving as the primary face to the customer after kickoff, this leader partners closely with Sales, Commercial, Solution Development, Finance, Legal, and Operations to strengthen the broader customer relationship and ensure alignment from pursuit through delivery. While some pre-award decisions may already be established for the program, this role has full lifecycle ownership-from solution shaping and customer commitments through execution, commissioning, closeout, and lessons learned.

This role requires a leader who can operate at both strategic and execution levels-building executive customer relationships, driving daily accountability, removing barriers, managing escalations, and providing program leadership and oversight to assigned Senior Project Managers and cross-functional teams. The role is critical to establishing the organization's credibility as a trusted partner for enterprise-scale, mission‑critical customer programs.

We offer:

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be $153,000 - 224,400 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

Key Responsibilities:

Enterprise Program Leadership:

• Lead the planning, governance, execution, and delivery of a single enterprise‑scale customer project ranging from $250M to $500M in total scope.
• Influence the program across the full lifecycle, including pre‑award solution shaping, scope definition, risk identification, pricing assumptions, customer commitments, execution planning, delivery, commissioning, closeout, and lessons learned.
• Serve as the senior accountable project leader for overall program success, including scope, schedule, budget, quality, safety, customer satisfaction, commercial outcomes, and margin protection.
• Balance executive‑level oversight with hands‑on involvement, issue resolution, change control, and daily/weekly program management cadence.

Complex Project Execution & Governance:

• Establish disciplined program governance, including executive steering routines, customer governance, escalation paths, decision forums, and clear accountability across workstreams.
• Direct integrated program planning, including schedules, work breakdown structures, resource plans, budget forecasts, risk registers, dependency maps, and recovery plans.
• Drive hands‑on execution by proactively resolving risks, constraints, scope changes, contractual issues, customer conflicts, and delivery gaps while providing oversight and escalation support to assigned Senior Project Managers.

Customer & Executive Stakeholder Management:

• Serve as the primary customer‑facing leader after kickoff, building trusted relationships with senior operations, supply chain, technology, finance, procurement, and C‑suite stakeholders.
• Represent the organization in customer meetings, executive business reviews, steering committees, negotiations, escalations, and strategic alignment discussions.
• Align stakeholders across the full value chain and influence decisions through credibility, business acumen, data‑driven analysis, executive presence, and clear communication under pressure.

Commercial, Financial & Risk Ownership:

• Own program‑level financial performance, including budget management, forecasting, margin protection, cash flow awareness, change order discipline, financial risk mitigation, and executive‑level reporting.
• Partner with commercial, legal, procurement, and leadership teams to support contract interpretation, claims prevention, change management, vendor performance, and customer negotiations.
• Develop mitigation and recovery strategies for schedule slippage, cost pressure, resource constraints, supplier risk, technical issues, and customer‑driven scope changes.
• Contin