Sr Project Analyst - Operations

Maximus; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Maximus is seeking a Remote Senior Operations Project Analyst to lead, train and mentor peers, perform cost-benefit analyses, and optimize operational activities across programs. You will collaborate with cross-functional teams, prepare program documents, and present findings to stakeholders.

The role emphasizes strong communication, project management, and technical writing skills, with opportunities to influence process improvements and contract-related activities in a remote setting.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• 5+ years of relevant professional experience.
• Advanced degree or professional designation preferred.
• Experience with 508 compliance is preferred.
• Experience with government contracts is a plus.

Responsibilities

• Lead, train and mentor peers in a similar role.
• Perform cost/benefit analyses on process changes.
• Manage internal engagements and related activities.
• Document processes and prepare program documents and test cases.
• Collaborate with cross-functional teams to implement solutions.
• Prepare for internal and external meetings and present findings.

Skills

Team leadership

Incident management

Project management

Cost benefit analysis

Technical writing

Stakeholder collaboration

Education

Bachelor’s degree

Advanced degree preferred

English/Journalism degree

Tools

MS Office

Adobe Acrobat

SharePoint

Visio

Smartsheet

Job description

Maximus is currently looking for a Remote Senior Operations Project Analyst. In this position, you will be responsible for leading, training, and mentoring peers in similar role, performing cost benefit analyses on potential changes to existing processes, and working with staff to optimize operational activities.

Essential Duties and Responsibilities

• Experience and ability to lead, train and mentor peers in a similar role.
• Incident Management, data capture and communication.
• Project Manage internal engagements and related activities.
• Maintain knowledge and documentation of operational and system processes.
• Perform cost/benefit analyses on potential changes to existing processes.
• Participate in the administration of project and program contract activities, including preparation for internal and external meetings.
• Collaborate with internal and external teams to define problems and implement solutions.
• Create, review, and present program documents, business and software specifications, process flows, and test cases.
• Document complex program and system needs for both technical and non-technical audiences.
• Assist in the analysis of data and the specification of report packages for internal and external audiences.
• Work closely with other departments to optimize operational activities.
• Support leadership and product owner and stakeholders on project priorities.
• Perform other duties as may be assigned by management.

• Edits or proofreads material for purpose, clarity, completeness, grammar, and consistency between documents. Revises, rewrites, or reorganizes written materials to ensure conformance with customer requirements as well as corporate standards.
• Ability to analyze and present technical information to a variety of audiences, including technical experts, management, and the general public.
• Ensures prepared documents meet editorial and customer specifications and adhere to standards for quality, graphics, format, and style.
• Provides project management support and expertise to the CCO Program, may include training and mentoring functional area leads in adherence to established best practices, methods, and standards, and use current tools and templates.
• Collaborates with cross-functional teams and subject matter experts to update or create high-quality program documentation: customer deliverables, plans, presentations, standard operating procedures, metrics/measures, requirements, spreadsheets, etc.
• Ability to multi-task and be flexible, work in a changing environment, and must be able to handle demands of managing concurrent projects of various size and scope and complete high-quality work.

- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

- Advanced degree or professional designation preferred.

Preferred Skills and Qualifications

• Minimum of 5+ years of technical writing experience is preferred.
• Bachelor’s degree in English, Journalism, or a related field is preferred.
• Previous experience with 508 compliance is preferred.
• Experience with CCO program (Medicare and Marketplace) knowledge is preferred.
• Previous experience with Government contracts is a plus.
• Attention to detail and the ability to maintain accuracy is preferred.
• Expertise with Microsoft Office Software (Word, Excel, PowerPoint, Visio, SharePoint 2010, Smartsheet, Control Center and O365) and Adobe Professional is preferred.
• Demonstrated ability to organize, plan, coordinate, and develop business, product, or project plans/schedules is preferred.
• Excellent interpersonal skills, written* and verbal. Handles confidential information and materials in an appropriate manner.
• Must be able to multi-task and be flexible and detail oriented while understanding the broader organizational objectives and strategies.
• Experience creating and/or reviewing and editing documentation such as user guides, technical guides, templates, training materials, program plans, fact sheets, status reports (daily, weekly, monthly, quarterly), etc.
  

Preferred Skills and Qualifications

• Minimum of 5+ years of technical writing experience is preferred.
• Bachelor’s degree in English, Journalism, or a related field is preferred.
• Previous experience with 508 compliance is preferred.
• Experience with CCO program (Medicare and Marketplace) knowledge is preferred.
• Previous experience with Government contracts is a plus.
• Attention to detail and the ability to maintain accuracy is preferred.
• Expertise with Microsoft Office Software (Word, Excel, PowerPoint, Visio, SharePoint 2010, Smartsheet, Control Center and O365) and Adobe Professional is preferred.
• Demonstrated ability to organize, plan, coordinate, and develop business, product, or project plans/schedules is preferred.
• Excellent interpersonal skills, written* and verbal. Handles confidential information and materials in an appropriate manner.
• Must be able to multi-task and be flexible and detail oriented while understanding the broader organizational objectives and strategies.
• Experience creating and/or reviewing and editing documentation such as user guides, technical guides, templates, training materials, program plans, fact sheets, status reports (daily, weekly, monthly, quarterly), etc.
  

Maximus employees who have completed at least six months in their current position are eligible to apply for a posted position, and any exceptions to the six-month minimum are handled on a case‑by‑case basis by that specific project.

The six-month time in position rule can be waived for CCO employees under the following circumstances: employees who were in an acting role and have returned to their home base position, employees who are currently in an acting/limited‑service role applying to the same role that is RFT, employees who were unable to return to a homebase position at the end of their acting role, or limited‑service employees that are unable to secure a lateral or promotional position for continued employment at the end of their limited assignment.

This position is fully remote and will require a home office.

Home office requirements

Reliable high-speed internet service

Minimum 25 Mpbs download speeds/50 Mpbs for shared internet connectivity

Minimum 5 Mpbs upload speeds

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long‑term incentives as well as program‑specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews—please contact People Operations at [e-mail] .