Sr. Program & Operations Manager (Events & Experience)-HRL Department

Georgia Institute of Technology; Atlanta (GA); On-site; USD 72,000 - 80,000; Full time

Job summary

Georgia Tech in Atlanta seeks a Sr. Program & Operations Manager in the Housing and Residence Life (HRL) Department to lead large, cross‑functional programs, oversee projects through their life cycle, and ensure timely reporting and budgeting.

The role interfaces with faculty, staff, students, and external partners and supervises assigned staff. You will implement administrative processes, manage HR functions for the team, coordinate events and conferences, develop data reports, and advance

Qualifications

• Educational requirements: Bachelor's Degree or an equivalent combination of education and experience.
• Required Experience: Six to eight years of job-related experience.
• Preferred Skills: Experience with strategic planning/decision-making and aligning programmatic efforts to meet unit objectives.

Responsibilities

• Serve as the program's main point of contact for internal stakeholders, faculty, and students; liaison to campus business units for operations.
• Develop and implement operating and administrative processes; define duties; monitor performance; manage HR functions (hiring, immigration, timekeeping, reviews).
• Implement communications strategies using Slack, SharePoint, Teams, websites, and other tools.
• Ensure logistics, procurement, records, compliance, NDAs, meetings and minutes are handled properly.

Education

Bachelor's Degree or equivalent

Job description

Sr. Program & Operations Manager (Events & Experience)-HRL Department

Location: Atlanta, GA

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job ID: 303362

About Us

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our strategic plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

• Students are our top priority.
• We strive for excellence.
• We thrive on diversity.
• We celebrate collaboration.
• We champion innovation.
• We safeguard freedom of inquiry and expression.
• We nurture the wellbeing of our community.
• We act ethically.
• We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Department Information

Housing and Residence Life is passionate about the Georgia Tech residential student experience. With 97% of all first-year students choosing to live on campus, we create spaces and opportunities for Yellow Jackets to grow and connect from their first day of college through their graduate studies. We are proud to support our students' personal development and academic endeavors while providing a safe and comfortable living environment. Our department is a large and complex organization supporting over 8,700 on-campus residents among 49 traditional, suite, and apartment-style residence halls, some of which were constructed for the 1996 Summer Olympics. Our team of 200+ professional staff and 300+ student staff from six units supports residents directly and indirectly with their unique talents. We are housed within the Campus Services division, which includes many student service offices. Mission Housing and Residence Life creates caring, connected communities through competitively priced, well-maintained living spaces. We support students in building a strong foundation for their Georgia Tech experience, helping them feel seen, supported, and ready to thrive both personally and academically.

Job Summary

Oversee large, cross-functional programs; manage projects throughout their life cycle; and ensure accurate, timely reporting and budget requirements. This position will interact consistently with faculty, staff, students, and external stakeholders. It typically advises and counsels faculty, staff, students, and external stakeholders. It will supervise assigned staff.

Responsibilities

• Serve as the program's main point of contact for internal stakeholders, faculty, and students; serve as liaison to appropriate campus business units to resolve operational matters; liaise with key points of contact within the center's ecosystem.
• Develop and implement operating and administrative processes to manage day-to-day business operations consistent with Institute policies; define and communicate administrative staff duties; monitor performance and provide feedback. Manage HR functions for the team: hiring, immigration requirements, timekeeping, goals, and reviews.
• Implement and execute the communications strategy, including center-wide tools such as Slack, websites, landing pages, SharePoint, Teams, AWS, regularly scheduled meetings, etc.
• Ensure proper logistics, procedures, and support are in place for successful program operations; conduct administrative activities associated with program operations, such as procurement, records maintenance, compliance, NDAs, meeting arrangements and minutes, and document preparation.
• Collect, verify, analyze data, and communicate results; prepare various reports and data submissions, as necessary.
• Develop and maintain relationships with advisory boards and stakeholder groups; participate in strategic planning and ensure implementation of key objectives and milestones.
• Manage preparation of financial-related reports and schedules; coordinate unit budget preparation, monitor, and prepare related reports.
• Provide executive administrative management; manage activities to ensure a well-executed, highly complex schedule of daily activities; serve as primary scheduling contact with the campus and external community.
• Manage events, symposia, and conferences, including evaluation/selection of venues and services, sponsor and volunteer relations, budgeting, logistics, and travel.
• Perform other duties as assigned.

Required Qualifications

• Educational Requirements: Bachelor's Degree or an equivalent combination of education and experience.
• Required Experience: Six to eight years of job-related experience.

Preferred Qualifications

Preferred Skills: Experience with strategic planning/decision-making and aligning programmatic efforts to meet unit objectives. Six to eight years of job-related experience.

Proposed Salary

Pay Range: $72,000-$80,000/yr.

Knowledge, Skills, & Abilities

• Proactively organize and prioritize multiple projects, consistently meeting deadlines.
• Ability to work independently and in a team environment.
• Strong attention to detail.
• Excellent verbal and written communication skills.
• Strong proficiency in the MS Office Suite, Slack, SharePoint, and Teams.
• Experience with HR functions and supervision.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG) and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

Other Information

The Program & Operations Manager Sr. for Living Learning Communities & Academic Partnerships provides leadership for the coordination, implementation, and assessment of Housing and Residence Life's academic engagement initiatives, living-learning communities (ex., Explore, Design Bloc, Grand Challenges, Honors Program), and residential academic partnerships with the Office of Undergraduate Education and Student Success and the Office of Graduate and Postdoctoral Education. This position collaborates with academic colleges, campus partners, and residential staff to strengthen the connection between students' academic and residential experiences while supporting initiatives such as the residential tutoring program, faculty integration into the residence halls, academic intervention programs, and the coordination and implementation of LLCs. The role supervises professional staff responsible for implementing academic engagement opportunities day-to-day. It develops and maintains strategic relationships with academic offices and campus partners critical to the success of LLCs and other residential academic partnerships, while assessing and evaluating programs and services to strengthen student belonging, connection, and academic success.

This is a supervisory position.

This position will have financial responsibilities.

This role is not considered a position of trust.

This position will require a purchasing card (P-Card).

This position does not require security clearance.

Location: Atlanta, GA

On-call Requirement: The successful candidate must live within an hour of Georgia Tech and participate in after-hours on-call support for live-on staff.

Background Check: Successful candidate must be able to pass a background check, which will include a credit check. Please visit https://usg.policystat.com/policy/19298143/latest.