Sr Program Manager, Whole Foods Market E-Commerce

Amazon.com Services LLC; Austin (TX); On-site; USD 116,000 - 160,000; Full time

Job summary

Amazon.com Services LLC in Austin, TX, seeks a Sr Program Manager to lead cross-functional programs that connect customers with high-quality products. You will partner with teams across Amazon business, operations, and technology to shape grocery e-commerce at Whole Foods Market.

The role emphasizes strategic planning, end-to-end delivery, data-driven improvements, and clear communication with senior leadership.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

Responsibilities

• Drive the Business: Develop and implement program specific goals and tactical plans that drive business results and elevate the customer experience.
• Build business cases to support prioritization of new projects and strategies to drive program results.
• Optimize Our Offerings: Utilize competitive analysis, assessment of business results, and customer insights and feedback to identify opportunities for program improvement.
• Manage with Precision: Create and oversee project timelines and budgets, ensuring effective communication with stakeholders throughout the process.
• Analyze and Report: Create comprehensive reports that provide insights into program performance and guide strategic decisions.
• Inform Stakeholders: Drives business operational cadence for assigned programs and projects including weekly business reviews, monthly/quarterly business reviews, and annual operating plans.
• Empower Your Team: Mentor and support new Team Members, fostering a culture of growth and collaboration.

Skills

Program management

Data-driven decision making

Executive communication

Education

Master's degree / MBA

Tools

AI tools

Job description

As a Sr Program Manager, you will be at the forefront of our e-commerce strategy, driving key projects that connect our customers with the high-quality products they love. You'll collaborate with talented teams across Amazon business, operations, and technology to create seamless experiences for delivery and pickup. Your insights and leadership will guide the evolution of grocery e-commerce at Whole Foods Market.

Key job responsibilities

Drive the Business: Develop and implement program specific goals and tactical plans that drive business results and elevate the customer experience. Build business cases to support prioritization of new projects and strategies to drive program results.

Optimize Our Offerings: Utilize competitive analysis, assessment of business results, and customer insights and feedback to identify opportunities for program improvement.

Manage with Precision: Creates and oversees project timelines and budgets, ensuring effective communication with stakeholders throughout the process.

Analyze and Report: Create comprehensive reports that provide insights into program performance and guide strategic decisions.

Inform Stakeholders: Drives business operational cadence for assigned programs and projects including weekly business reviews, monthly/quarterly business reviews, and annual operating plans.

Empower Your Team: Mentor and support new Team Members, fostering a culture of growth and collaboration.

Basic Qualifications:

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications:

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD'D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, AUSTIN - 115,600.00 - 160,000.00 USD annually