Sr. Program Manager - Technology Deployment, Central Deployment Operations

Amazon Inc.; Nashville (TN); On-site; USD 104,000 - 155,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Paid Time Off

401(k) Plan

Maternity and Parental Leave Options

Job summary

Amazon.com Services LLC seeks a Senior Program Manager to lead end-to-end deployment of software and hardware across our fulfillment and logistics network. You will translate technical requirements into deployment plans, coordinate vendors and internal stakeholders, and scale deployments across multiple sites.

The role requires 5+ years in program management, strong cross-functional collaboration, and the ability to travel up to 50%+ globally.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Experience working cross functionally with tech and non-tech teams.
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
• Experience building processes, project management, and schedules.
• Bachelor's degree in Engineering, Operations, Business, or a related field.

Responsibilities

• Build partnerships across product, engineering, operations, and other global teams to support deployment scalability.
• Manage multiple concurrent technology deployment programs from planning through implementation, validation, and operational handoff.
• Develop deployment strategies, project plans, schedules, milestones, and execution mechanisms that enable repeatable deployment across multiple sites.
• Coordinate demand planning, site readiness sequencing, and supply chain activities including production forecasting, PO timing against long lead times, and inventory management to build executable quarterly deployment plans.
• Translate engineering and technical requirements into executable field deployment plans in partnership with engineering teams, vendors, contractors, and site stakeholders.
• Manage vendors and contractors, including performance, quality, schedule adherence, execution risks, and corrective actions.
• Manage escalations, installation deviations, field constraints, and rework, driving issues through resolution with appropriate stakeholders.
• Track deployment budgets and spend across hardware, installation labor, and site infrastructure, identifying funding headroom or risk as programs progress.
• Analyze deployment data, including vendor KPIs, installation quality, and schedule performance, to identify systemic issues and improvement opportunities.
• Develop mechanisms, standard work, documentation, and best practices that improve deployment consistency, quality, and scalability.
• Write and maintain program management documents and own reporting cadences including WBR, MBR, and QBR to keep stakeholders and senior leadership informed on program health.

Skills

Data-driven decisions

Cross-functional collaboration

Stakeholder management

Program / project management

Change management

Technical communication

Education

Bachelor's degree in Engineering/Operations/Business

Tools

PMP certificate

MBA

Excel (Pivot Tables, VLookUps)

SQL

Job description

Sr. Program Manager - Technology Deployment, Central Deployment Operations

Job ID: 10602511 | Amazon.com Services LLC

The Central Deployment Operations team under RME Central (RP3) is seeking an experienced and highly organized Program Manager to lead the deployment of software and hardware across Amazon's fulfillment and logistics network. The Deployment team serves as a scalable execution function for technology programs across the network, partnering with product, engineering, operations, and other global teams to plan, execute, and scale deployments, including emerging technologies as they evolve. In this role, you will own the end-to-end deployment lifecycle for several tech programs, hardware and software, managing multiple concurrent deployment programs from planning through field execution, validation, and operational handoff. You will translate technical requirements into executable deployment plans, coordinate vendors and internal stakeholders, manage schedule and execution risks, and establish repeatable processes that enable technologies to scale across a large and geographically distributed portfolio.

The successful candidate will have experience delivering complex technical or infrastructure projects and operating effectively in environments with multiple stakeholders, competing priorities, and evolving technical requirements. This role requires a self-starter who can independently manage multiple projects, identify and resolve execution barriers, and influence stakeholders across organizational boundaries, with the ability to quickly understand unfamiliar technologies sufficiently to lead their successful deployment. This is a travel-based role. Travel across the globe up to 50% or more may be required depending on project needs.

Key Job Responsibilities

• Build partnerships across product, engineering, operations, and other global teams to support deployment scalability.
• Manage multiple concurrent technology deployment programs from planning through implementation, validation, and operational handoff.
• Develop deployment strategies, project plans, schedules, milestones, and execution mechanisms that enable repeatable deployment across multiple sites.
• Coordinate demand planning, site readiness sequencing, and supply chain activities including production forecasting, PO timing against long lead times, and inventory management to build executable quarterly deployment plans.
• Translate engineering and technical requirements into executable field deployment plans in partnership with engineering teams, vendors, contractors, and site stakeholders.
• Manage vendors and contractors, including performance, quality, schedule adherence, execution risks, and corrective actions.
• Manage escalations, installation deviations, field constraints, and rework, driving issues through resolution with appropriate stakeholders.
• Track deployment budgets and spend across hardware, installation labor, and site infrastructure, identifying funding headroom or risk as programs progress.
• Analyze deployment data, including vendor KPIs, installation quality, and schedule performance, to identify systemic issues and improvement opportunities.
• Develop mechanisms, standard work, documentation, and best practices that improve deployment consistency, quality, and scalability.
• Write and maintain program management documents and own reporting cadences including WBR, MBR, and QBR to keep stakeholders and senior leadership informed on program health.

A Day in the Life

Amazon Benefits:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience working cross functionally with tech and non-tech teams
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Bachelor's degree in Engineering (any domain), Operations, Business Administration, or a related field

Preferred Qualifications

• PMP certificate
• MBA
• Experience with Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience implementing lean principles and process improvement in an operational environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually

Veterans, military spouses, and people with disabilities are encouraged to apply.