Sr. Program Manager, Tech - Workday Workforce Management - Seattle, WA (Hybrid)

Nordstrom; Seattle (WA); Hybrid; USD 142,000 - 221,000; Full time

Benefits offered by this job

Medical/Vision/Dental

401k

Paid time off

Merchandise discount

EAP resources

Job summary

Nordstrom is seeking a Senior Program Manager, Tech to drive HR Operations & Analytics initiatives and enable AI across HR. Focus areas include Workday Scheduling, labor optimization, and cross-functional tech solutions to improve employee experience.

You will partner with HR and Technology leaders, manage large cross-functional programs, and report progress to VP levels while shaping the technology roadmap for HR operations.

Qualifications

• 5+ years of program, project, or product management delivering SaaS solutions.
• 4+ years HRIS/WFM tool experience in a large corporate environment.
• 3+ years Workday configuration (HCM & Scheduling) preferred.
• Experience managing stakeholder relationships.
• Understanding of AI technologies in HR and responsible AI adoption.
• Proven track record delivering large cross-functional initiatives.
• Strong technical knowledge spanning cloud, APIs, and databases.
• Strong written and verbal communication across all levels.
• Organizational and planning skills with deadlines.

Responsibilities

• Consult internal partners on effective utilization of technology to support their processes.
• Support Workforce Management by enabling Workday Scheduling and Labor Optimization.
• Partner with stakeholders to support AI initiatives in HR.
• Hold HR and Technology stakeholders to design principles.
• Collaborate with technology teams to enable core capabilities and deliver business value.
• Present demos, status updates and risk mitigation strategies up to VP level.
• Define and manage project intake and roadmap execution for HR tech and analytics.
• Own process design for system-related processes and ensure clear requirements and UAT plans.
• Prioritize features and develop backlog for roadmap.
• Drive cross-team programs with integrated plans.
• Engage with SaaS vendors to influence product roadmap.
• Benchmark with industry peers.
• Use research and usability sessions to validate feature design.
• Drive root cause analysis for KPIs.
• Manage special projects as assigned.

Skills

Program management

SaaS

HRIS

Workday

Stakeholder management

AI technologies

Agile

Analytical skills

Communication

Cross-functional

Tools

Jira

Workday

Job description

Job Description

Nordstrom has an exciting opportunity on the HR Operations & Analytics Program Management team for a Senior Program Manager, Tech to drive initiatives that deliver significant value to Nordstrom and our employees. The role reports to the Sr Manager, Program Mgmt for Tech HR Ops & Analytics. Our team is responsible for delivering on the Nordstrom vision to be as renowned for our employee experience as we are for our customer experience. As a Sr. Program Mgr, Tech, you will work closely with cross-functional teams to develop, design, build, and launch technology solutions in support of this vision, specifically by supporting workforce management systems and driving enablement of AI technologies across HR.

A day in the life…

• Consult internal partners on effective utilization of technology to support their processes
• Support Workforce Management teams by enabling and optimizing Workday Scheduling and Labor Optimization tools
• Partner with non-technical and technical stakeholders to support initiatives connected to artificial intelligence, including evaluating AI-driven tools and enabling responsible adoption across HR functions
• Hold HR and Technology stakeholders accountable to design principles
• Collaborate with technology teams and business leaders to enable core capabilities and deliver business value
• Present demos, status updates and risk/mitigation strategies and communicate down the pyramid through VP level
• Support key stakeholders through combined status updates of cross-organization programs/projects to drive process improvements and decision making
• Manage stakeholder expectations while supporting governance and service delivery model
• Define and evaluate tool needs with HR and non-HR groups to ensure efficiency in processes and data integrity across all systems
• Own project intake & prioritization and roadmap execution for HR technology and analytics related initiatives
• Own process design for system-related processes and ensure actionable & clear system requirements are gathered, user acceptance testing plans are developed, and successful roll outs of initiatives occur
• Prioritize feature opportunities and develop backlog, supporting the roadmap
• Deliver high-impact and complex programs by driving the intake of requests, defining, and analyzing requirements, and executing integrated plans across multiple teams
• Engage with vendors to influence SaaS product roadmap
• Benchmark with industry peers
• Utilize research and usability sessions to validate feature design
• Drive technical and non-technical root cause analysis for underperforming business KPIs
• Manage special projects and perform other related duties as assigned

You own this if you have…

• 5+ years of successful program, project, or product management experience with demonstrated successful delivery of SaaS solutions
• 4+ years of HRIS and/or Workforce Scheduling & Labor Optimization tool experience in a large corporate environment
• 3+ years of configuration-level Workday experience (HCM & Scheduling) preferred
• Experience managing stakeholder relationships
• Understanding of AI technologies and their application within HR, including evaluating and enabling responsible use of AI-driven tools and platforms
• A proven track record of consistent and measurable delivery of large cross-functional and high-profile initiatives
• Strong technical knowledge with experience managing technical initiatives that span several teams and functional areas
• Familiarity with agile development frameworks and tools (e.g., Jira)
• Possess a strong level of knowledge of technology (e.g., Cloud, APIs, services, Windows stack, database technologies, etc.)
• Strong analytical and problem-solving skills
• Strong written and verbal communication skills with the ability to communicate effectively with employees across all organizational levels, including communicating with technical & non-technical audiences
• Organizational and planning skills, including being able to work reliably and efficiently under demanding deadlines with minimal supervision and to self-manage projects

Location:

This is a hybrid role requiring the selected candidate to working onsite four (4) days per week and live within a commutable distance of Nordstrom's corporate offices in Seattle, WA.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.

Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$142,000.00 - $220,500.00 Annual

We’ve got you covered…

Benefits

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

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