Sr. Program Manager, Same Day Programs, Operation Integration - SSD

Amazon; New York (NY); On-site; USD 104,000 - 185,000; Full time

Job summary

An established industry player is seeking a dynamic Sr. Program Manager to lead strategic projects in Same Day Programs. This role requires a proven track record in project management, a robust understanding of fulfillment operations, and the ability to innovate and influence stakeholders. You will be responsible for driving improvements in under-the-roof processes and managing complex projects across teams. If you thrive in a fast-paced environment and are passionate about operational excellence, this is your chance to make a significant impact in a pivotal role. Join a company that values diversity and empowers you to achieve the best results for customers.

Benefits

Medical Benefits

401(k) Plan

Equity Options

Sign-on Bonuses

Flexible Work Hours

Paid Time Off

Employee Discounts

Career Development Programs

Qualifications

• 4+ years of program or project management experience.
• Experience with data metrics to drive improvements.

Responsibilities

• Drive innovation and improve fulfillment processes.
• Analyze data to establish global operational standards.

Skills

Project Management

Data Analysis

Cross-functional Team Collaboration

Process Improvement

Strategic Thinking

Communication Skills

Education

Bachelor's Degree

Master's Degree or MBA

Job description

Sr. Program Manager, Same Day Programs, Operation Integration - SSD

The Rapid and Rural Logistics organization is looking for a Sr. Program Manager with a delivery record and proven project management experience to own and execute strategic, cross-functional operations and technology projects for our faster than Same Day operations. A robust understanding of fulfillment operations, including under-the-roof processes, inventory flows, constrained FC assets (capacity and labor), quality, and long-term roadmaps will help develop new innovations. This role will play a critical role in the future strategy for the Same Day program. It requires a high level of ownership over the end-to-end process, the ability to think outside of the box, a willingness to disrupt current processes to create new ones, the ability to design sustainable solutions, and influence stakeholders. This role requires scoping large ambiguous projects, managing project timelines, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination, project management, and executive presentation skills are essential.

Key Job Responsibilities:

1. Driving innovation that improves the under-the-roof processes and continuously removes cost from our fulfillment and delivery network.
2. Partnering with cross-functional teams to plan, organize, execute, and standardize complex projects to achieve R2L goals.
3. Gathering and analyzing data across fulfillment and delivery functions to establish global standards for operations and other cross-functional teams.
4. Analyzing and solving operational barriers with a focus on understanding root causes and driving forward opportunities.
5. Developing Amazon best practices for internal operations.
6. Leveraging analytics to support the future state of the business.

The Sr. Program Manager will also demonstrate:

1. Confidence operating in a highly ambiguous and iterative business space.
2. High attention to detail including proven ability to manage multiple, competing priorities simultaneously.
3. Willingness to challenge and influence big leaders.
4. Ability to think strategically and execute methodically.
5. Ability to work in a fast-paced environment where continuous innovation is desired.
6. Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases.
7. Ability to clearly communicate data insights to others.
8. Ability to deep dive and leverage data to provide insights to drive business decisions.

Travel Requirement: This role may require up to 25% travel a year.

Minimum Requirements:

1. Bachelor's degree.
2. 4+ years of program or project management experience.
3. Experience using data and metrics to determine and drive improvements.
4. Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
5. Experience implementing repeatable processes and driving automation or standardization.

Preferred Qualifications:

1. 2+ years of driving process improvements experience.
2. Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit this link.

This position will remain posted until filled. Applicants should apply via our internal or external career site.