Sr. Program Manager, Quality, GES NA Quality (Design & Construction)
Amazon
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Benefits offered by this job
Job summary
Amazon.com Services LLC is seeking a Senior Program Manager within the Design & Construction Quality Management Team (QMT) of Global Engineering Services North America. You will autonomously drive quality programs spanning the full D&C lifecycle, influencing Directors and VPs, and delivering measurable business outcomes across the logistics network.
You will balance strategic roadmap work with hands-on governance, leading cross-functional initiatives, and communicating complex metrics at
Qualifications
- 7+ years of program or project management experience.
- Experience using data and metrics to determine and drive improvements.
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
Responsibilities
- Define quality standards, acceptance criteria, and compliance frameworks aligned with Amazon's D&C standards.
- Lead quality program governance including audit strategy, inspection protocols, and corrective action frameworks.
- Autonomously own and deliver complex quality programs end-to-end with limited oversight, making trade-off decisions independently.
- Lead cross-functional initiatives spanning Process Standards, Program Controls, Lifecycle.
- Define success metrics and KPIs; monitor performance and drive corrective actions.
- Manage program interdependencies, risks, and resource allocation across concurrent initiatives.
- Lead development and alignment of process standards across all Miles within GES.
- Establish governance mechanisms to ensure process adherence, measure effectiveness, and drive continuous refinement.
- Lead cross-functional alignment across Preconstruction, Construction, Design, and external partners.
- Influence without authority to drive quality adoption and behavioral change across the organization.
- Create executive-level dashboards, reports, and narratives that connect quality outcomes to business value.
- Translate complex quality data into compelling stories that drive organizational action.
- Identify and drive systemic improvements that eliminate waste, reduce defects, and accelerate delivery across the D&C lifecycle.
- Develop best practice frameworks, playbooks, and toolkits that enable consistent quality delivery at scale.
- Leading a cross-functional governance review on implementation progress across Miles to monitor and guide adoption.
Skills
Education
Tools
Job description
You are a Senior Program Manager within the Design & Construction (D&C) Quality Management Team (QMT), part of Global Engineering Services (GES) North America. In this role, you serve as a senior quality program leader, autonomously driving the strategy, development, and execution of quality management programs that span the full D&C project lifecycle across Amazon's logistics network.
You independently own and deliver complex, cross-functional quality programs—from Quality Management System (QMS) implementation to continuous improvement initiatives, with limited oversight. You operate as a trusted advisor to D&C Execution Teams and Regional Leadership, providing strategic guidance on quality frameworks, process optimization, and data-driven decision-making. Your work directly influences how Amazon delivers construction projects at scale.
Your work is approximately 60% tactical and 40% strategic. You develop program roadmaps, lead cross-functional initiatives, make trade-off decisions, and drive organizational alignment across multiple stakeholder groups. You are expected to influence without authority, navigate complex organizational dynamics, and deliver measurable business outcomes through quality programs.
You bring deep expertise in program management, quality systems, and continuous improvement methodologies. You contribute to team strategy, and represent the QMT in senior leadership forums. You are a systems thinker who connects quality outcomes to business value and champions a culture where quality is everyone's job.
This role requires strong executive communication skills, the ability to present complex decisions and trade-offs to Directors and VPs, and a track record of building scalable programs in matrixed organizations.
This position requires approximately 60% travel within North America to support field quality programs, stakeholder engagement, and program governance. You must be available to work from a corporate office when not traveling. Candidates should either live near or be willing to relocate within a reasonable commuting distance of the office. Relocation assistance may be provided.
- Define quality standards, acceptance criteria, and compliance frameworks aligned with Amazon's D&C standards
- Lead quality program governance including audit strategy, inspection protocols, and corrective action frameworks
- Autonomously own and deliver complex quality programs end-to-end with limited oversight, making trade-off decisions independently
- Lead cross-functional initiatives spanning Process Standards, Program Controls, Lifecycle
- Define success metrics and KPIs; monitor performance and drive corrective actions
- Manage program interdependencies, risks, and resource allocation across concurrent initiatives
- Lead development and alignment of process standards across all Miles within GES
- Establish governance mechanisms to ensure process adherence, measure effectiveness, and drive continuous refinement
- Lead cross-functional alignment across Preconstruction, Construction, Design, and external partners
- Influence without authority to drive quality adoption and behavioral change across the organization
- Create executive-level dashboards, reports, and narratives that connect quality outcomes to business value
- Translate complex quality data into compelling stories that drive organizational action
- Identify and drive systemic improvements that eliminate waste, reduce defects, and accelerate delivery across the D&C lifecycle
- Develop best practice frameworks, playbooks, and toolkits that enable consistent quality delivery at scale
- Leading a cross-functional governance review on implementation progress across Miles
- Presenting quality program performance and strategic recommendations
- Analyzing program data to identify systemic quality trends and developing improvement proposals
- Facilitating alignment between D&C Execution Teams and partner organizations on process standards
- Driving improvement cycle from root cause analysis through solution implementation
- Participating in a QMT strategy session to shape the team's long-term roadmap
Global Engineering Services (GES) North America Design & Construction is a diverse, collaborative team committed to delivering Amazon's logistics infrastructure with the highest standards of safety, quality, and sustainability. The Quality Management Team provides comprehensive quality assurance and control services to D&C Execution Teams throughout North America, ensuring consistent project delivery from initial design through warranty walk. We believe quality is everyone's job and operate under four governance tenets: Simplify to Scale, Build Trust Through Transparency, Think Big Start Small, and Quality is Everyone's Job.
- 7+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 5+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
- PMP
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, San Francisco - 127,200.00 - 185,000.00 USD annually
USA, CA, Santa Monica - 115,600.00 - 160,000.00 USD annually
USA, MA, Boston - 115,600.00 - 160,000.00 USD annually
USA, NY, New York - 127,200.00 - 185,000.00 USD annually
USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually
USA, TX, Austin - 115,600.00 - 160,000.00 USD annually
USA, TX, Houston - 115,600.00 - 160,000.00 USD annually
USA, TX, Irving - 115,600.00 - 160,000.00 USD annually
USA, VA, Arlington - 115,600.00 - 160,000.00 USD annually
USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually
Amazon.com Services LLC
Job ID: A10506688
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