Sr. Program Manager, People Operations

HR Jobs; Robinson Township (Allegheny County); On-site; USD 90,000 - 120,000; Full time

Job summary

Blink Health is seeking a Senior Program Manager, People Operations to own key LOA and accommodations programs. This onsite role in Robinson Township, PA partners with HR, legal, managers and employees to deliver discreet case management.

You will manage the LOA lifecycle across federal, state, and local laws, drive the accommodations process from intake to resolution, and contribute to broader People Ops infrastructure and compliance workstreams as business needs evolve.

Qualifications

• 7+ years in People Operations with LOA/accommodations ownership.
• Deep knowledge of federal and multi-state leave laws.
• Experience handling high-volume leave cases with empathy and judgment.
• Strong Workday HCM experience including absence management.

Responsibilities

• Serve as primary point of contact for LOA and accommodations across laws.
• Oversee LOA lifecycle from intake to return-to-work with Sparrow integration.
• Improve leave processes for accuracy and employee experience.
• Coordinate with Payroll, HRIS, and legal for compliance.
• Train managers on accommodations and maintain confidential docs.

Skills

People Operations

LOA ownership

Accommodations management

Workday HCM

Policy compliance

Written communication

Confidentiality

Tools

Sparrow

Disclo

Workday

Workday HCM

Job description

Blink Health is seeking a Senior Program Manager, People Operations to serve as a senior individual contributor for key People Operations programs, including Leave of Absence (LOA) and Accommodations under ADA and PWFA. This role is onsite in Robinson Township, PA and functions as an end-to-end owner and subject matter expert, partnering closely with HR Business Partners, legal counsel, managers, and employees to deliver accurate, timely, and discreet case management.

In this position, you will manage the LOA lifecycle across federal, state, and local leave laws, lead the accommodations process from intake through resolution, and contribute to broader People Ops infrastructure and compliance workstreams as business needs evolve.

Key Responsibilities

• Act as the primary point of contact for all leave of absence requests across applicable federal, state, and local leave laws including FMLA, CFRA, PDL, PFL, ADA, company leave policies, and more.
• Partner with Sparrow to manage the full leave lifecycle, including intake, eligibility determination, employee and manager communications, and return-to-work planning through coordination with Sparrow (our leave platform).
• Continuously improve leave administration processes to support accuracy, timeliness, and a high-quality employee experience.
• Monitor changes in state and federal leave legislation and update policies and procedures accordingly.
• Work with Payroll to ensure accurate pay continuation, benefits deductions, and coordination during leave periods.
• Own the end-to-end accommodations process in partnership with Disclo, from intake through resolution.
• Lead interactive process discussions with employees and managers and assess reasonable accommodations aligned to regulatory and best-practice standards.
• Maintain thorough, confidential documentation for every accommodation case and collaborate with legal counsel as needed for complex situations.
• Train managers on their responsibilities in the accommodations process and help build confidence for sensitive conversations.
• Support broader People Ops workstreams as needed, including payroll, compliance, HRIS (Workday), onboarding/offboarding, and policy administration.
• Identify process gaps and build scalable solutions by translating recurring issues into documented frameworks and systems.
• Contribute to People Ops projects with operational rigor and cross-functional coordination.
• Support audits, reporting, and compliance workstreams, including data integrity in Workday.

Requirements

• 7+ years of People Operations experience, including 3–4+ years with dedicated ownership of LOA and/or accommodations programs.
• Deep working knowledge of federal and multi-state leave laws, including FMLA, ADA, PWFA, CFRA, PDL, PFL, and equivalent state programs.
• Experience managing a high volume of leave and accommodation cases with precision, empathy, and sound judgment.
• Strong Workday HCM experience, including comfort navigating absence management modules, reporting, and employee data.
• A builder mindset, questioning whether process is right and improving it when it is not.
• Excellent written and verbal communication skills, including the ability to translate complex compliance requirements into plain language for employees and managers.
• High discretion and comfort handling sensitive, confidential employee information.
• Ability to manage competing priorities across multiple workstreams without losing details.

Technologies

• Sparrow
• Disclo
• Workday
• Workday HCM

Nice to Have

• Experience with Sparrow or another leave management platform.
• Experience with Disclo or a similar accommodations platform.
• Familiarity with payroll administration and how leave intersects with pay continuity.
• Experience in a high-growth technology or healthcare company.