Sr. Program Manager, Demand Planning, Whole Foods Market Merchant Capabilities Team

Amazon; Seattle (WA); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Program Manager to lead the 3-year demand planning capability across Merchandising, Supply Chain, and Technology. You will drive alignment, document decisions, and guide cross-functional teams to improved forecasting and operations.

The role emphasizes data-driven decision making and executive communication. You will own the KPI framework, coordinate onboarding for new forecasting tools, and craft operating model proposals.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.

Responsibilities

• Drive the 3-year program vision across Merchandising, Supply Chain, and Technology teams.
• Facilitate cross-functional alignment and document decisions.
• Define and align business processes and decision-making flows across planning functions.
• Lead program reviews, surface risks, and propose paths to resolution.
• Develop and maintain the demand planning KPI framework and measure impact.
• Own the entitlement framework and define impact to the business.
• Coordinate onboarding and feedback loops between end users and product teams.
• Identify capability gaps and develop recommendations for leadership.
• Produce high-quality narratives and executive briefings.

Skills

Program management

Data-driven improvements

Leadership reporting

Education

MBA or Master's in business, operations, or related field

Tools

AI tools

Job description

Description

Whole Foods Market (WFM) is building a leading-edge, enterprise-wide demand planning capability that connects merchandising, supply chain, and technology to drive smarter, faster decisions at scale. The Demand Planning Capabilities Program is at the forefront of this work — defining the future of how WFM plans, forecasts, and operates across the business.

Key job responsibilities

• Responsible for driving the 3-year program vision across Merchandising, Supply Chain, and Technology teams that results in excellent customer experiences, top-notch operational efficiency, and data-driven decision-making across multiple stakeholders.
• Drive cross-functional alignment across by facilitating working groups, documenting decisions, and driving alignment.
• Define and align business processes and decision-making flows across planning functions, ensuring that roles, handoffs, and escalation paths are clearly documented and consistently followed.
• Lead program reviews by synthesizing program status, surfacing risks and lowlights with candor, and proposing clear paths to resolution.
• Develop and maintain the demand planning KPI framework, driving alignment on measurement standards across planning and inventory teams and continuously improving how the program tracks and communicates its impact.
• Own the program's entitlement framework — defining our impact to the business.
• Support the expansion and adoption of demand planning tools and capabilities by coordinating user onboarding, change management, and feedback loops between end users and product teams.
• Identify capability gaps in the current demand planning operating model and develop structured recommendations for leadership.
• Produce high-quality written artifacts — including program narratives, goal documents, operating model proposals, and executive briefings — that meet Amazon's bar for clarity, precision, and data-backed reasoning.

A day in the life

In the morning, you triage Slack threads from Supply Chain, Tech, and Merchandising partners, then facilitate a cross-functional working group to drive alignment on the forecasting roadmap. Midday, you synthesize program status and surface risks for a leadership review. After lunch, you shift to deep work — writing an operating model proposal or refining the demand planning KPI framework. You close the day coordinating user onboarding for a new forecasting tool and capturing feedback to loop back to the product team.

About The Team

Whole Foods was founded in 1980 on the belief that where food comes from, and how it's grown, matters. It meant creating quality standards, working with suppliers who achieve them, and sharing that information with our customers. And it radically changed the way people understood and shopped for food. The result has been the highest quality natural and organic products, an unmatched experience in more than 500+ stores, with a passionate team of over 100,000 team members, 5 percent of our total net profits given back to our communities each year, and millions of customers who put their trust in us every day.

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• 2+ years of driving process improvements experience
• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, AUSTIN - 115,600.00 - 160,000.00 USD annually

USA, TX, Austin - 115,600.00 - 160,000.00 USD annually

USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually

Company

- Amazon.com Services LLC