Sr. Program Manager, AMZL ORBIT PMO

Amazon; Austin (TX); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Job summary

Amazon ORBIT PMO in NA Last Mile seeks a highly proficient Program Manager to own and scale the Network of Operations portfolio, driving OP1/OP2 planning, governance, and seasonal readiness across NA Last Mile. The role partners with cross-functional teams to build scalable, automated dashboards and standards.

The ideal candidate is detail-oriented, thrives in ambiguity, and excels at turning manual processes into automated solutions while communicating results to senior leadership.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Master's degree in a relevant field.

Responsibilities

• Own and scale the Network of Operations program portfolio across NA Last Mile.
• Lead OP1/OP2 planning, governance, and seasonal readiness.
• Automate dashboards and enable self-service insights for stakeholders.
• Collaborate with cross-functional teams (Last Mile Tech, Fleet, Safety, ACES, Finance) to standardize frameworks and tools.

Skills

Program management

Data-driven decisions

Stakeholder communication

Education

Master's degree

Job description

Description AMZL ORBIT PMO is looking for a highly proficient and motivated Program Manager to own and scale our Network of Operations program portfolio, driving OP1/OP2 planning, business review governance, and seasonal readiness across NA Last Mile. The Program Manager will lead the operating rhythm that keeps our Network organization aligned — from calendar management for annual operating plans, to change management governance, to the automation of business review dashboards and compliance verification. This role will partner closely with cross-functional stakeholders across Last Mile Tech, Fleet, Safety, ACES, and Finance to build the frameworks, tools, and standards that make our review cadence predictable, transparent, and increasingly self-service through automation.

The ideal candidate is detail-oriented, comfortable operating in ambiguity, and energized by turning manual, recurring processes into scalable systems. They bring strong program management fundamentals, are highly effective communicators to senior stakeholders, and have a bias for using data and automation to eliminate toil. As a member of the ORBIT PMO team, you will help set the standard for how Network of Operations plans, reviews, and improves its business — and you\'ll do it while championing the Transporter Experience in every program decision.

A day in the life

On a typical day, the Program Manager might start by reviewing overnight action item status from the prior day\'s DBR, flagging any items approaching the 48-hour follow-up threshold and following up directly with owners. Mid-morning could involve a working session with a Business Intelligence Engineer to refine a Page 0 automation rule, followed by an update to the OP1 calendar to reflect a shifted leadership review date. In the afternoon, they might facilitate a WBR, capture action items and owners in real time, and then spend focused time drafting or updating a section of the seasonal readiness document ahead of an upcoming leadership review. Throughout the week, they\'ll balance recurring operating rhythm work (BEAM change processing, compliance flagging, wiki maintenance) with project-based work tied to seasonal peaks — such as compiling lessons learned after a high volume event or standing up a new automation to reduce manual prep time.

About The Team

The ORBIT PMO team sits within NA Last Mile (AMZL) Supply Chain and Strategic Initiatives, and is responsible for the program management backbone that supports Network of Operations, High Volume Events, Supply Chain, Strategic Initiatives/Executive Events, Business Analytics, and Internal AI Integrations across the org. Our team\'s mission is operational excellence through automation — we are actively working to reduce manual prep time by 60% and cut the OP1 planning cycle from 10 days to 4, while raising governance standards to 95%+ action item completion. We partner daily with Network Operations, Fleet, Safety, ACES, PXT, and Last Mile Tech, and we take pride in building tools and processes (Page 0 automation, compliance auto-flagging, goals waterfall automation) that make Amazon\'s largest operations organization easier to run and easier to improve.

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Master\'s degree

Preferred Qualifications

• 7+ years of driving process improvements experience
• Master\'s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you\'re applying in isn\'t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually

USA, TX, Austin - 115,600.00 - 160,000.00 USD annually

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

Company - Amazon.com Services LLC

Job ID: A10494913