Sr. Program Manager, Account Management

Apply now!; Louisville (KY); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision, LifeInsurance

401(k) with company matching up to 6%

Paid Time Off, including holidays

Flexible Spending Accounts

Voluntary benefits (legal/financial,宠物

Employee Assistance Program

Tuition reimbursement, scholarships, &

Job summary

Bertelsmann is seeking a Senior Program Manager to lead large-scale customer programs within our Louisville operations. You will drive governance, cross-functional collaboration, and executive reporting to deliver strategic initiatives that improve profitability and customer experience.

You will build trusted client relationships, manage budgets, and coordinate with senior leadership to execute growth strategies while ensuring alignment with contractual commitments and KPIs.

Qualifications

• Bachelor's degree in Business, Supply Chain, Engineering, Operations Management, or related field.
• MBA preferred.
• 8+ years of experience in Program Management, Account Management, Supply Chain, Logistics, or related disciplines.

Responsibilities

• Lead complex customer programs, strategic initiatives, and transformation projects from initiation through completion.
• Establish program governance, milestones, timelines, resource plans, and success metrics.
• Manage multiple concurrent projects while ensuring alignment with customer requirements and business objectives.
• Identify dependencies, risks, and escalation paths and proactively drive mitigation plans.
• Coordinate cross-functional teams to ensure successful implementation of customer initiatives.
• Serve as a senior point of contact for key customer stakeholders.
• Build trusted relationships with customer leadership and operational teams.
• Lead regular business reviews, program updates, and executive steering committees.
• Translate customer needs into actionable operational and technology solutions.
• Drive customer satisfaction, retention, and long-term growth strategies.
• Identify improvement and expansion opportunities, support contracts and pricing, develop investment business cases, and partner with commercial teams.
• Improve KPIs, SLAs, financial results, and customer experience through continuous improvement and corrective actions.
• Coordinate cross-functional teams, influence without direct authority, and lead executive reporting and critical communications.
• Manage budgets, forecasts, and costs while aligning programs with contractual commitments and profitability targets.

Skills

Program management

Stakeholder management

Executive communication

Analytical thinking

Education

Bachelor's degree (Business, Supply Chain, Engineering, Operations Management)

MBA preferred

Tools

Microsoft Office Suite

Excel

PowerPoint

Job description

The Senior Program Manager, Account Management leads strategic customer programs and cross-functional initiatives to achieve operational, financial, and customer experience goals in supply chain and fulfillment environments. The role connects customers with internal teams and executive leadership, overseeing governance, risk management, and continuous improvement. The ideal candidate combines strong account and program management skills to deliver large-scale launches, transformations, and growth initiatives while building trusted client relationships.

YOUR TASKS

• Lead complex customer programs, strategic initiatives, and transformation projects from initiation through completion.
• Establish program governance, milestones, timelines, resource plans, and success metrics.
• Manage multiple concurrent projects while ensuring alignment with customer requirements and business objectives.
• Identify dependencies, risks, and escalation paths and proactively drive mitigation plans.
• Coordinate cross-functional teams to ensure successful implementation of customer initiatives.
• Serve as a senior point of contact for key customer stakeholders.
• Build trusted relationships with customer leadership and operational teams.
• Lead regular business reviews, program updates, and executive steering committees.
• Translate customer needs into actionable operational and technology solutions.
• Drive customer satisfaction, retention, and long-term growth strategies.
• Identify improvement and expansion opportunities, support contracts and pricing, develop investment business cases, and partner with commercial teams.
• Improve KPIs, SLAs, financial results, and customer experience through continuous improvement and corrective actions.
• Coordinate cross-functional teams, influence without direct authority, and lead executive reporting and critical communications.
• Manage budgets, forecasts, and costs while aligning programs with contractual commitments and profitability targets.

YOUR PROFILE

• Bachelor's degree in Business, Supply Chain, Engineering, Operations Management, or related field. MBA preferred.
• 8+ years of experience in Program Management, Account Management, Supply Chain, Logistics, or related disciplines.
• Experience managing large, strategic customer relationships.
• Proven ability to lead cross-functional programs with significant operational and financial impact.
• Strong project and program management skills.
• Advanced stakeholder management and executive communication capabilities.
• Strong analytical, problem-solving, and decision-making skills.
• Proficiency in Microsoft Office Suite, including Excel and PowerPoint.

WE OFFER

• Medical, Dental, Vision, Life Insurance, and Disability Pay
• 401(k) with company matching up to 6%
• Paid Time Off, including paid holidays
• Flexible Spending Accounts
• Voluntary benefits such as legal and financial assistance, pet insurance, and more
• Employee Assistance Program
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training

Additional Information

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here .

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here .

We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience.