Account Manager III, Fulfillment

Flexport; California; Presencial; USD 70 000 - 85 000; Tempo integral

Resumo da oferta

Flexport is seeking a seasoned Fulfillment Account Manager to drive merchant success and strategic value across a portfolio of major accounts. You will coordinate with Product, Operations, and Sales to ensure service excellence, growth, and risk mitigation while shaping strategic plans that align with client goals.

You should bring 3–5+ years in account management, deep supply chain knowledge, and a bias for data-driven decisions.

Qualificações

• Bachelor's degree in Business, Supply Chain Management, or related field.
• 3–5+ years in account management or client success with leading projects.
• Proven track record growing significant client relationships and book of business $15M–$30M.
• Strong strategic thinking to translate business needs into solutions.
• Experience leading cross-functional project teams with results.
• Deep understanding of supply chain, logistics, or fulfillment industries.
• Excellent communication and ability to influence at multiple levels.
• Compliance-first mindset with high integrity and regulatory awareness.

Responsabilidades

• Lead strategic client relationships with major accounts and ensure strong service delivery.
• Develop and implement strategic account plans aligned with client objectives and company growth.
• Collaborate across Product, Operations, Sales to meet client needs.
• Identify upsell opportunities and expand wallet share.
• Track metrics on account health and performance; manage risk.
• Act as primary contact for merchants and advocate for client inside company.

Conhecimentos

Account management

Client success

Strategic thinking

Cross-functional leadership

Supply chain knowledge

Communication skills

Compliance mindset

Relationship management

Project leadership

Formação académica

Bachelor's degree in Business, Supply Chain Management, or related field

Descrição da oferta de emprego

About the company:At the company, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use the company technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put the company center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The Opportunity:

We are seeking a seasoned and proactive Account Manager III, Fulfillment to join the company’s dynamic team. This role is pivotal to our mission of ensuring merchant success and driving sustainable growth in our fulfillment services. As a Fulfillment Account Manager, you will act as a trusted liaison between our merchants and all internal the company teams, ensuring seamless communication, strategic alignment, and operational excellence. Your primary responsibility is to support merchant retention and satisfaction, working collaboratively across departments to build and implement strategies that drive value for our clients and strengthen long‑term relationships. This position requires both high‑level strategic insight and hands‑on execution skills, ideal for a professional eager to make a meaningful impact on client success.

You Will:

• Strategic Leadership and Team Collaboration:

• Support the account management team by following established frameworks and processes to deliver consistent service across accounts
• Share best practices and customer insights with teammates
• Participate and lead in cross‑functional projects to help deliver strong client outcomes

• Client Portfolio Management:

• Lead strategic relationships with the company's significant accounts, ensuring exceptional service delivery and partnership at various stakeholder levels
• Manage relationships with key client decision-makers, positioning yourself as a trusted strategic advisor who understands their business challenges and opportunities
• Build strong working relationships with day‑to‑day client contacts and grow connections with senior stakeholders over time
• Support initiatives that improve clients’ supply chain operations
• Develop and implement strategic account plans that align with both client objectives and the company's growth goals

• Client Relationship Management:

• Build and maintain positive, lasting relationships with merchants so they feel valued and supported.
• Act as the primary point of contact for merchants, anticipating their needs, resolving inquiries, and proactively addressing concerns to enhance their experience with the company
• Serve as an advocate for the client within the company, ensuring their priorities and goals are represented across teams

• Revenue Growth and Business Strategy:

• Identify and pursue upsell and expansion opportunities within existing accounts
• Develop and implement strategies to maximize client retention, increase wallet share, and elevate the strategic value the company delivers
• Identify new service opportunities that address emerging client needs
• Collaborate with leadership to shape service offerings based on deep client insights

• Performance and Risk Management:

• Track and analyze metrics to measure account health, performance, and business impact
• Lead strategic reviews on portfolio performance, growth opportunities, and risk mitigation
• Identify early warning indicators of client dissatisfaction and implement preemptive intervention strategies
• Ensure compliance with regulatory requirements while maintaining a focus on client satisfaction and business growth

• Cross‑functional Collaboration:

• Serve as the bridge between clients and the company's internal teams, driving alignment around strategic priorities
• Collaborate with Product, Operations, Sales, and other teams to ensure the company's capabilities evolve to meet changing client needs
• Represent the voice of strategic clients in company planning and product development discussions

You should have:

• Bachelor's degree in Business, Supply Chain Management, or a related field
• Extensive experience (3‑5+ years) in account management or client success, with demonstrated success leading projects and driving strategic initiatives
• Proven track record of managing and growing significant client relationships, with demonstrated success managing a substantial book of business ($15M -$30M)
• Exceptional strategic thinking capabilities with the ability to translate complex business needs into actionable solutions
• Experience leading cross‑functional project teams that consistently deliver exceptional results
• Deep understanding of supply chain, logistics, or fulfillment industries, with keen awareness of emerging trends and competitive dynamics
• Exceptional communication skills and ability to influence at multiple levels both internally and externally
• A \"compliance-first\" mindset, with a commitment to maintaining the highest standards of integrity and regulatory adherence

#LI-onsite

The range displayed on each job posting reflects the minimum and maximum target for new hire base salary for the position in the posting's respective region. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education and / or training. Base salary is just one part of our total rewards package at the company, which also includes bonus, equity, and comprehensive benefit offerings such as medical, dental, and flexible time off.

The US base salary range for this position (this does not include bonus, equity and benefits):$70,000—$85,000 USD

Commitment to Equal OpportunityAt the company, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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