Sr. Program Manager

Motorola Solutions Inc; Illinois; On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions Inc. is seeking an agile, execution-oriented Program Manager to drive process execution, workflow optimization, and platform enablement across critical commercial programs.

In this high-visibility role, you will partner cross-functionally to streamline handoffs and assess when manual or automated solutions best serve business needs. You will bridge Sales, IT, Customer Success, Finance, Product, and Legal teams, develop SOPs, and enable platform adoption to support the

Qualifications

• 4+ years in project management, business operations management, or sales operations within a fast-paced environment.
• Experience with CRM systems and data workflows.
• Solid grasp of the end-to-end B2B sales cycle including lead, opportunity, quote, and order stages.
• Strong problem-solving, prioritization, and communication skills.
• Ability to influence cross-functional partners and drive alignment without formal authority.

Responsibilities

• Map and optimize end-to-end seller workflows from lead to order.
• Collaborate with Sales, IT, Customer Success, Finance, Product, and Legal to implement system improvements.
• Develop SOPs and enablement resources to facilitate change management and platform adoption.

Skills

Project management

Operations management

CRM systems knowledge

Cross-functional collaboration

Education

Bachelor's degree in Business Administration / Information Systems / Operations

Tools

Salesforce

Microsoft Dynamics

HubSpot

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close‑knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Our Global Sales Operations team is central to our corporate mission of "Solving for safer." We build the operational foundation that empowers our global teams, helping people be their best in the moments that matter. By optimizing tools, aligning systems, and standardizing strategies, we enable seamless cross‑functional execution and deliver scalable business operations.

Role Overview

Motorola Solutions is seeking an agile, execution‑oriented Program Manager to drive process execution, workflow optimization, and platform enablement across critical commercial programs. In this high‑visibility individual contributor role, you will act as a versatile "flex player", partnering cross‑functionally to streamline operational handoffs, implement pragmatic system improvements, and offload day‑to‑day operational challenges across initiatives. Rather than relying purely on administrative coding or complex technical development, this role demands practical operational logic, strong order‑of‑operations thinking, and an in‑depth understanding of the end‑to‑end seller journey. You will bring a fresh perspective to bridge communications across business units, evaluate whether manual or automated solutions best serve business needs, and ensure tools and processes effectively support sales teams from lead to opportunity to order.

Key Responsibilities

• System Workflow, Process Design & Operational Logic
  Map and optimize end‑to‑end commercial workflows, focusing on user interaction, handoffs, and process logic across the complete seller journey (lead‑to‑opportunity‑to‑order). Support the team and other business lines with day‑to‑day system adjustments, workflow governance, and process enhancements. Apply sound business judgment and common sense to operational decisions, identifying when streamlined manual processes or lightweight interventions are more effective than extensive, over‑engineered software automations. Partner with IT, CRM administrators, and platform teams to translate commercial business needs into scalable system designs and workflow logic. Ensure CRM data integrity, define process governance, and eliminate bottlenecks that create friction for commercial teams.
• Cross‑Functional Program Execution & Flex Leadership
  Serve as an operational flex player capable of adapting to shifting priorities and managing deliverables across multiple initiatives. Offload critical day‑to‑day project tasks from operational leadership to keep program milestones on schedule. Act as an operational bridge between Sales, IT, Customer Success, Finance, Product, and Legal stakeholders. Leverage strong individual contributor influencing skills to drive alignment, resolve operational roadblocks, and build consensus across disparate teams without formal authority. Gather ongoing user feedback from frontline sales personnel to identify process friction points and champion continuous improvement. Develop clear standard operating procedures (SOPs), process documentation, and user enablement resources to facilitate change management and platform adoption.

Qualifications & Requirements

• Professional Experience: 4+ years of hands‑on experience in project management, business operations management, or sales operations within a fast‑paced environment.
• External Perspective: Proven track record bringing fresh, practical perspectives from external organizations to solve operational challenges and optimize team workflows.
• CRM Architecture & Systems Acumen: Strong conceptual understanding of enterprise CRM systems (e.g., Salesforce, Microsoft Dynamics, or HubSpot), with a focus on system design, data flow, workflow logic, and user interaction rather than deep developer or administrative coding.
• Commercial Journey Knowledge: Solid grasp of the end‑to‑end B2B sales cycle, including the complexities of lead conversion, opportunity management, quoting handoffs, and order processing.
• Pragmatic Problem‑Solving: High degree of common sense, practical decision‑making, and order‑of‑operations prioritization; ability to assess cost‑versus‑value when evaluating process automations.
• Influencing & Communication: Outstanding communication and interpersonal skills, with the demonstrated confidence to facilitate alignment, influence cross‑functional partners, and make sound operational decisions independently.
• Education: Bachelor’s degree in Business Administration, Information Systems, Operations, Analytics, or equivalent practical work experience.

Target Base Salary Range

$95,000 - $110,000 USD. Consistent with Motorola Solutions' values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job‑related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation & Position Information

Relocation Provided: None
Position Type: Experienced
Referral Payment Plan: No

Benefits

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match 10
• Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally‑protected characteristic. We are proud of our people‑first and community‑focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Company Insight

Learn more at www.motorolasolutions.com. If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.