Sr. Program Manager

SHI; Austin (TX); Ibrido; USD 130.000 - 180.000; Tempo pieno

Descrizione del lavoro

SHI International Corp. is hiring a Senior Program Manager to design, implement, and manage IT programs that support organizational goals.

You will lead initiatives for project delivery, process optimization, and stakeholder communication, acting as a change agent and mentor within the team. This role reports to the Somerset, NJ office on a hybrid basis and may require travel to SHI, partner, and customer events.

Competenze

• Bachelor’s degree or equivalent experience.
• 7+ years of information technology experience.
• 7+ years in a project or program manager role.
• Ability to travel to SHI, Partner, and Customer Events (10%).

Mansioni

• Design, implement, and manage IT programs across departments.
• Promote best practices and act as a change agent.
• Lead IT project delivery, resource management, and process optimization.
• Serve as primary contact for project escalation and issue resolution.
• Develop communication strategies aligning stakeholders with objectives and practices.
• Mentor program team members and drive continuous improvement.
• Ensure integration with strategic initiatives like digital transformation and cybersecurity.

Conoscenze

Program management

Leadership

Communication

Change management

Strategic thinking

Time management

Collaboration

Problem-solving

Formazione

Bachelor’s Degree

Descrizione del lavoro

Somerset, NJ USA

Austin, TX USA

Full time

JR3812

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The Sr. Program Manager will design, implement, and manage IT programs that support organizational goals, promoting best practices and acting as a change agent. This role involves leading initiatives for project delivery and process optimization, serving as the primary contact for project escalation, and developing communication strategies to align stakeholders. The manager will measure and analyze program processes for improvement, mentor team members, ensure integration with strategic initiatives, and collaborate with peer teams to incorporate best practices into IT programs.

This position is required to report to the Somerset, NJ office location on a hybrid basis.

Role Description

• Design, implement, and manage IT programs to support organizational goals across departments.

• Promote the adoption of best practices and act as a change agent within the organization.

• Lead initiatives related to IT project delivery, resource management, and process optimization.

• Serve as the primary contact for project escalation, resolving complex project delivery issues.

• Develop communication strategies to align stakeholders with program objectives and practices.

• Measure and analyze program processes to identify and implement improvement solutions.

• Mentor program team members, fostering continuous improvement and professional development.

• Ensure integration with strategic initiatives like digital transformation and cybersecurity.

• Implement and maintain a program improvement plan with performance metrics.

• Collaborate with peer teams to incorporate best practices into Managed Services programs.

Behaviors and Competencies

• Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.

• Interpersonal Skills: Can communicate effectively, build relationships, resolve conflicts, influence others, and support others in developing their interpersonal skills in major situations.

• Follow-Up: Can take ownership of tasks, collaborate with others in managing follow-ups, and drive results through effective task completion.

• Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.

• Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.

• Time Management: Can manage time effectively, accurately estimate the time required for specific tasks, balance multiple tasks, and help others in improving their time management skills.

• Organization: Can oversee complex projects with multiple moving parts, ensure team alignment with organizational systems, and adapt to changing priorities.

• Digital Acumen: Can take ownership of complex digital initiatives, collaborate with others, and drive digital results.

• Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.

Skill Level Requirements

• Proficiency in overseeing and coordinating multiple related projects, ensuring they align with organizational goals and deliver intended benefits on time and within budget - Expert

• Experience in various project management frameworks such as Agile, Waterfall, and Scrum to effectively plan, execute, and close projects.v - Expert

• The ability to manage, drive, and adapt to organizational change while maintaining team morale and productivity. - Expert

• Ability to simplify and effectively communicate complex problems to stakeholders across various functions and levels. - Expert

Other Requirements

• Completed Bachelor’s Degree or relevant work experience required

• 7+ years of experience in Information Technology

• 7+ years of experience in a project or program manager role

• Ability to travel to SHI, Partner, and Customer Events

• Ability to travel 10%

The estimated annual pay range for this position is $130,000 - $180,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.