Sr. Program Analyst - Transformation

shi; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Diversity and Inclusion

Growth opportunities

Health & Wellness benefits

Modern facilities and technology

Job summary

SHI International Corp. is transforming how customers manage technology investments through Revenue Intelligence and Spend Optimization Services. The Sr.

Program Analyst - Transformation partners with technical teams and leadership to turn business needs into actionable requirements, drive delivery, and enable operational excellence across initiatives. The role focuses on the Revenue Intelligence lifecycle while supporting GTM initiatives, service lifecycle changes, and internal communications

Qualifications

• Translate business needs into structured requirements and user stories.
• Manage multiple initiatives across analytics, GTM, and service domains.
• Design end-to-end service lifecycle processes and improvements.
• Coordinate with stakeholders to define KPIs, thresholds, and success criteria.
• Develop and maintain project plans with milestones and dependencies.
• Produce executive-ready updates and stakeholder communications.

Responsibilities

• Lead workshops and sessions to gather requirements, KPIs, and backlog items.
• Refine requirements with development and business teams and maintain traceability.
• Develop and maintain SOS initiative roadmaps, milestones, and dependencies.
• Coordinate sprint planning, backlog grooming, and release readiness.
• Standardize delivery models across SOS initiatives and improve execution.
• Own execution tooling and governance using Asana, ensuring visibility and alignment.
• Track risks, issues, and GTM launch readiness across initiatives.
• Support dashboards, scorecards, and reporting with aligned KPI definitions.
• Develop communications for Revenue Intelligence initiatives and GTM launches.

Skills

Business Analysis

Project/Program Management

Process Design & Lifecycle Thinking

Go-to-Market Awareness

Data & Analytical Thinking

Organizational Communication

Tooling & Systems

Communication & Facilitation

Adaptability & Prioritiz

Tools

Asana

Power BI

Tableau

Excel

Job description

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We\'ve grown every year since, and today we\'re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI\'s concierge approach to help them solve what\'s next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you\'ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

Within SHI, the Spend Optimization Services (SOS) organization is transforming how customers manage and optimize technology investments by connecting strategy, financial accountability, and operational execution to deliver measurable business outcomes.

The Sr. Program Analyst - Transformation supports the execution and continuous improvement of the Revenue Intelligence portfolio while contributing to broader transformation initiatives across the organization. This role partners with technical development teams, business stakeholders, and leadership to translate business needs into actionable requirements, manage delivery workflows, and drive operational excellence.

While primarily focused on the Revenue Intelligence development lifecycle, this position will also support go-to-market (GTM) initiatives, service lifecycle efforts, organizational communications, and other strategic programs as business priorities evolve.

Role Description

Lead stakeholder workshops and working sessions across Spend Optimization Services (SOS) to gather business requirements, KPI definitions, thresholds, continuous improvement opportunities, and business rules; translate findings into user stories, acceptance criteria, and prioritized backlog items.

Partner with development and business teams to refine requirements, support execution efforts, and maintain traceability from requirements through delivery to measurable business outcomes.

Develop and maintain project plans across SOS initiatives while tracking roadmap priorities, milestones, delivery commitments, cross-functional dependencies, and intake evaluation and prioritization activities.

Execute and help scale the Revenue Intelligence operating model, including sprint planning, backlog grooming, prioritization sessions, mid-sprint reviews, demonstrations, and release readiness coordination.

Apply consistent delivery practices across SOS initiatives and identify opportunities to standardize and improve execution models across teams.

Own execution tooling and delivery governance through Asana, ensuring work is prioritized, visible, measurable, and aligned with strategic objectives across Revenue Intelligence and Spend Optimization Services.

Track and manage risks, issues, dependencies, decisions, GTM launch readiness, and service lifecycle risks across multiple concurrent initiatives. Provide structured status updates, elevate blockers, and ensure alignment across teams.

Support dashboards, scorecards, and reporting tools while aligning KPI definitions across Revenue Intelligence, go-to-market intake processes, and transformation initiatives. Analyze performance trends, recommend improvement actions, and drive accountability to ensure clarity, progress, and measurable results.

Develop and support internal communications for Revenue Intelligence initiatives and releases, GTM launches and updates, and service offering or lifecycle changes. Create executive-ready status updates, summaries, announcements, release notes, enablement materials, stakeholder communications, newsletters, and internal briefings.

Ensure messaging is clear, consistent, strategically aligned, and tailored to leadership, sales, and delivery audiences. Partner with stakeholders to improve transparency, awareness, adoption, and change reinforcement for new tools, processes, and capabilities.

Behaviors and Competencies

• Business Analysis: Translate business needs into structured requirements and user stories
• Project / Program Management: Manage multiple concurrent initiatives across analytics, GTM, and service domains
• Process Design & Lifecycle Thinking: Understand and improve end-to-end service lifecycle processes
• Go-to-Market Awareness: Familiarity with enablement, pipeline tracking, and launch coordination
• Data & Analytical Thinking: Comfort working with KPIs, dashboards, and performance metrics
• Organizational Communication: Ability to distill complex initiatives into clear, concise messaging for different audiences
• Tooling & Systems: Experience with Asana (preferred) and reporting tools (Power BI, Tableau, Excel)
• Communication & Facilitation: Strong workshop facilitation and stakeholder engagement skills
• Adaptability & Prioritiz