Sr Professional Services Consultant San Francisco

WalkMe; San Francisco (CA); Hybrid; USD 105,000 - 115,000; Full time

Job summary

Join a forward-thinking company as a Professional Services Consultant, where you'll own the implementation of innovative solutions that enhance user experiences across diverse platforms. This role offers the opportunity to collaborate closely with clients, providing expert advice and driving successful project outcomes. With a focus on continuous learning and a supportive culture, you'll thrive in an environment that values diversity and fosters professional development. If you're passionate about technology and customer success, this position is perfect for you.

Benefits

Comprehensive Health Care Coverage

401(k) Program with Company Matching

Flexible Work Arrangements

Professional Development Opportunities

Supportive Culture

Vacation Policy for Work-Life Balance

Qualifications

• 7+ years in Professional Services or Implementation Consulting.
• Experience with user guidance and onboarding tools preferred.

Responsibilities

• Lead WalkMe implementation projects and enhance user onboarding.
• Provide expert consultation to align WalkMe solutions with customer goals.

Skills

User Engagement Improvement

Project Management

Analytical Skills

Communication Skills

Problem Solving

Attention to Detail

Education

Bachelor's Degree in a Relevant Field

Tools

WalkMe Platform

Agile Development

Job description

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.

The Professional Services Consultant is an important role at WalkMe as you will own the implementation of our product for our customers. We're looking for a passionate and motivated team member who will partner with our customers to design and build solutions that enhance the user experience across multiple websites and platforms. The ideal candidate is passionate about technology, solutioning, and customer success. The Professional Services Consultant will report to a Professional Services Manager.

What You'll Own

• WalkMe Implementation: Design, build, and implement interactive experiences for our customers to enhance their end-user onboarding experience, accelerate feature adoption, and drive business impact.
• Consultation: Work closely with customer application owners to understand their business objectives, pain points, and end-user needs. Provide expert advice and recommend WalkMe solutions that align with their goals and improve user experiences.
• Project Management: Lead end-to-end WalkMe projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget. Effectively manage project risks and provide regular status updates to all involved parties.
• Training and Enablement: Conduct training sessions for customers on WalkMe best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications.
• Troubleshooting: Identify and resolve any issues related to WalkMe implementation, ensuring smooth functionality across different platforms and devices.
• Collaboration: Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders.
• Continuous Learning: Stay updated with the latest trends and advancements in WalkMe and digital adoption technologies.

What You'll Need to Succeed

• Previous experience with the WalkMe platform or other similar user guidance and onboarding tools is a plus.
• Strong understanding of user behavior and how to improve user engagement through WalkMe.
• Analytical mindset, capable of interpreting data to make data-driven decisions and optimize WalkMe implementations.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• Attention to detail, ensuring WalkMe elements are visually appealing, user-friendly, and aligned with our brand guidelines.
• Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations.
• Experience in project management, demonstrating the ability to coordinate tasks effectively within timeline and resources.
• Experience working in an agile development environment is a plus.
• 7+ years of experience in Professional Services, Implementation Consulting, or Customer Success.
• 3+ years of SaaS experience.
• Bachelor's degree in a relevant field preferred.

What Sets Us Apart

• At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
• We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic.
• Flexible Work Arrangements: We offer remote/hybrid and flexible hours to help manage work commitments and personal life effectively.
• Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
• Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
• Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
• WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
• WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!

Join our dynamic team and contribute to the success of our products by providing users with an exceptional experience through WalkMe. If you are passionate about enhancing user experience and have a keen eye for detail, we would love to hear from you.

Our job titles may span more than one career level. The starting base pay for this role is between $105,000 and $115,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and RSUs as part of our competitive total rewards package.

TO ALL RECRUITMENT AGENCIES:

WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.

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