Sr. Product Support Engineer (Teradyne / Nextest, San Jose, CA)

Teradyne; San Jose (CA); On-site; USD 111,000 - 178,000; Full time

Job summary

Join an innovative firm as a Product Support Engineer in the heart of Silicon Valley! This role is pivotal in ensuring customer satisfaction through expert technical support in the semiconductor test industry. You'll collaborate with engineering and marketing teams to resolve complex issues, manage product escalations, and enhance customer relationships. With a focus on continuous improvement and teamwork, this position offers a chance to make a significant impact while working in a diverse and inclusive environment. If you're ready to take on challenges and drive success, this opportunity is for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Retirement Savings Plans

Life and Disability Insurance

Paid Vacation

Tuition Assistance Programs

Qualifications

• 10+ years of experience in semiconductor test industry required.
• Bachelor's degree in Mechanical, Electrical, or Computer Engineering is essential.
• Proficiency in ERP systems and Microsoft Office is crucial.

Responsibilities

• Manage customer requests and product escalations effectively.
• Provide technical support to customers and Field Service Engineers.
• Create training documents and coordinate training for personnel.

Skills

Semiconductor Test Industry Experience

Strong Communication Skills

Organizational Skills

Multi-tasking Ability

Networking Fundamentals

Education

Bachelor's Degree in Mechanical Engineering

Bachelor's Degree in Electrical Engineering

Bachelor's Degree in Computer Engineering

Tools

Microsoft Office

ERP Systems (Oracle, JIRA, RapidResponse, ServiceNow)

Job description

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Date: Apr 23, 2025

Location: San Jose, CA, US

We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together,Teradyne companies deliver manufacturing automation across industries and applications around the world!

We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive.

Our Purpose:

We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Teradyne companies deliver manufacturing automation across industries and applications around the world!

Opportunity Overview:

With this role, you’ll be joining the Product Support Group at Nextest, the memory division of Teradyne. This position is essential for resolving issues related to mechanical, electrical, and control system while also managing expectations and commitments with customers. Within this role, you’ll be providing Technical Support to all active customer base, Field Service Engineers(FSE) as well as within the factory working closely with the various groups; Marketing, NPI, Engineering. You will be collaborating with various teams to ensure that customer escalations are resolved to minimize system downtime. You will continue to develop relationships and add value to your customers by providing technical expertise in solving customer problems.

This position is based in San Jose, CA for Teradyne Memory Division- Nextest.

• Manages customer requests, product escalations, and service emergencies
• Defines and executes product upgrade strategy and spare level planning activities, working closely with Finance, Planning, and Operations.
• Creates and manages new FRU’s (Field Replacement Units) into FRU database as required
• Leads and delegates assignments to regional PSG engineers
• Provide product support to all active installed base
• Support of new and existing mechanical interface products
• Support outgoing quality inspection and shipment of spares and EAUs
• Create Purchase Requisitions for various materials and work with Planners and Buyers
• Leading the collection, summary, analysis, corrective actions, and reporting of data in alignment with Engineering, Operations, and Sales.
• Coordination with Test Cell Partners (Probers / Handlers / Manipulators / etc.)
• Creation of Training Documents and Procedures
• Training of GSO (Global Support Organization) personnel
• Coordinate and execute PUP and PIP activities at international sites as needed
• Travel for Training, Support, and Installation Activities Worldwide

All About You:

We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.

• 10+ years of experience in the semiconductor test industry
• Bachelor's degree in Mechanical, Electrical or Computer Engineering
• Strong communication, organizational and multi-tasking ability
• Ability to keep track, record and carry out tasks according to schedule
• Worldwide travel (0%-30%post-pandemic), meeting customers, and doing business with international partners.
• Proficiency in Microsoft Office, Networking fundamentals
• Proficiency in ERP systems- Oracle, JIRA, RapidResponse, ServiceNow, etc.
• Knowledge of the Magnum product lines - Preferred

Compensation:

The base salary range for this role is$111,200-177,900.This range is a good faith estimate, and the amount of base salary will correspond with experience and skill set. This range can also fluctuate depending on demand and location.

Incentive Plan: This job is eligible for discretionary bonus(es) based on financial performance.

Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more. Please clickhere to see details.

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Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto
Job Segment: Manufacturing Engineer, ERP, Electrical, Engineer, Database, Engineering, Technology