Sr Product Quality Engineering Technician - 1st Shift - Starting at $35.12/hr

Stryker; Flower Mound (TX); On-site; USD 73,000 - 103,000; Full time

Benefits offered by this job

Medical and prescription insurance

Dental insurance

Vision insurance

HSA/FSA

401(k) plan

Employee Stock Purchase Plan

Job summary

Stryker in Flower Mound, TX seeks a Senior Product Quality Engineering Technician to investigate complaints and perform root cause analyses on field-returned products. You will document findings, probable failure modes, and recommendations for improvement in a regulated medical device setting.

You will troubleshoot electrical/mechanical issues, review returns, communicate findings to Quality Engineers, and support risk assessments, regulatory requirements, and quality initiatives.

Qualifications

• High school Diploma or GED equivalent.
• At least 5 years of professional technical experience, preferably in medical device or regulated industries.
• Strong mechanical and/or electrical troubleshooting and problem-solving skills.
• Ability to investigate, document, and communicate findings effectively.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Ability to work independently, manage priorities, and adapt to changing needs.
• Ability to lift up to 50 lbs. occasionally.

Responsibilities

• Investigate product complaints and failure trends, identify root causes, and document findings.
• Troubleshoot electrical and mechanical product issues and support problem-solving activities.
• Review returned products, verify customer complaints, and communicate findings to Quality Engineers and cross-functional partners.
• Support risk assessments, quality investigations, and regulatory requirements.
• Identify opportunities for product, process, and quality improvements.
• Build strong working relationships across Quality, Regulatory, Engineering, and Operations teams.
• Support testing and validation activities related to product and process changes.
• Ensure compliance with Quality System requirements and provide support on team initiatives as needed.

Skills

Troubleshooting

Documentation

Attention to detail

MS Office

Independent work

Prioritization

Education

High school diploma or GED

Tools

Test equipment

PCBAs

Electrical terminology

Hand tools

Job description

Schedule:

Monday - Friday, 8AM - 4PM

Overtime may be needed based on business need.

As a Senior Product Quality Engineering Technician, you will perform complaint investigations and root cause analyses on products returned from the field while documenting findings, probable failure modes, and recommendations for improvement.

What you will do:

• Investigate product complaints and failure trends, identify root causes, and document findings.
• Troubleshoot electrical and mechanical product issues and support problem-solving activities.
• Review returned products, verify customer complaints, and communicate findings to Quality Engineers and cross-functional partners.
• Support risk assessments, quality investigations, and regulatory requirements.
• Identify opportunities for product, process, and quality improvements.
• Build strong working relationships across Quality, Regulatory, Engineering, and Operations teams.
• Support testing and validation activities related to product and process changes.
• Ensure compliance with Quality System requirements and provide support on team initiatives as needed.

What you need:

Required

• High school Diploma or GED equivalent.
• At least 5 years of professional technical experiences, preferably in medical device or regulated industries.
• Strong mechanical and/or electrical troubleshooting and problem-solving skills
• Ability to investigate, document, and communicate findings effectively
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Ability to work independently, manage priorities, and adapt to changing needs
• Ability to lift up to 50 lbs. occasionally

Preferred

• Experience performing failure analysis, root cause investigations, or product testing
• Familiarity with electrical terminology, hand tools, test equipment, and inspection techniques
• Experience working with medical devices or in a laboratory testing environment
• Hands-on experience with PCBAs, wire harnesses, AC/DC power systems, embedded software, or other electronic systems

$35.12 - $49.37 USD Hourly plus bonus eligible + benefits.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.