Sr Product Quality Engineering Technician

Regulatory Toolkit; Flower Mound (TX); Hybrid; USD 48,000 - 68,000; Full time

Job summary

Stryker Corporation is seeking a Senior Product Quality Engineering Technician to perform complaint investigations and root cause analyses on returned products. You will document findings, probable failure modes, and recommendations for improvement while collaborating with Quality Engineers and cross-functional teams.

The role supports hybrid or onsite work schedules, with a Monday–Friday 8 AM–4 PM cadence and occasional OT based on business needs. Prior medical device experience is preferred.

Qualifications

• High school diploma or GED; 5+ years of professional technical experience in medical devices or regulated industries.
• Strong mechanical and electrical troubleshooting and problem-solving skills.
• Ability to investigate, document, and communicate findings effectively.
• Attention to detail and organizational skills.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Ability to lift up to 50 lbs occasionally.
• Ability to work independently and manage changing priorities.
• Experience with failure analysis or product testing preferred.
• Experience with PCBAs, wire harnesses, AC/DC power systems, embedded software, or other electronic systems preferred.

Responsibilities

• Investigate product complaints and failure trends, identify root causes, and document findings.
• Troubleshoot electrical and mechanical product issues and support problem-solving activities.
• Review returned products, verify customer complaints, and communicate findings to Quality Engineers and cross-functional partners.
• Support risk assessments, quality investigations, and regulatory requirements.
• Identify opportunities for product, process, and quality improvements.
• Build strong working relationships across Quality, Regulatory, Engineering, and Operations teams.
• Support testing and validation activities related to product and process changes.
• Ensure compliance with Quality System requirements and provide support on team initiatives as needed.

Skills

Troubleshooting

Detail orientation

Independent work

Communication of findings

Prioritization

Microsoft Office

Physical ability

Education

High School Diploma or GED

Tools

PCBAs

Wire harnesses

AC/DC power systems

Embedded software

Job description

Work Flexibility: Hybrid or Onsite

Schedule: Monday - Friday, 8AM - 4PM
Overtime may be needed based on business need.

As a Senior Product Quality Engineering Technician, you will perform complaint investigations and root cause analyses on products returned from the field while documenting findings, probable failure modes, and recommendations for improvement.

What you will do:

• Investigate product complaints and failure trends, identify root causes, and document findings.
• Troubleshoot electrical and mechanical product issues and support problem-solving activities.
• Review returned products, verify customer complaints, and communicate findings to Quality Engineers and cross-functional partners.
• Support risk assessments, quality investigations, and regulatory requirements.
• Identify opportunities for product, process, and quality improvements.
• Build strong working relationships across Quality, Regulatory, Engineering, and Operations teams.
• Support testing and validation activities related to product and process changes.
• Ensure compliance with Quality System requirements and provide support on team initiatives as needed.

What you need:

Required

• High school Diploma or GED equivalent.
• At least 5 years of professional technical experiences, preferably in medical device or regulated industries.

• Strong mechanical and/or electrical troubleshooting and problem-solving skills
• Ability to investigate, document, and communicate findings effectively
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Ability to work independently, manage priorities, and adapt to changing needs
• Ability to lift up to 50 lbs. occasionally

Preferred

• Experience performing failure analysis, root cause investigations, or product testing
• Familiarity with electrical terminology, hand tools, test equipment, and inspection techniques
• Experience working with medical devices or in a laboratory testing environment
• Hands-on experience with PCBAs, wire harnesses, AC/DC power systems, embedded software, or other electronic systems

$35.12 - $49.37 USD Hourly plus bonus eligible + benefits.

Travel Percentage: 0% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.