Sr Product Managers, Technical

T-MOBILE USA, Inc.; Bothell (WA); Hybrid; USD 286,270 - 291,270; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Employee stock purchase plan

Tuition assistance

Job summary

T-MOBILE USA, Inc. is seeking a Senior Product Manager, Technical in Bothell, WA to lead payment technology products. You will own product vision, strategy, and manage teams to deliver top-notch solutions to enhance customer experience.

Ideal candidates possess a Master's degree in IT or related fields, along with extensive experience in enterprise software development within the telecom or payments sector. The position offers a competitive salary, bonus eligibility, and diverse benefits.

Qualifications

• 5 years of relevant work experience with a Master’s degree or 7 years with a Bachelor’s degree.
• Understanding of payment risk & fraud prevention systems.
• Proficiency in designing secure payment acceptance flows.

Responsibilities

• Own the payment technology product end-to-end, including product vision and strategy.
• Collaborate with stakeholders to plan and manage product releases.
• Define solutions to improve customer experience and product capabilities.

Skills

Designing enterprise software and business processes

Experience in Telecom and Payments

Business requirements gathering and specification

Technical solutions implementation

Education

Master’s degree in Information Technology or Computer Engineering

Bachelor’s degree in Information Technology or Computer Engineering

Tools

Splunk

Power BI

Rally

Jira

Lucid Chart

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members receive a competitive base salary and compensation package – this is Total Rewards. Employees enjoy multiple wealth‑building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches.

T-Mobile is America’s supercharged Un‑carrier, delivering an advanced 4G LTE and a transformative nationwide 5G network that will offer reliable connectivity for all. Senior Product Managers, Technical located in Bothell, WA will partner with internal and external stakeholders and leadership to understand the business and technology landscape of the company and creatively define solutions in support of new payment product offerings, alleviating customer experience pain points and improving the architecture.

Responsibilities

• Own the payment technology product end-to-end, create and handle product vision, strategy, and roadmap, and lead cross‑functional teams to deliver high-quality products.
• Act as a primary point of contact for the intake process to DevOps technology teams and own the technical product roadmap for complex or cross‑platform solutions.
• Partner with business, internal and external stakeholders, and leadership to understand current customer experiences, identify areas of opportunity, and create and manage product vision and roadmap.
• Lead and handle payment product backlog and priorities with business and technology partners.
• Lead product backlog grooming sessions by partnering with key resources.
• Define and implement solutions to challenges impacting the customer experience, including technical, functional, process, and policy considerations.
• Inform and evangelize a strong customer focus and experience that aligns decision-making with IT investment choices and prioritization.
• Work with businesses to identify and articulate initiative scope, benefits, and ROI.
• Collaborate with stakeholders to plan and manage product releases.
• Develop and communicate payment acceptance and processing instructions on complex technical subjects and align multiple domains, both technical and non‑technical, on this common vision.
• Handle capacity and work planning.
• Effectively and efficiently communicate with technical and non‑technical audiences, including executive leadership.
• Telecommuting is permitted, but applicants must work from the worksite location at least 3‑4 days per week.
• No additional national or international travel is anticipated.

Skills Required

• Designing enterprise software, solutions, and business processes, including functional processes, feature building, and user story grooming, in one or more industry verticals such as Telecom, Payments, or Payment data collection, PCI assessment & compliance, 3D Secure, digital wallet, point of sale, P2P, tokenization, EMV processing, chargeback processing, payment risk & fraud prevention, and third‑party payment integrations.
• Conducting studies and integrating with card issuance & acquiring products, building debit/credit/prepaid card secure payment acceptance flows, risk & credit analysis, reward program, payment clearing & settlement, payment processing, IMPS payment services, reconciliation solutions, ISO messaging & POS semi‑ and fully integrated solutions.
• Utilizing mandates and switch specifications from domestic and international payment networks (including VISA, MasterCard, Discover, STAR, Pulse, integrated debit and SHAZAM), Chase & WorldPay acquirers, and processors, and identifying impacts to merchants’ enterprise payment systems, analyzing data and creating trends with the help of Splunk, Power BI, and Snowflake databases.
• Gathering and interpreting business requirements and converting them into functional and technical specifications such as BRD and PFR, leveraging Rally, Jira Align, and Jira tools for technical staff, including review of test cases with quality analysts.
• Designing and developing use cases, data flow diagrams, integration scripts, and procedures using modeling tools such as Lucid Chart, Visual Paradigm, MS Visio, and Enterprise Architect and integrating with backend services.
• Defining and resolving challenges impacting the customer experience, including technical, functional, process, and policy considerations, and implementing enterprise‑wide technical solutions using technologies such as Java, Spring Boot, RDBMS concepts, Oracle, Cassandra, and MS SQL Server.

Experience & Education Requirements

Primary: Master’s degree in Information Technology, Computer Engineering, or related field and 5 years of relevant work experience.

Alternative: Bachelor’s degree in Information Technology, Computer Engineering, or related field and 7 years of relevant work experience.

Additional Requirements

• Location: Bothell, WA
• This position is eligible for the employee referral program.
• At least 18 years of age.
• Legally authorized to work in the United States.

Travel

Travel Required: No

DOT Regulated

DOT Regulated Position: No

Safety Sensitive Position: No

Compensation

Work hours: 40 hours per week. Washington Pay Range: $286,270.00 to $291,270.00 per year. Actual pay will be based on work location, qualifications, and experience. Eligible for annual bonus, periodic sales incentive or bonus, and an annual stock grant.

Benefits

Medical, dental, and vision insurance; flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off and holidays; paid parental and family leave; family building benefits; backup care; enhanced family support; childcare subsidy; tuition assistance; college coaching; short‑ and long‑term disability; voluntary AD&D, accident, life, disability, and long‑term care insurance; mobile service and home internet discounts; pet insurance; commuter and transit programs.

How to Apply

To apply, visit https://careers.t-mobile.com/ and enter reference REQ362138.

Equal Opportunity Statement

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Accommodations

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.