Sr. Product Manager, Services (Maynard, MA, US, 01754)

Penguin Computing; Maynard (MA); Hybrid; USD 150,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401k saving plan

Paid Time Off

Life Insurance

Employee Assistance Plan

Job summary

Penguin Computing is looking for a Senior Product Manager, Services, based in Maynard, MA, to define and scale their service offerings for the AI Factory Platform. This role involves leading the strategy, design, and commercialization of services, ensuring customer success through operational excellence.

The ideal candidate will have a strong background in product management and experience with AI and cloud technologies. The position offers competitive pay, eligibility for bonuses, and various benefits including medical, dental, and a 401k plan.

Qualifications

• 7+ years of product management experience in services, infrastructure, or enterprise technology.
• Experience with AI/ML infrastructure, HPC, cloud, or data center environments.
• Ability to translate technical solutions into commercially viable service offerings.

Responsibilities

• Define and own the services product strategy and roadmap.
• Develop scalable offerings across professional, managed, and lifecycle services.
• Collaborate with sales and marketing on packaging, positioning, and pricing of services.

Skills

Product management experience

Strong understanding of service models

AI/ML infrastructure experience

Leadership and communication skills

Education

BS/BA in Computer Science, Engineering, or related field

MBA preferred

Tools

Kubernetes

GPU infrastructure

Job description

Job Overview

We are seeking a Senior Product Manager, Services to define and scale our Services portfolio supporting our AI Factory Platform strategy. This role will lead the strategy, design, and commercialization of services offerings across the AI lifecycle— from initial implementation and integration through ongoing operations and optimization. You will shape how customers successfully design, build, deploy, and manage AI factories, ensuring measurable outcomes and long‑term value. You will work cross‑functionally with engineering, sales, delivery, and partners to develop repeatable, high‑impact service solutions that accelerate customer adoption and operational success at scale.

Responsibilities

• Define and own the services product strategy and roadmap aligned to the AI Factory Platform
• Develop scalable offerings across:
  • Professional services (design, deployment, integration)
  • Managed services (operations, monitoring, optimization)
  • Lifecycle services (support, upgrades, and performance tuning)
• Drive standardization and repeatability of service delivery for AI/HPC environments
• Partner with delivery teams to ensure services are operationally scalable and margin‑conscious
• Collaborate with sales and marketing on packaging, positioning, and pricing of services
• Translate customer and market requirements into clear service definitions and SLAs
• Establish KPIs to measure adoption, customer outcomes, and service performance
• Engage directly with strategic customers and partners to refine offerings and accelerate growth

Qualifications

• BS/BA in Computer Science, Engineering, or a related field. MBA preferred.
• 7+ years of product management experience in services, infrastructure, or enterprise technology
• Strong understanding of professional and managed services models
• Experience with AI/ML infrastructure, HPC, cloud, or data center environments
• Ability to translate technical solutions into commercially viable service offerings
• Proven track record of launching and scaling customer‑facing service portfolios
• Strong cross‑functional leadership and communication skills

Preferred Qualifications

• Experience with as‑a‑service or consumption‑based models
• Familiarity with GPU infrastructure, Kubernetes, or large‑scale distributed environments
• Background working with enterprise or hyperscaler customers

Location

This is an onsite or hybrid position in Maynard, MA.

Travel

Less than 10%

Compensation & Benefits

The base pay range that the Company reasonably expects to pay for this position in Maynard, MA is $150,000 – 170,000; the pay ultimately offered may vary based on business considerations, including job‑related knowledge, skills, experience, and education. The position is bonus‑eligible, and there are medical, dental, and vision benefits available. There is a 401k saving plan and other benefits, such as Paid Time Off, Life Insurance, and an Employee Assistance Plan.

Inclusion & Belonging Statement

We are committed to creating an inclusive environment that embraces differences and fosters belonging for all.

Equal Opportunity Statement

We are an Affordative Action/Equal Opportunity Employer and strongly committed to all policies which will afford equal opportunity employment to all qualified persons without regard to age, national origin, race, ethnicity, creed, gender, disability, veteran status, or any other characteristic protected by law.