Sr. Product Manager, Salesforce, Hub Delivery

Amazon; Bellevue (WA); On-site; USD 124,000 - 206,000; Full time

Job summary

An established industry player is seeking a Senior Product Manager to enhance Salesforce operations and lead innovative process improvements. This role is pivotal in managing complex projects and ensuring data integrity, while also fostering collaboration among teams. The ideal candidate will have a rich background in product management and Salesforce administration, driving strategic initiatives to optimize delivery services. Join a forward-thinking company committed to redefining customer experiences and making a significant impact in the logistics landscape. If you are passionate about leveraging technology to improve operations, this is the perfect opportunity for you.

Benefits

Medical benefits

Equity options

Sign-on bonuses

Comprehensive financial benefits

Qualifications

• 5+ years of product management experience with strong Salesforce skills.
• Proven experience in project management and process improvement.

Responsibilities

• Lead Salesforce operations and drive process improvements.
• Manage stakeholder expectations and oversee technical programs.

Skills

Salesforce administration

Project management

Analytical capabilities

Cross-team coordination

Communication skills

Education

Bachelor's degree

Tools

Salesforce

Job description

Sr. Product Manager, Salesforce, Hub Delivery

Job ID: 2955230 | Amazon.com Services LLC

Amazon is looking for a Senior Product Manager with a strong delivery record and proven Salesforce management experience to lead day-to-day Salesforce operations and drive process improvement initiatives. This role requires Salesforce administration experience, as well as experience scoping and creating project plans, developing processes, driving execution, and communicating to senior management. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive Salesforce administration and product management experience, combined with deep analytical capabilities and a keen sense of innovation, to manage day-to-day responsibilities and lead complex projects from conception to completion.

Key job responsibilities

1. Develop and analyze complex Salesforce business processes, including data management and workflows.
2. Perform periodic and ad-hoc testing to ensure data accuracy and integrity in Salesforce.
3. Troubleshoot issues that arise with Salesforce applications and configurations.
4. Manage stakeholder and internal customer expectations for both technical and operational support.
5. Manage and coordinate technical programs across multiple geographies.
6. Monitor performance trends and recommend solutions.
7. Develop and maintain standards, policies, and standard operating procedures.
8. Create and maintain documentation, define best practices, and manage communications.
9. Oversee new user requirements, feature requests, and expansion.
10. Provide subject matter expertise for Salesforce platform, processes, and solutions.
11. Find opportunities to converge redundant efforts under a single-threaded model to improve speed and scale.
12. Identify scale blockers and parity gaps across the Hub Delivery program and work with relevant stakeholders to resolve.
13. Drive end to end management of assigned business goals.

About the team

At Amazon, we are working to be the most Customer-centric company on earth. A customer experience that we are constantly looking to take to a new level is how we fulfill and deliver customers' orders. We are doing so by building a world class last mile operation capable of exceeding the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and cost effectively as possible.

The Hub Delivery product allows local small businesses to partner with Amazon to provide flexible and cost-effective delivery service to delight customers globally. This is an emerging Amazon Logistics delivery channel, and is on an exponential growth trajectory globally. The Sr. Product Manager will lead day-to-day Salesforce operations and drive process improvement initiatives.

The Hub Delivery Partner program is part of Amazon's fast growing and always evolving rural and urban delivery program. We partner with customer obsessed small business owners who then deliver to Amazon customers. Our partners raise the bar for the delivery experience, in some of the most complex last mile scenarios!

BASIC QUALIFICATIONS

1. 5+ years of product or program management, product marketing, business development or technology experience.
2. Bachelor's degree or equivalent.
3. Experience owning/driving roadmap strategy and definition.
4. Experience with end to end product delivery.
5. Experience with feature delivery and tradeoffs of a product.
6. 5+ years of Salesforce product or administration management experience.

PREFERRED QUALIFICATIONS

1. Experience in influencing senior leadership through data driven insights.
2. Experience working across functional teams and senior stakeholders.
3. 10+ years of product management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit here.