Sr. Product Manager, QSR POS Modernization (REMOTE)

Vaco by Highspring; United States; Remote; USD 150,000 - 185,000; Full time

Job summary

An established industry player is seeking a Senior Product Manager to lead the modernization of their POS and payment technology stack. This fully remote role offers the chance to drive critical enterprise initiatives and manage high-value vendor relationships, enhancing both employee efficiency and guest satisfaction. Ideal candidates will possess deep QSR industry knowledge and experience with cloud-based POS platforms. Join a dynamic team dedicated to innovation and excellence in the fast-paced restaurant industry, where your contributions will directly impact the future of in-store digital experiences.

Qualifications

• 10+ years in Product Management, especially in restaurant tech.
• Experience with cloud-based POS implementations in QSR.

Responsibilities

• Define product vision for next-gen POS/KDS/Payments.
• Manage vendor relationships and oversee backlog.

Skills

Product Management

Cloud-based POS Platforms

Vendor Management

Agile Methodologies

Analytical Skills

Communication Skills

Education

Bachelor's degree in Computer Science

Bachelor's degree in Business Administration

Tools

Qu POS

Toast

Revel

Aloha

Job description

This range is provided by Vaco by Highspring. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$150,000.00/yr - $185,000.00/yr

Direct message the job poster from Vaco by Highspring

Senior Director, IT Direct Hire Talent Solutions @ Vaco by Highspring

LOCATION: Fully Remote

WORK LOCATION: Fully remote

JOB TYPE: Direct hire

SALARY: Based on Experience - Full package includes competitive base salary and comprehensive employee benefits

OVERVIEW

Vaco Dallas is partnering with a major Quick Service Restaurant (QSR) brand to hire a Senior Product Manager who will lead the modernization of their POS, KDS, and Payment technology stack. This is a fully remote, direct hire opportunity offering the chance to drive critical enterprise initiatives, steer strategic product roadmaps, manage high-value vendor relationships, and deliver next-generation in-store digital experiences. The organization is currently replacing its legacy POS with a cloud-based, enterprise-focused POS platform, requiring extensive customization and innovation to meet complex operational needs. The ideal candidate will bring deep QSR industry knowledge, strong experience in product management of cloud-based POS platforms (direct experience with Qu, Toast, Revel, or Aloha highly preferred), and a passion for driving technology transformations that elevate both employee efficiency and guest satisfaction.

KEY RESPONSIBILITIES

Strategic Road Mapping & Product Execution

• Define and communicate a clear product vision for next-generation POS/KDS/Payments, aligned to broader organizational goals.
• Build and continuously refine multi-phase roadmaps, balancing immediate enhancement needs with longer-term strategic initiatives.
• Serve as the primary liaison between internal stakeholders and the POS vendor, driving feature definition, prioritization, and delivery quality.
• Balance 50% backlog management (user stories, grooming, sprint planning) and 50% vendor partnership oversight.

Agile Delivery & Backlog Management

• Operate within a 2-week Agile sprint framework, craft actionable user stories, acceptance criteria, and sprint priorities.
• Leverage operational data from Qu systems to drive data-informed product decisions and prioritization.
• Collaborate closely with cross-functional teams (Operations, IT, Marketing, Finance) to capture business needs and align on solutions.
• Manage vendor performance and foster a collaborative working relationship with vendors product and engineering teams.
• Coordinate external vendor deliverables, ensuring alignment with contractual SLAs, milestones, and quality expectations.
• Partner on integration efforts for in-store loyalty programs, drive-thru innovations, and future custom kiosk solutions.
• Oversee POS system replacement and expansion efforts across multiple restaurant locations.
• Direct technical integration planning for order management, menu architecture, and store information access.
• Establish operational standards for monitoring, reliability (SLOs), and data observability across integrations.
• Support enhancements to meet evolving enterprise requirements beyond POS out-of-the-box capabilities.
• Champion exceptional user experiences for both team members and guests interacting with the new systems.
• Drive a continuous feedback loop from store-level and corporate stakeholders to ensure product-market fit.

Team Culture and Fit

• Team chemistry and interpersonal collaboration are critical success factors.
• Must be proactive, solutions-driven, and excited to partner with a fast-paced, innovative-driven team.

REQUIRED QUALIFICATIONS

Experience

• Minimum 10 years' experience in Product Management roles, preferably focused on enterprise restaurant technologies.
• 5+ years leading cloud-based POS/KDS/Payment implementations or replacements within the QSR space.
• Proven experience managing external vendors and balancing in-house and third-party development streams.
• Hands-on experience with backlog management, user story development, and Agile methodologies.
• Familiarity with POS integration to back-office systems and data reporting frameworks.

Skills

• Deep understanding of enterprise-level restaurant operations and technology needs.
• Skilled in strategic road mapping, vendor negotiation, user story creation, and cross-functional stakeholder management.
• Strong analytical mindset; ability to leverage platform data for informed decision-making.
• Superior communication skills, able to bridge technical and business teams seamlessly.
• High attention to detail with the ability to manage complex technical programs under tight timelines.

NICE-TO-HAVE

• Bachelor's degree in Computer Science, Business Administration, Information Systems, or related discipline.
• Direct experience with Qu POS is a significant bonus.
• Familiarity with other cloud-native POS solutions (e.g., Toast, Revel, Aloha) strongly preferred.
• Experience enhancing or customizing POS systems to fit enterprise-level requirements.
• Background working within large-scale Agile organizations and matrixed environments.

In our commitment to transparency throughout the hiring process, we provide a target annual base salary range of $150,000 - $185,000 + bonus for this position. The actual compensation offered will be determined based on factors such as (but not limited to) experience, work location, and skills. Additionally, this position is eligible for comprehensive benefits provided by the hiring employer.

BH ID: 445104

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Product Management

• Industries

  Restaurants

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