Sr. Product Manager - Patient Experience

Rula; Los Angeles (CA); Remote; USD 125,000 - 150,000; Full time

Job summary

A healthcare technology company is seeking a Senior Product Manager to enhance patient experiences in mental healthcare. The ideal candidate will have over 5 years of product management experience, strong communication skills, and a passion for improving care access. This role is fully remote for US candidates and offers comprehensive benefits, including generous time-off policies and health benefits.

Benefits

100% remote work environment

Comprehensive health benefits

401(k) plan access

Generous time-off policies

Employee Assistance Program

Qualifications

• 5+ years of product management experience, ideally in consumer-facing or marketplace products.
• Proven track record of using data and user insights to drive measurable improvements in user experience.
• Experience running A/B tests and applying statistical techniques.

Responsibilities

• Lead Patient Experience / Outcomes initiatives.
• Analyze data and partner with researchers to improve care.
• Collaborate across teams to ensure evidence-based improvements.

Skills

Data analysis

User insights

Excellent communication

Cross-functional leadership

Education

Bachelor’s degree in Computer Science or related field

Job description

Overview

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

We’re hiring a Senior Product Manager to lead Patient Experience / Outcomes at Rula—focused on making it easier for people to find, start, and stay engaged with high-quality mental health care. Day-to-day, you’ll dive deep into the patient journey, analyze data, and partner with researchers and clinicians to identify the biggest opportunities to improve care. You’ll lead a dedicated engineering team to design, launch, and measure product enhancements that remove friction, deepen engagement, and drive better health outcomes.

This role sits at the heart of our mission. The work you lead will directly impact thousands of patients by helping them access care more easily and stay in it long enough to see meaningful change. If you’re motivated by impact and energized by solving real-world problems in healthcare, we’d love to meet you.

Responsibilities

• Lead Patient Experience / Outcomes initiatives to simplify finding, starting, and staying engaged with high-quality mental health care.
• Dive deep into the patient journey, analyze data, and partner with researchers and clinicians to identify opportunities to improve care.
• Lead a dedicated engineering team to design, launch, and measure product enhancements that remove friction, deepen engagement, and drive better health outcomes.
• Collaborate across teams to ensure patient care improvements are evidence-based and scalable.

Required Qualifications

• 5+ years of product management experience, ideally in consumer-facing or marketplace products
• Proven track record of using data and user insights to drive measurable improvements in user experience and engagement
• Experience running A / B tests and applying statistical techniques to evaluate outcomes
• Excellent communication skills with the ability to articulate strategy, trade-offs, and decisions clearly across technical and non-technical audiences
• Demonstrated success in leading cross-functional teams, collaborating with engineering, design, clinical, and operations stakeholders

Preferred Qualifications

• Bachelor’s degree in Computer Science or a related technical field
• Experience working in a two-sided marketplace, with a strong understanding of supply and demand dynamics
• Prior experience in early-stage or high-growth startup environments
• Experience designing product solutions for highly sensitive, trust-dependent user experiences
• We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

Benefits

• 100% remote work environment (US-based only) with working hours to support a healthy work-life balance
• Attractive pay and benefits with full transparency of pay ranges regardless of location in the United States
• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA / HSA
• 401(k) plan access: Start saving for your future
• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care
• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
• Employee Assistance Program (EAP) for mental and physical health
• New hire home office stipend to set up your workspace
• Quarterly department stipend to fund team-building activities or in-person gatherings
• Wellness events and lunch & learns
• Community and employee resource groups to celebrate identity and foster belonging

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.