Sr. Product Manager, Operations & Automation

DNU_LE200 Starz Entertainment, LLC (inactive); Santa Monica (CA); On-site; USD 145,000 - 165,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Annual discretionary bonus

401(k) employer matching

Tuition reimbursement

Job summary

STARZ is seeking a Sr. Product Manager, Operations & Automation in Santa Monica to lead automation initiatives across Customer Care, Offers, Monetization, and Configuration Systems.

You will own backend and frontend product aspects, partner with engineering, design and marketing, and translate vague requirements into actionable plans using data-driven insights and rapid experimentation.

Qualifications

• 5+ years in engineering/product role, preferably OTT.
• Experience creating analytics reports and dashboards.
• Familiarity with analytics and data platforms such as Tableau, Google Analytics, SQL, and/or Data Studio.
• Experience working with engineering, design, and marketing teams.
• Desired experience with process flow and backend systems automation.
• Ability to juggle multiple projects and meet deadlines.
• Proven ability to set, measure, and iterate on KPIs and secondary metrics.
• Strong analytical skills with AB/multivariate testing experience.
• Obsessed with positive customer experience and accuracy across touchpoints.
• Seasoned in managing timelines and dependencies.

Responsibilities

• Devise, launch, test and optimize automation and workflow projects across domestic and international markets.
• Drive procurement and creation of tools for Customer Care, Programming, and Paid Acquisition teams.
• Enable cross-platform offers via an automation platform Surface and partner networks.
• Execute on an existing roadmap while prioritizing high-impact features.
• Collaborate with Product, UX and Engineering to deliver value-additive experiences that reduce costs and improve satisfaction.
• Conduct market research to understand OTT best practices and STARZ positioning relative to competition.

Skills

5+ years of experience in engineering/

Analytics reports and dashboards

Analytics platforms (Tableau, Google _

Cross-functional collaboration

KPIs and testing (A/B)

Customer experience focus

Timeline & dependency management

Tools

Tableau

Google Analytics

SQL

Data Studio

Job description

Job Description

The Sr. Product Manager, Operations & Automation is a data-driven product manager with proven digital experience to drive our Customer Care and Offers, Monetization, and Configuration Systems automation initiatives. Working under the direction of the Director, Product, this role will be responsible for execution and optimization of our automation systems, workflows, and overall personalization experiences. Specifically this includes customer response processing, and refining the new user offers backend systems. You will help our OTT channels develop and pursue business opportunities that support our incremental revenue and margin growth through internal development, inter-company and 3rd party vendor relationships. This role will be a blend of backend systems and frontend UI product ownership where the ability to support internal and external teams will be vital to success. This person will help boost STARZ OTT engagement and service optimization efforts, working closely with our programming, customer care, and product/engineering teams to plan out and maximize impact of feature automation projects that we run. The role requires a commitment to action-oriented analysis, the ability to take vague requirements and shape them into a detailed project plan and an attitude that anything is possible. You will have extensive experience with value-additive workflows. You will relentlessly innovate on behalf of internal and external customers, and actively participate in a strong culture of rapid experimentation, measurement, and iteration.

Responsibilities

• Devise, launch, test and optimize automation and workflow projects across domestic and international markets.
• Drive the procurement and creation of tools that empower Customer Care, Programming, and Paid Acquisition teams to streamline their work/processes.
• Enable effective management and promotion of cross-platform offers via an automation platform Surface and enable strategic partners who can help accelerate our growth.
• Execute on an existing roadmap while prioritizing the most impactful features.
• Collaborate with Product, UX, and Engineering teams to deliver products that deliver value-additive experiences that decrease costs and improve customer satisfaction.
• Conduct market research to understand best practices in the OTT space and where STARZ fits in relative to competition.

Qualifications & Skills

• 5+ years of experience in an engineering/product role, preferably in the OTT space.
• Experience creating analytics reports and dashboards.
• Familiarity with analytics and data platforms such as Tableau, Google Analytics, SQL, and/or Data Studio.
• Experience working with teams across organization including engineering, design, and marketing.
• Desired experience with process flow and backend systems automation.
• Excel at juggling multiple projects, staying organized and prioritizing deadlines.
• Proven ability to set, measure, and iterate on KPIs and secondary metrics.
• Strong analytical skills and proficiency in AB/multivariate testing with an ability to effectively turn reporting and analysis into insights and strategies.
• Obsessed with positive customer experience and accuracy across all touch points.
• Seasoned in managing timelines, delivery, dependencies, communication across teams.
• Comfortable in a data-driven business environment and able to pivot readily based on real-time data.
• Positive, people-oriented, and energetic attitude.

Compensation

$145,000-$165,000

About STARZ

STARZ (NASDAQ: STRZ) is the leading premium entertainment destination for women and underrepresented audiences, and home to some of the most popular franchises and series on television. STARZ offers a robust programming mix for discerning adult audiences, including boundary-breaking originals and an expansive lineup of blockbuster movies. STARZ is available across a wide range of digital OTT platforms and multichannel video distributors.

Benefits

• Full coverage – Medical, Vision, and Dental
• Annual discretionary bonus and merit increase
• Work/Life Balance – generous sick days, vacation days, holidays, and wellness days
• 401(k) company matching
• Tuition reimbursement (up to graduate degree)

EEO Statement

Starz is an equal employment opportunity employer. All employees and applicants are evaluated on the basis of their qualifications, consistent with applicable state and federal laws. In addition, Starz will provide reasonable accommodations for qualified individuals with disabilities. Starz will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and federal law.