Client Systems Engineer

LE200 Starz Entertainment, LLC; Greenwood Village (CO); On-site; USD 84,000 - 129,000; Full time

Job summary

STARZ is seeking a Client Systems Engineer to administer and advance Apple/macOS client environments across macOS, iOS, iPadOS, and tvOS. You will manage JAMF Pro/Connect and other endpoint technologies, collaborate with IT Support and Cybersecurity, and contribute to secure, reliable end-user computing.

The role spans Windows endpoints as well, with focus on deployment, patching, and lifecycle operations, including documentation and capacity planning for upgrades.

Qualifications

• Experience supporting Apple/macOS in an enterprise environment.
• Experience with JAMF Pro, JAMF Connect, or comparable Apple device management tools.
• Experience with enterprise endpoint management and MDM concepts.
• Knowledge of Microsoft Intune, Tanium, or similar tools.
• Experience with software packaging, deployment, and patch management.

Responsibilities

• Create, maintain, and deploy macOS configurations and updates using JAMF, Tanium, and other tools.
• Administer JAMF Pro and JAMF Connect in the Apple environment.
• Support lifecycle of macOS/iOS/iPadOS/tvOS devices.
• Troubleshoot Apple endpoint and configuration issues; perform root-cause analysis.
• Collaborate with IT Support and Cybersecurity to address vulnerabilities and ensure compliance.
• Design and improve client systems and endpoint management services.
• Create technical documentation and SOPs.

Skills

Apple/macOS support

JAMF Pro

JAMF Connect

MDM/endpoint management

Scripting (PowerShell/Bash)

Tools

JAMF Pro

JAMF Connect

Microsoft Intune

Tanium

Job description

Job Description

The Client Systems Engineer is responsible for the administration, engineering, deployment, and support of Apple/macOS client environments at Starz. This role supports device configuration and policy, application packaging and deployment, security and compliance, patch management, and lifecycle operations across macOS, iOS, iPadOS, and tvOS platforms. The engineer will administer and support endpoint management technologies, including JAMF Pro, JAMF Connect, Tanium, Microsoft Intune, and related client management platforms. While the primary focus of this position is the Apple ecosystem, the engineer will also work as part of the Client Systems team that supports Windows endpoints and related management technologies. The position works closely with IT Support, Cybersecurity, Infrastructure, and other technology teams to maintain a secure, reliable, and consistent end-user computing environment.

Roles & Responsibilities

• Create, maintain, and deploy automated macOS configurations, policies, applications, and software updates using JAMF, Tanium, and other endpoint management platforms.
• Administer and support JAMF Pro and JAMF Connect within the Apple environment.
• Support the configuration, management, and lifecycle of macOS, iOS, iPadOS, and tvOS devices.
• Troubleshoot complex Apple endpoint, application, authentication, configuration, and device management issues, including root-cause analysis of recurring incidents.
• Work collaboratively with IT Support and other technical teams to resolve escalated endpoint issues.
• Collaborate with Cybersecurity to identify and remediate endpoint security vulnerabilities and maintain security and compliance requirements.
• Assist with the design, implementation, and ongoing improvement of client systems and endpoint management services.
• Create and maintain technical documentation, standard operating procedures, configuration standards, and support documentation.
• Evaluate new technologies and provide recommendations for improving endpoint management, security, automation, and the end-user experience.
• Assist with capacity planning, platform upgrades, migrations, and lifecycle initiatives across Apple and Windows client environments.
• Package, test, deploy, and maintain applications, operating system updates, and third-party software updates for Apple and Windows endpoints.
• Support Microsoft Intune, Tanium, and other endpoint management technologies as needed.
• Maintain effective communication with vendors, technical teams, and business users in support of assigned projects and operational activities.
• Participate in endpoint technology projects, including testing, implementation, deployment, change management, and operational transition.
• Participate in an on-call rotation as an escalation point of contact to respond to and manage after-hours incidents as needed.

Qualifications & Skills

• Experience supporting and administering Apple/macOS devices in an enterprise environment.
• Experience with JAMF Pro, JAMF Connect, or comparable Apple device management technologies.
• Experience with enterprise endpoint management and desktop engineering technologies, including Mobile Device Management (MDM) concepts and platforms.
• Working knowledge of Microsoft Intune, Tanium, or similar endpoint management technologies.
• Experience with software packaging, application deployment, and software delivery methodologies.
• Experience with enterprise operating system and application patch management.
• Working knowledge of Microsoft Active Directory, Group Policy, Microsoft Entra ID, and enterprise identity and authentication concepts.
• Understanding of endpoint security, vulnerability remediation, configuration management, and compliance practices.
• Familiarity with scripting or automation technologies such as PowerShell, Bash, or similar tools.
• Strong troubleshooting and analytic skills, with the ability to independently investigate and resolve complex technical issues.
• Strong written and verbal communication skills, with the ability to communicate technical information to both technical and non-technical audiences.
• Strong customer service skills and the ability to work effective with end users, IT Support, engineering teams, and vendors.
• Ability to work independently while collaborating effectively within a broader infrastructure and client engineering team.
• Familiarity with virtualized and cloud-based computing environments.

Qualifications & Skills

$83,500 - $129,300

About STARZ

STARZ (NASDAQ: STRZ) is the leading premium entertainment destination for women and underrepresented audiences, and home to some of the most popular franchises and series on television. STARZ offers a robust programming mix for discerning adult audiences, including boundary-breaking originals and an expansive lineup of blockbuster movies, and is embodied by its brand positioning “We’re All Adults Here.” Complementary to any platform or service, STARZ is available across a wide range of digital OTT platforms and multichannel video distributors and is a bundling partner of choice. STARZ is powered by an industry-leading advanced technology, data analytics and digital infrastructure and the highly rated and first-of-its-kind STARZ app.

Benefits

• Full Coverage – Medical, Vision, and Dental
• Annual discretionary bonus and merit increase
• Work/Life Balance – generous sick days, vacation days, holidays, and wellness days
• 401(k) company matching
• Tuition Reimbursement (up to graduate degree)

EEO Statement

Starz is an equal employment opportunity employer. All employees and applicants are evaluated on the basis of their qualifications, consistent with applicable state and federal laws. In addition, Starz will provide reasonable accommodations for qualified individuals with disabilities. Starz will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and federal law.

About STARZ

STARZ (NASDAQ: STRZ) is the leading premium entertainment destination for women and underrepresented audiences, and home to some of the most popular franchises and series on television. STARZ offers a robust programming mix for discerning adult audiences, including boundary-breaking originals and an expansive lineup of blockbuster movies, and is embodied by its brand positioning “We’re All Adults Here.” Complementary to any platform or service, STARZ is available across a wide range of digital OTT platforms and multichannel video distributors, including cable operators, satellite television providers, and telecommunications companies. In February 2021, STARZ launched #TakeTheLead, a multi-faceted and innovative inclusion initiative expanding its existing efforts to improve representation on screen, behind the camera and throughout the company.