Sr Product Manager – Global Service Portfolio

BD; Milpitas (CA); On-site; USD 143,300 - 236,500; Full time

Job summary

BD is looking for a Sr Product Manager for the Global Service Portfolio located in Milpitas, California. This role is crucial for owning the end-to-end lifecycle of service offerings, shaping strategies, and leading cross-functional teams. A Bachelor’s degree and 6-9 years of experience in product management or similar roles are essential. The position promises a competitive salary range of $143,300 to $236,500 annually and encourages innovation in service offerings and customer value enhancement.

Qualifications

• 6-9 years of experience in product management, service marketing, or portfolio management.
• Demonstrated experience owning end-to-end product or service lifecycles.
• Experience working in global, cross-functional environments.

Responsibilities

• Owns the global service portfolio covering service contracts and customer training.
• Develop and maintain a global service portfolio strategy.
• Define and evolve service packaging and pricing strategies.

Skills

Analytical skills

Stakeholder influence

Product lifecycle management

Cross-functional collaboration

Education

Bachelor's degree in life sciences, engineering, business, or related field

Advanced degree

Job description

Sr Product Manager – Global Service Portfolio

Role Summary

The Sr Product Manager of Service is accountable for the Global Service Portfolio and owns the end‑to‑end lifecycle of service offerings across all Waters Biosciences instruments. This role is responsible for defining and delivering service portfolio strategy, roadmaps, and commercialization plans that drive service revenue growth and customer value throughout the entire service offering lifecycle. Operating with significant autonomy and influence, the role partners cross‑functionally to deliver scalable and differentiated service solutions aligned to Waters Biosciences instrument strategy.

Scope & Decision Rights

Portfolio Ownership

• Owns the global service portfolio across Waters Biosciences Instruments, covering service contracts, billable services, warranties, customer training, and custom services.
• Accountable for the full service lifecycle: new service offering development, launch, sustaining improvement, sunset and end of service.
• Responsible for dynamic pricing strategy that supports revenue and volume growth.

Decision Rights

• Approves service offering requirements, positioning, and lifecycle transitions (e.g., launch, enhancement, sunset), within established governance.
• Recommends pricing and packaging strategies in partnership with Finance, Legal, and Commercial leadership.
• Establishes metrics, targets, and performance reviews for the service portfolio.

Influence Without Direct Authority

• Influences global and regional stakeholders across Service, Commercial, Marketing, Finance, Engineering, Operations, Digital/IT, Quality, and Regulatory.
• Partners with regional leaders to align global service portfolio strategy with regional go‑to‑market execution.

Key Responsibilities

• Develop and maintain a global service portfolio strategy aligned to Waters Biosciences instrument platform strategies and long‑term business objectives.
• Own the multi‑year service roadmap, balancing growth opportunities, customer needs, operational feasibility, and instrument platform lifecycle considerations.
• Define and evolve service packaging and pricing strategies to drive attachment, renewal, upsell, and adoption.
• Lead end‑to‑end lifecycle governance, including launches, enhancements, and planned retirement of service offerings.
• Partner with Global Product Management and R&D to align service readiness with instrument development, releases, and installed‑base strategy.
• Translate Voice of Customer (VOC), voice of regions, field insights, and competitor & market data into actionable service portfolio improvements and innovation opportunities.
• Collaborate with Service Operations and Field Service to ensure offerings are operationally scalable, supportable, and margin‑aligned.
• Partner with Finance to model and manage service revenue growth, gross margin, and pricing scenarios.
• Establish and monitor portfolio performance analytics, using KPIs to identify risks, opportunities, and corrective actions.
• Align with Legal, Quality, and Regulatory partners to ensure service offerings meet contractual, regulatory, and compliance requirements.
• Provide executive‑ready updates and recommendations, supporting portfolio reviews, investment decisions, and governance forums.

Measures of Success

• Service contract attachment rate across Waters Biosciences instrument platforms
• Year‑over‑year service revenue growth
• Gross margin performance of the service portfolio
• Installed‑base penetration of service offerings
• Adoption and utilization of highest service offers
• Timeliness and quality of portfolio launches and lifecycle transitions
• Regional alignment to global service strategy and roadmap execution

Required Qualifications

• Bachelor’s degree in life sciences, engineering, business, or related field required; advanced degree a plus.
• 6‑9 years of experience in product management, service marketing, or portfolio management required, preferably in complex instruments, medtech, or life sciences.
• Demonstrated experience owning end‑to‑end product or service lifecycles with measurable commercial outcomes required.
• Strong analytical skills with experience using data to define strategy, pricing, and portfolio decisions.
• Proven ability to influence stakeholders and lead through complexity without direct authority.
• Experience working in global, cross‑functional environments.

Preferred Qualifications

• Experience with service‑based business models, including contracts, lifecycle services, or aftermarket offerings.
• Operates as a strategic thought partner to global and regional leaders across Service, Commercial, and Product organizations.
• Familiarity with regulated environments (e.g., medical devices, diagnostics, life sciences tools).
• Experience partnering with regional commercial teams on global‑to‑local execution.
• Exposure to digital‑enabled service offerings or data‑driven service models.

Primary Work Location

USA CA - Milpitas 135

Salary Range Information

$143,300.00 - $236,500.00 USD Annual

Equal Opportunity Employer Statement

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.