Sr. Product Manager, Falcon Complete (Remote)

CrowdStrike Inc.; Bismarck (ND); Remote; USD 125,000 - 180,000; Full time

Benefits offered by this job

Market compensation

Wellness programs

Vacation & holidays

Parental leave

Professional development

Employee networks

Office culture

Great Place to Work Certified

Job summary

CrowdStrike, a global cybersecurity leader, is seeking a Senior Product Manager for Falcon Complete's internal tooling. You will shape the roadmap for AI-native investigation, triage, ticketing and analyst workbench, collaborating with SOC operations, engineering, and leadership.

You will translate analyst workflows into robust product requirements, drive AI-enabled automation, and balance 24/7 security needs with a durable product roadmap to improve detection, response, and customer outcomes.

Qualifications

• 5+ years of product management experience, ideally with exposure to security operations, MDR/SOC tooling, case management systems, or other internal/operational platforms.
• Strong understanding of security operations workflows, detection triage, investigation, and incident response, and what makes tooling effective for analysts working at scale.
• Experience partnering with internal, operationally-focused stakeholders to define and prioritize a roadmap.
• Excellent communication skills, both verbal and written, with the ability to translate operational needs into clear product requirements for engineering and leadership.
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Responsibilities

• Define and drive the product strategy, roadmap and delivery for Falcon Complete's internal tooling, including AI-native investigation and triage, ticketing/case management, and the analyst workbench.
• Partner with operations leaders and analysts to understand day-to-day workflows and translate them into clear product requirements.
• Lead initiatives applying AI and automation to reduce analyst cycles and improve response times.
• Collaborate with engineering to prioritize, build, and ship features improving detection triage and case workflows.
• Define and track metrics showing tooling impact on productivity and customer outcomes.
• Engage with internal stakeholders to gather feedback on releases and shape future direction.
• Work in a high-performing, collaborative team environment.

Skills

Product management

Security operations

SOC tooling

AI in product

Cross-functional leadership

Tools

Ticketing systems

Case management

Workflow automation

AI tooling

Job description

USA - Remote

Full time

R30407

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

Falcon Complete is CrowdStrike's Managed Detection and Response (MDR) service, and it runs on a set of purpose-built internal tools that our analysts depend on every hour of every day. We're seeking an experienced, technical Senior Product Manager to drive the product strategy and roadmap for the internal platforms that power Falcon Complete's operations - including our AI-native investigation and triage tooling, customer ticketing and case management systems, and the analyst workbench used to detect, investigate, and respond to threats at scale.

This is an internal-facing, operations-focused Product Management role. You will be the product voice of the SOC, Falcon Complete analyst and customer excellence teams, translating their workflow needs into a roadmap that improves detection & response speed, investigation quality, analyst efficiency, and customer outcomes. Here, your customers are the analysts, engineers, and operational leaders who deliver the service. You will work in close coordination with the Global Senior Manager, Product Management for Falcon Complete, and with Falcon Complete senior leadership, to ensure the internal capabilities roadmap converges into the broader Falcon Complete vision and strategy.

You will work closely with engineering, data science, Falcon Complete operations leadership, analysts, security advisors, and other product managers across the platform to define and deliver tooling that scales MDR operations without sacrificing quality. The successful candidate will be comfortable balancing the urgency of a 24/7 security operations environment with the discipline of a durable product roadmap, and will know when to drive decisions independently versus when to loop in senior stakeholders for alignment.

What You'll Do:

• Define and drive the product strategy, roadmap and delivery for Falcon Complete's internal tooling, including AI-native investigation and triage, ticketing/case management, and the analyst workbench, in coordination with the Global Senior Manager, Product Management for Falcon Complete and senior leadership to ensure alignment with overall Falcon Complete product strategy

• Partner closely with Falcon Complete operations leaders and analysts to deeply understand their day-to-day workflows, pain points, and unmet needs, and translate them into clear product requirements

• Act as the product leader for initiatives that apply AI and automation to reduce analyst cycles, accelerate investigation and response times, and improve consistency of service delivery

• Partner with engineering to prioritize, build, and ship features that improve detection triage, case workflows, operational reporting, and customer experiences

• Define and track metrics that demonstrate the impact of tooling improvements on analyst productivity, response time, and customer outcomes

• Engage with Falcon Complete operations, support, and other internal stakeholders to gather feedback on recent releases and shape future direction

• Work on a team of high-performing professionals in a highly collaborative environment

What You'll Need:

• 5+ years of product management experience, ideally with exposure to security operations, MDR/SOC tooling, case management systems, or other internal/operational platforms

• Strong understanding of security operations workflows, detection triage, investigation, and incident response, and what makes tooling effective for analysts working at scale

• Experience partnering with internal, operationally-focused stakeholders (as opposed to purely external customers) to define and prioritize a roadmap

• Excellent communication skills, both verbal and written, with the ability to translate operational needs into clear product requirements for engineering and leadership

• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes

• Track record of planning short- and long-term technology direction in a collaborative fashion, gaining consensus and buy-in from key stakeholders

• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Bonus Points:

• Practitioner experience as a security analyst, incident responder, or in a SOC/MDR environment

• Experience building or managing internal tools, case management platforms, or workflow automation products

• Familiarity with AI/ML-driven triage, detection, or investigation assistance tooling

• Experience with ticketing systems and case management platforms used in security operations

This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.

Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [e-mail] for further assistance.

Find out more about your rights as an applicant. (http://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

CrowdStrike participates in the E-Verify program.

Notice of E-Verify Participation (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)

Right to Work

CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $125,000 - $180,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.

For detailed information about the U.S. benefits package, please click here (http://crowdstrike.wd5.myworkdayjobs.com/crowdstrikecareers/page/a78c53e64ec61001f47d48a4699e0000) .

Expected Close Date of Job Posting is:12-14-2026

CrowdStrike was founded in 2011 to fix a fundamental problem: The sophisticated attacks that were forcing the world’s leading businesses into the headlines could not be solved with existing malware-based defenses. Founder George Kurtz realized that a brand new approach was needed - one that combines the most advanced endpoint protection with expert intelligence to pinpoint the adversaries perpetrating the attacks, not just the malware.

There's much more to the story of how Falcon has redefined endpoint protection but there's only one thing to remember about CrowdStrike: We stop breaches.