Sr. Product Manager - Core Services

Kindredventures; South San Francisco (CA); On-site; USD 170,000 - 200,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401k match

Stipend for phone & wifi

Vacation & holidays

Parental leave

Cancer resources

Job summary

Color seeks a Senior Product Manager to own the Core Services platform, the foundation powering Color’s operations. You will shape the product strategy, drive onboarding, billing, eligibility, and authentication, and scale lab and fulfillment systems.

This role partners with Customer Success, Sales, Finance, Legal, Implementations, Product, Engineering, and Design, leading cross-functional teams to deliver high-impact, AI-enabled workflows that reduce friction and accelerate time-to-value.

Qualifications

• 5+ years of product management experience focusing on business operations platforms or internal tooling.
• Excellent communication, able to break down complex topics for diverse audiences.
• Experience building complex operational workflows (billing, eligibility, onboarding, configuration).
• Experience working with subject matter experts and complex stakeholders.
• Ability to lead cross-functional initiatives with multiple teams.
• Ability to work with engineers on interfaces, data modeling, events, etc.
• Track record delivering high-impact solutions with urgency.
• Experience and enthusiasm for AI as an productivity unlock.
• Highly collaborative and team-oriented.
• Drive to learn, iterate, and adapt quickly.

Responsibilities

• Create the next-generation vision for the Core Services platform aligned with AI-driven efficiency.
• Drive strategy and roadmap for Core Services, including customer implementations and billing.
• Lead integration of AI to automate workflows and accelerate time-to-value.
• Lead cross-functional teams to improve operational efficiency and scalability.
• Enable self-service and AI builder capabilities while maintaining safety.
• Provide thought leadership on automation and platform extensibility.
• Collaborate with execs and stakeholders to balance experience and efficiency.
• Define and track metrics for onboarding, efficiency, and reliability.
• Champion Color’s culture and lead by example.

Skills

5+ years product management

Excellent communication

Operational workflows

Stakeholder management

Cross-functional leadership

Technical problem solving

Urgent, high-impact delivery

AI experimentation

Collaborative teammate

Rapid learning & adaptability

Tools

AI tools

Job description

Color is revolutionizing cancer care with the nation’s first Virtual Cancer Clinic, delivering high-quality, physician-led multidisciplinary care across all 50 states. Our innovative, guideline-based approach spans cancer screening, risk assessment, prevention, diagnosis, treatment support, and survivorship. In addition to personalized direct medical care, our services include cancer genetics risk assessment, nutrition, mental health support and at-home cancer screening diagnostics. Using technology-driven, patient-centric solutions, Color is transforming how employers, unions, health plans, and governments address cancer. Color’s goal is to close critical cancer care gaps, improve cancer outcomes, and guide patients with empathy through their healthcare journeys.

The Role:

We are seeking a Senior Product Manager to own our Core Services platform- the foundational infrastructure and user experience powering Color’s business operations. This platform drives our end to end customer implementations, lab and fulfillment operations, and underlying core services (such as authentication). This role is responsible for driving the product strategy and roadmap for the next generation of our business-enabling platform- making it faster and easier to onboard customers, configure products, manage billing and eligibility, and operate our lab and fulfillment systems at scale. This is a highly cross-functional role that will partner closely with Customer Success, Sales, Finance, Legal, Implementations, Product, Engineering, and Design.

This role is ideal for someone who is both strategic and pragmatic- someone who thrives tackling complex problems to provide urgent solutions to today’s issues while building the reliable, scalable systems that lets the business move fast. We are looking for someone who will lead the integration of AI into both how we build and what we build. Success in this role means enabling Color to scale its business operations- reducing friction for customers, accelerating implementation timelines, and building the platform reliability and self-service capabilities that the company depends on.

How You'll Contribute:

• Create the next-generation vision for the Core Services platform in alignment with Color’s goals and vision to leverage AI to drive business efficiency and customer success

• Drive the strategy and roadmap for Core Services, including customer implementations, billing, eligibility, contract configuration, fulfillment, lab systems, and authentication

• Lead the integration of advanced technologies- deeply embedding AI to automate operational workflows, reduce manual effort, and accelerate customer time-to-value

• Lead a cross-functional team to deliver product changes that meaningfully improve operational efficiency, customer satisfaction, and Color’s ability to scale

• Leverage, advocate for and enable self-service and “AI builder” capabilities, while maintaining the flexibility, integrity, and safety of our systems

• Provide thought leadership on novel approaches to business automation, self-service configuration, and platform extensibility

• Collaborate and drive alignment with execs, business operations leaders, customers, and cross-functional stakeholders to balance customer experience, operational efficiency, and business goals

• Collaborate with data teams to define and track metrics that measure the impact of the Core Services platform on operational efficiency, customer onboarding, and system reliability

• Champion Color’s culture and lead by example- we work hard and also have fun doing it!

Our Ideal Candidate Will Have

• 5+ years of product management experience, preferably with a focus on business operations platforms, internal tooling, or customer-facing implementation and configuration systems

• Excellent communication skills- able to break down complex topics and adjust to the audience

• Experience building complex operational workflows or business platforms (e.g., billing, eligibility, customer onboarding, or configuration systems)

• Experience working with subject matter experts users and complex stakeholder groups

• Demonstrated ability to lead cross-functional initiatives including multiple teams with different functions

• Demonstrated ability to dive into highly technical problems alongside engineers (interfaces, data modeling, events, etc.) and influence the solution design choices

• Demonstrated ability to deliver highly impactful solutions with urgency

• Demonstrated experience and enthusiasm for using and experimenting with AI and emerging technologies as an unlock in daily team productivity

• Highly collaborative and shows up as a strong teammate within product and the company as a whole

• A drive to learn, iterate, and adapt quickly to deliver the best outcomes for our customers and business in a dynamic environment

Nice to Have:

• Experience with eligibility file standards (EDI 834) or healthcare billing and claims systems

• Experience building or integrating AI-enabled products

• Experience consolidating fragmented systems into unified platforms

• Proficiency in SQL

Possible Projects To Contribute To:

• Customer Implementation Platform: building self-service and automated tooling to reduce manual effort in customer onboarding, product configuration, and contract setup- accelerating time-to-launch and enabling the operations team to scale without headcount.

• Eligibility and Billing Modernization: unifying eligibility file ingestion, member management, and billing infrastructure into a reliable, auditable system that reduces errors, accelerates reconciliation, and surfaces actionable data to Finance and Operations teams in real time.

What We Offer:

• Competitive salary

• Comprehensive medical, dental, vision, life, and disability benefits

• 401k match

• Monthly phone and wifi stipend for employees, annual ergonomic stipend

• Generous vacation policy, paid holidays and company-wide recharge days

• Equal paid parental leave for birthing and non-birthing parents

• Free cancer screening and prevention resources for employees and their adult dependents

Base Salary Range:

$170,000 - 200,000/yr

The actual base pay is dependent upon many factors, such as: work experience, market data, skills, geographic location, and business need. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity and benefits.

Color prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. Color conforms to the spirit as well as to the letter of all applicable laws and regulations. We are also committed to providing reasonable accommodations for qualified applicants with disabilities in our recruitment process.