Sr. Product Manager – Client360 (C360)

Northern Trust; Chicago (IL); On-site; USD 114,500 - 194,700; Full time

Job summary

Northern Trust in Chicago is seeking a Senior Product Manager for the Client360 portfolio to lead strategy, roadmap, and execution across Wealth Management platforms, ensuring a connected view of client data and households. The role requires collaboration with Technology, Data, and Operations while guiding staff and shaping product outcomes.

You will drive adoption, manage risks, and deliver measurable business value, with senior leadership guidance and ongoing stakeholder engagement.

Qualifications

• Excellent oral and written communication skills.
• Knowledge of client data management and relationship structures.
• Leadership and stakeholder management experience.
• Experience in product management lifecycle and roadmap.
• Familiarity with regulatory and risk considerations in wealth management.

Responsibilities

• Develop market insights by evaluating industry trends, client needs and evolving advisor workflows.
• Define strategy and roadmap for Client360 capabilities and value proposition.
• Lead product delivery with cross-functional teams including Technology, Data, and Operations.
• Provide sales support and participate in industry events to drive adoption.
• Track KPIs, post-launch performance and refine offerings based on data.

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Job Title

Sr. Product Manager – Client360 (C360)

Job Description Summary

Responsible for executing the strategy of the Client360 product portfolio as outlined by the Lead Product Manager, Product Executive and Head of Product Management for the business unit. Responsible for Product Management Lifecycle activities such as evaluating industry trends, identifying opportunities, defining business capabilities, and driving the delivery of strategic outcomes. The Senior Product Manager will lead the strategy, roadmap, and execution of Client360 capabilities that enable a consistent, connected view of client information across Wealth Management platforms. Acts as a resource for direction, training and guidance for less experienced staff.

Major Duties

• Develop market insight by evaluating industry trends, client needs, and evolving advisor and partner workflows
• Formulate strategy for the group by aligning cross functional teams, uncovering opportunities and determining life cycle states
• Shape the value proposition, develop the business case and define the marketing mix model as part of the new product planning process
• Lead in introducing new products to the market by securing regulatory approvals, publishing marketing material and conducting sales training
• Assess industry movement and refine value based pricing post the launch of new product
• Attend and present at industry events and publish in industry publications
• Provide sales support including presenting at client and prospect meetings
• Create strategies for cross-program coordination and go-to market rollouts
• Carries out complex initiatives involving multiple disciplines and/or ambiguous issues
• Displays a balanced, cross-functional perspective, liaising with the business to improve efficiency, effectiveness and productivity
• Conducts post launch audits, tracks product success, analyses P&L, metrics, KPIs, and makes recommendations for improvements to promotional programs
• Define and execute the product roadmap for Client360 capabilities, including client and household representations, relationship structures, ownership models, and related client data domains
• Partner with Technology, Data, Operations, and business stakeholders to deliver scalable Client360 capabilities that improve data consistency, usability, and business outcomes
• Drive alignment across platforms to reduce duplication, improve data quality, and enable a consistent representation of clients across Wealth Management
• Identify and manage cross-team dependencies, integration points, and delivery risks across data, platform, and experience workstreams
• Leverage qualitative and quantitative insights to prioritize enhancements, measure product success, and drive adoption of Client360 capabilities

Knowledge

• Excellent oral and written communication skills are required. Proficient in constructing/overseeing logical and conclusive presentations, distilling complex subject matter into management‑ready materials
• Knowledge of all products or business areas within an umbrella, mastery of 2-4+ and/or SME ability in 1+ and a strong understanding of client needs and how this impacts the product development agenda/roadmap
• Excellent in building key relationships, influencing and negotiating with clients, partners and leaders across multiple disciplines
• Program or project management experience is advantageous; planning, analysis, design and governance
• Knowledge of business strategy development is necessary to provide long term planning and to manage the profitability/performance of a major business segment
• Leadership and organizational skills are required to determine the Business Unit's goals, resources needed, and to assess and develop the skills of staff
• Strong understanding of client data management, relationship structures, householding, data governance, and cross-platform product capabilities
• Knowledge of enterprise data products, shared data models, integrations, and data‑driven product development practices
• Understanding of regulatory, compliance, operational, and risk considerations related to client data and Wealth Management platforms

Experience

• A College or University degree and/or relevant proven work experience is preferred.

Salary Range

$114,500 - 194,700 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well‑being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment‑based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.

When you join the Northern Trust team, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.