Sr Product Manager, Agentic AI Platform

DocuSign, Inc.; San Francisco (CA); Hybrid; USD 146,400 - 235,375; Full time

Benefits offered by this job

Bonus plan

RSUs

Job summary

DocuSign is seeking a Senior Product Manager for the AI Platform to define the strategy and roadmap for the foundational AI platform powering the Intelligent Agreement Management ecosystem. You will lead platform capabilities that enable product teams to build, deploy, and scale AI assistants, autonomous agents, and intelligent workflows across global markets.

You will collaborate with Engineering, Applied AI, Design, Data Science, and Product leaders to shape the future of DocuSign's AI

Qualifications

• 8+ years of experience in Product Management.
• 5+ years in enterprise SaaS software, Al platform or document intelligence domain.
• BS or MS in Computer Science, Engineering, or related technical field (MBA preferred).
• Experience in building enterprise‑grade AI-powered experiences and AI agent products.
• Experience defining metrics and leading AI platform products.
• Experience leading cross‑functional collaboration across product, engineering, design teams.
• Experience leveraging qualitative and quantitative feedback.

Responsibilities

• Define the long‑term vision, strategy, and roadmap for DocuSign's AI Platform, enabling AI innovation across IAM.
• Lead platform initiatives with product orgs (B2I, CLM, IAM) delivering shared investments to accelerate AI adoption.
• Drive DocuSign's global AI strategy for enterprise readiness and international expansion.
• Build foundational admin platform interface for AI assistants and autonomous agents, including observability and knowledge integration.
• Define enterprise usage framework including administrative controls, policy management, and governance.
• Shape strategy for multi‑model AI platform, integrating frontier models with quality and cost optimization.
• Partner with Engineering and Applied AI to define platform architecture and long‑term infrastructure.
• Establish platform metrics for adoption, quality, reliability, and customer value.
• Engage with enterprise customers and stakeholders to translate AI needs into scalable platform capabilities.
• Influence executive leadership with clear product vision and measurable business outcomes.

Skills

Product Management

Enterprise SaaS

Al platform

Metrics

Cross-functional collaboration

Qualitative & quantitative feedback

Education

BS in Computer Science or Engineering

MS in Computer Science or Engineering

MBA preferred

Job description

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Senior Product Manager for the Al Platform, you will define the strategy and roadmap for the foundational Al platform powering the next generation of Docusign's Intelligent Agreement Management (IAM) platform. You will lead the platform capabilities that enable product teams across Docusign to build, deploy, and scale trusted Al assistants, autonomous agents, and intelligent agreement workflows. You will partner with Engineering, Applied Al, Design, Data Science, and Product leaders to shape the future of Docusign's Al ecosystem-from customer agent administrative management to multi-model Al infrastructure, global Al expansion, and Al platform capabilities. Your work will accelerate Al innovation across the company. This is a highly cross‑functional role with significant influence across Docusign's Al strategy, driving the platform that powers Al experiences used by millions of customers worldwide.

This position is an individual contributor role reporting to the Director, Product Management.

Responsibility

• Define the long‑term vision, strategy, and roadmap for Docusign's Al Platform, establishing the core capabilities that enable Al innovation across the Intelligent Agreement Management platform

• Lead company‑wide Al platform initiatives in partnership with product organisations including B2I, CLM, IAM, and other teams, delivering shared platform investments that accelerate Al adoption while reducing duplicated engineering effort

• Drive Docusign's global Al strategy enabling Al globalization and delivering enterprise‑ready Al experiences across international markets

• Build the foundational customer admin platform interface for Al assistants and autonomous agents, including observability, knowledge integration, extensibility, and that enable teams to rapidly build new Al experiences

• Define the enterprise usage framework for Al, including administrative controls, policy management, usage governance, MCP integration, compliance, and configurable platform controls required by enterprise customers

• Shape the strategy for Docusign's multi‑model Al platform, enabling seamless integration of frontier foundation models while optimizing quality, performance, reliability, latency, and cost

• Partner closely with Engineering and Applied Al to define platform architecture, technical investments, and long‑term Al infrastructure strategy

• Establish platform metrics that measure adoption, quality, reliability, and customer value, using data and experimentation to continuously improve Al capabilities

• Engage directly with enterprise customers and internal stakeholders to translate emerging Al needs into scalable platform capabilities

• Influence executive leadership and cross‑functional teams through clear product vision, strategic roadmaps, and measurable business outcomes

Job Designation

Hybrid: Employee divides their time between in‑office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in‑office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 8+ years of experience in Product Management

• 5+ years of experience in enterprise SaaS software, Al platform or Document intelligence management domain

• BS or MS in Computer Science, Engineering, or a related technical field (MBA preferred)

• Experience in building enterprise‑grade Al‑powered experiences and Al agent products

• Experience defining metrics and leading Al platform products

• Experience leading cross‑functional collaboration across product, engineering, design team

• Experience leveraging qualitative and quantitative feedback

Preferred

• Experience with Al platform product management

• Familiarity with agreement lifecycle management, legal tech, or document platforms

• Experience with document management systems

• Track record of driving product strategy from vision through successful execution

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job‑related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $146,400.00 - $235,375.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre‑established sales goals. Non‑Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life‑changing events

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [e-mail].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [e-mail] for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can‑do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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