Sr. Product Manager

AlertMedia; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

AlertMedia seeks a Senior Product Manager to lead the strategy and development of new AI capabilities that help organizations coordinate complex critical-event response workflows. You will take the product from zero to one—turning customer needs into trusted automation and collaborating with Engineering and Design to prototype, ship, and scale new solutions.

You will build deep understanding of security, safety, and operations teams, interview customers, and translate insights into a practical

Responsibilities

• Understand customer and market needs for security, safety, business continuity, IT and operations roles.
• Interview customers and prospects to identify problems and opportunities.
• Translate problems into clear product requirements and roadmap ideas.

Job description

Do work that matters.At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact, and respond with confidence. We believe building resilience should be simpler—and it starts with bringing critical information and workflows together in one unified platform.

Our core values drive us in our important mission of keeping people safe informed:

• We’re humans not robots
• Customers always come first
• We work better together
• Simplicity is our strength
• Our reputation is priceless
• Hard work pays off

As one of the fastest growing SaaS start-upcompanies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand.

AlertMedia is looking for a Senior Product Manager to lead the strategy and development of new AI capabilities that help organizations coordinate complex critical-event response workflows. This person will take the product from zero to one—turning customer needs into trusted automation and partnering with Engineering and Design to rapidly prototype, ship, and scale new solutions.

Who You Are:

• You have built products that turn scattered, manual work into something coordinated and dependable. You have watched capable people stitch together tools, tabs, and checklists by hand to get through a high-stakes process — and you have felt the pull to replace that friction with software that simply does the right next thing. You know the difference between automation that earns trust and automation that gets in the way.
• Now you want to do that at scale, for thousands of teams, on a product being built from the ground up. You are curious about how customers actually work rather than how they say they work, comfortable making decisions with imperfect data, and energized by taking a blank page and shipping something real. You are as interested in the operator’s daily reality as you are in the roadmap that serves it.
• When a critical event unfolds, the hard part is rarely knowing that something happened — it is coordinating the many steps, people, and systems that have to move in the right order, quickly, and often all at once. AlertMedia is transforming how organizations turn response into action, and you will own how we build it.

What You Get To Do Every Day:

Customer and Market Understanding

• Develop deep expertise in the personas we serve — security, safety, business continuity, IT, and operations leaders, and the responders who execute when something goes wrong — including how their work is structured, staffed, measured, and escalated.
• Interview customers and prospects continuously. Run discovery conversations, workflow walk-throughs, and feedback sessions that produce specific problem statements rather than feature requests.
• Maintain a clear, current view of the problems we solve well today, the opportunities to solve problems b