Sr. Product Manager

Circle K; Charlotte (NC); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Collaborative and innovative culture

Global scale experience

Investment in transformation

Job summary

Circle K is looking for a Senior Product Manager in Charlotte, NC to lead the vision, strategy, and delivery of a next-generation checkout platform.

This role encompasses cross-functional leadership across payments, loyalty, and merchandising while focusing on building a customer-friendly experience. Ideal candidates will have over 7 years in product management and a strong background in POS systems.

Join Circle K in shaping the future of convenience retail as they embark on this transformational journey.

Qualifications

• 7+ years of product management experience, including ownership of complex platforms.
• Strong experience with POS systems and transactional systems.
• Proven track record of building or modernizing platforms.

Responsibilities

• Define and articulate long-term vision for Circle K’s checkout ecosystem.
• Lead the lifecycle of the POS and checkout platform.
• Champion a customer-first and associate-friendly checkout experience.

Skills

Product management

POS systems

Strategic thinking

Cross-functional leadership

Education

Bachelor’s degree in Business, Engineering, or Computer Science

Tools

Payments processing systems

API integration

Job description

The Opportunity

Circle K is one of the world’s largest convenience and fuel retail networks, serving millions of customers every day across 29 countries. We are in the midst of an ambitious digital transformation — reimagining how our customers shop, pay, and engage with us in store.

We are investing in a next‑generation, globally scalable Point‑of‑Sale (POS) platform and growing our product organization with a Senior Product Manager to lead it. This is a rare, greenfield opportunity: you will define the vision, build the roadmap, and deliver a modern POS ecosystem from the ground up — one that seamlessly connects payments, loyalty, merchandising, and store operations across our global footprint.

If you are energized by building platform‑defining products in complex, high‑volume retail environments — and want to shape how digital and physical commerce converge at the moment of transaction for a globally iconic brand — this is your role.

What You’ll Do

As Senior Product Manager for Global Checkout & POS, you will own the vision, strategy, and delivery of Circle K’s next‑generation checkout platform across regions.

Product Strategy & Vision

• Define and articulate the long‑term vision for Circle K’s checkout and POS ecosystem — enabling fast, seamless, integrated transaction experiences across all markets.
• Develop a multi‑year roadmap covering in‑store checkout, assisted checkout, self‑checkout, and emerging checkout models.
• Lead the evolution from legacy systems to a flexible, API‑driven, globally scalable POS platform.
• Translate business priorities — speed of service, basket size, loyalty engagement, payment innovation — into clear product strategies.

End‑to‑End Product Ownership

• Own the full lifecycle of the POS and checkout platform, from discovery and architecture through delivery, rollout, and continuous optimization.
• Lead the design and delivery of core capabilities, including:
• Transaction processing & orchestration
• Payments: card, mobile wallets, and emerging methods
• Loyalty identification and redemption
• Promotions, pricing, and merchandising integration
• Basket building & upsell flows
• Receipt and post‑transaction experiences
• Ensure scalability, resilience, and performance for high‑volume, real‑time retail environments across regions.
• Define and track key KPIs including transaction speed, wait time, uptime, tender mix, loyalty attach, and conversion.

Global Platform & Rollout Leadership

• Partner with operations to drive a multi‑region rollout strategy, balancing global standardization with regional flexibility.
• Partner with regional teams to pilot, iterate, and scale the platform across diverse store formats and regulatory environments.
• Lead go‑to‑market readiness for each launch: operational workflows, store training, and adoption.

Cross‑Functional Leadership

• Serve as the central connector across Global Payments, Loyalty, Merchandising, Retail Media, and Store Operations — ensuring a unified checkout experience.
• Partner with engineering and architecture teams to define modern POS architecture, integrations, and platform capabilities.
• Collaborate closely with UX to design intuitive, fast, and reliable experiences for customers and store associates alike.
• Align stakeholders across business units, driving clarity, prioritization, and execution in a complex, matrixed environment.
• Lead strategic design thinking sessions to envision future checkout experiences and drive product innovation.

Customer & Store Experience Focus

• Champion a customer‑first and associate‑friendly checkout experience, balancing speed, simplicity, and operational efficiency.
• Lead service design efforts across the end‑to‑end checkout journey — from basket building through payment and receipt.
• Incorporate real‑world store insights to ensure solutions are optimized for high‑throughput retail environments.

What You Bring

Required Qualifications

• 7+ years of product management experience, including ownership of complex, high‑scale platforms or transactional systems.
• Strong experience with POS systems, checkout flows, or payment ecosystems in retail or similar environments.
• Proven track record of building or modernizing platforms from the ground up, ideally in enterprise environments.
• Experience leading multi‑region or global product rollouts.
• Technical fluency across POS architecture, payments, APIs, and integration with backend systems.
• Demonstrated ability to operate in highly matrixed organizations, aligning multiple stakeholders and driving outcomes.
• Strong strategic thinking, prioritization, and executive communication skills.
• Bachelor’s degree in Business, Engineering, Computer Science, or a related field.

Preferred Qualifications

• Experience in convenience retail, grocery, fuel, or high‑volume physical retail environments.
• Familiarity with payment technologies, compliance, and regulatory considerations across regions.
• Experience with modern cloud‑based, composable commerce, or headless POS architectures.
• Service design or design thinking experience.
• Advanced degree (MBA or equivalent).

Who You Are

You will thrive in this role if you:

• Are energized by greenfield opportunities — you love defining a category‑level platform from scratch rather than inheriting one.
• Think globally but execute pragmatically across diverse markets and regulatory environments.
• Are equally comfortable discussing technical architecture and customer experience design.
• Obsess over speed, reliability, and simplicity at the moment of transaction.
• Excel at rallying cross‑functional teams around a bold, shared vision.
• Communicate clearly and influence confidently at every level of the organization.
• Thrive in ambiguity and bring structure and momentum to complex, evolving problem spaces.

Why Circle K

• Build something that matters: this is a net‑new platform, not a feature — your fingerprints will be on the architecture that serves millions of customers globally.
• Global scale from day one: your work will span markets across North America, Europe, Asia, and beyond.
• Invest in transformation: Circle K is committed to building a world‑class product and UX culture, and you will be central to that mission.
• Collaborative and innovative culture: work alongside passionate, driven teams across digital, retail operations, payments, and engineering.

Circle K is an Equal Opportunity Employer.

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.