Sr. Product Engineering Writer – ArcGIS Agents

Esri; Redlands (CA); On-site; USD 87,000 - 141,000; Full time

Job summary

Esri in Redlands, CA seeks a product engineering writer to craft reference help, blogs, videos, guides, and tutorials about ArcGIS Agents. You will translate complex geospatial AI workflows into clear documentation, collaborate with product teams, and help users succeed with GIS tools.

A strong portfolio and 5+ years in GIS writing are required; the role blends technical accuracy with creative storytelling.

Qualifications

• Portfolio submission: writing samples of your recent work
• 5+ years of professional writing experience related to GIS
• Experience with ArcGIS
• Strong knowledge of AI workflows
• Exposure to GIT-based content management systems, including markdown
• Exceptional written and verbal communication skills
• Ability to translate complex concepts into clear, concise content
• Effective time management and organizational skills
• Thrives in an agile, proactive environment with collaboration and independence
• Bachelor's degree in GIS, computer science, English, or related field

Responsibilities

• Write help documentation about ArcGIS Agents that aligns with Esri documentation standards
• Create blog articles, videos, guides, and tutorials with real-world workflows and GIS best practices
• Collaborate with product software development teams to help users succeed with ArcGIS Agents
• Stay up to date with the latest ArcGIS workflows, geospatial practices, ArcGIS Agents use cases, and AI technologies

Skills

GIS writing

Technical writing

Creative writing

ArcGIS

AI workflows

Git-based CMS

Markdown

Portfolio submission

Communication skills

Time management

Education

Bachelor's degree in GIS/CS/English

Master's degree in GIS/CS/English

Tools

Markdown

Git-based CMS

Video basics

Job description

Overview

Bring your passion for creating engaging and approachable content to a dynamic and influential team at Esri. The documentation writing team is looking for an experienced, creative, and hard‑working product engineering writer to create reference help documentation, blog articles, videos, guides, and tutorials about ArcGIS Agents, a new geospatial agentic AI capability in ArcGIS Online and ArcGIS Enterprise.

In this role as a product engineering writer, you will work closely with software product development teams across Esri to communicate workflows, best practices, and use cases about agentic mapping applications and custom geospatial agents. We are looking for individuals who have a strong planning, problem‑solving, and analytical mindset. Those who can translate complex ideas into clear and compelling messages within established deadlines are well‑suited for this role.

Responsibilities

• Write help documentation about ArcGIS Agents that aligns with Esri documentation standards, processes, and release life cycles
• Create blog articles, videos, guides, and tutorials that provide repeatable, real‑world workflows, GIS best practices, and applied use cases for ArcGIS Agents
• Collaborate with product software development teams across Esri to help users be successful with ArcGIS Agents and other geospatial AI capabilities
• Stay up to date with the latest advancements in ArcGIS workflows, geospatial best practices, ArcGIS Agents use cases, and AI technologies

Requirements

• Portfolio submission: writing samples of your recent work
• 5+ years of professional writing experience related to GIS; ideally a blended background including technical and creative writing
• Experience with ArcGIS
• Strong knowledge of AI workflows
• Exposure to GIT‑based content management systems, including markdown, to create, manage, and publish documents
• Exceptional written and verbal communication skills
• Ability to translate complex concepts into clear, concise, compelling content
• Effective time management and organizational skills
• Demonstrated ability to thrive in an agile, proactive environment with a fluid mix of collaborative and independent work
• Bachelor's degree in GIS, computer science, English, or related field

Recommended Qualifications

• Master's degree in GIS, computer science, English, or related field
• Exposure to creating custom AI agents
• Experience developing documentation strategies for new products

Total Rewards

Esri's competitive total rewards strategy includes industry‑leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit‑sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is: $87,360 USD - $140,608 USD

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life's best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri's Racial Equity and Social Justice initiatives, please visit our website here.

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email [e-mail] and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.