Sr. Product Designer

iHerb; Pasadena (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

iHerb is looking for a dedicated Senior Product Designer to manage the design of core features for their global e-commerce platform. This role will involve user research, creating high-fidelity designs, and collaborating with teams to ensure seamless implementation.

The ideal candidate will have a strong portfolio, proven design experience, and advanced skills in modern design tools. A Bachelor's or Master's degree in a related field is required and 7+ years of experience in e-commerce or complex digital products is preferred.

Qualifications

• 7+ years of professional experience in UX/UI or Product Design.
• Strong portfolio demonstrating problem-solving and interaction detail.
• Experience working with design systems at scale.

Responsibilities

• Own the design of core features and critical user flows.
• Conduct user research and usability testing.
• Create wireframes, interactive prototypes, and mockups.

Skills

UX and UI execution

Advanced interaction and visual design skills

Communication skills

Knowledge of front-end development principles

Familiarity with accessibility standards

Education

Bachelor’s or Master’s degree in Design, HCI, Graphic Arts/Design, or related field

Tools

Modern design tools

Job description

United States of America - Pasadena, California

Job Summary

We are seeking a Senior Product Designer to own and execute the end-to-end experience of key workstreams within our global e-commerce platform. In this role, you will take responsibility for core shopping-related features, ensuring experiences are intuitive, efficient, and high-performing while meeting established business objectives. You will lead the design lifecycle from concept to delivery, ensuring every detail is refined and aligns with our quality standards.

You will contribute expert design execution, technical proficiency, and a high bar for craft excellence.

Job Expectations

• Own the design of core features and critical user flows, from initial discovery and user journey mapping through to final delivery.
• Conduct user research and usability testing to validate hypotheses and transform findings into high-quality design solutions.
• Create high-precision wireframes, interactive prototypes, and mockups that navigate technical constraints and business requirements.
• Apply the design system to ensure consistency and scalability while contributing new components to support global usability.
• Partner closely with engineers to ensure designs are feasible and implemented with pixel‑perfect fidelity.
• Collaborate with product managers and cross‑functional partners to drive design decisions that resolve user pain points.
• Maintain a high bar for design quality, consistency, and attention to detail throughout the implementation process.
• Contribute to the design organization by sharing best practices and participating in collaborative design reviews.
• Stay current with e‑commerce best practices and technical innovations to continuously refine product experiences.

Knowledge, Skills, and Abilities

Required

• A strong portfolio demonstrating sophisticated UX and UI execution, with a clear focus on problem‑solving and interaction detail.
• Proven ability to independently manage and deliver design outcomes for complex functional requirements.
• Advanced interaction and visual design skills, with mastery of modern design tools.
• Demonstrated experience working with and contributing to design systems at scale.
• Solid grounding in user‑centered design methodologies and research practices.
• Strong communication skills, with the ability to clearly articulate design logic and trade‑offs to cross‑functional partners.
• Practical knowledge of front‑end development principles and implementation constraints.
• Working knowledge of accessibility standards and best practices.

Experience Requirements

Generally requires a minimum of +7 years of professional experience in UX/UI or Product Design, with a proven track record in e‑commerce or complex digital products.

Education Requirements

Bachelor’s or Master’s degree in Design, HCI, Graphic Arts/Design, Information Science, or a related field, or equivalent professional experience.

Judgment/Reasoning Ability

Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to elevate issues as required, in a timely manner.

Physical Demands

The physical demands include regular talking and hearing; frequent sitting, walking, climbing stairs, using hands and fingers, bending, stooping and reaching with hands and arms; occasional lifting up to 25 pounds; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The environment is moderately noisy, hectic, fast‑paced with multiple distractions, professional yet casual. Office or warehouse setting. Ability to work extended hours as required.

Equal Employment Opportunity

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.